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- Tasks: Help customers find their perfect travel gear and create amazing shopping experiences.
- Company: Join the dynamic team at Samsonite, a leader in travel products.
- Benefits: Flexible hours, competitive pay, and opportunities for overtime.
- Other info: Great chance to develop skills and grow within a supportive team.
- Why this job: Be a key player in a fun, fast-paced environment while inspiring others.
- Qualifications: Retail experience and a passion for travel are a plus!
The predicted salary is between 12 - 15 £ per hour.
As a Key Holder at Samsonite, you play an important role in creating a positive and collaborative team environment. You lead by example through your professionalism, adaptability, and commitment to excellence. By consistently demonstrating a proactive attitude and a willingness to support others, you inspire your team to deliver outstanding customer experiences. Your ability to take initiative and maintain a calm, solution-oriented approach under pressure sets the tone for a productive and respectful workplace.
You actively seek and value feedback, using it as a tool for personal and team growth. Your openness to learning and evolving with the business reflects Samsonite’s spirit of innovation and resilience. As a trusted team player, you contribute to a culture of mutual respect, accountability, and shared success.
Responsibilities:
- Identify customer travel needs and recommend Samsonite products that best suit their lifestyle.
- Provide accurate information about product features, warranties, and after-sales services.
- Apply the Smiles Selling Standards and follow Samsonite’s customer engagement process.
- Build customer loyalty and encourage repeat purchases through personalized service.
- Deliver inspiring service that reflects Samsonite’s commitment to excellence.
- Has awareness of every communication and instruction sent to the store.
- Is aware of store budget and targets and has a good understanding of KPI’s.
- Reports any information that can contribute to the success of the store.
- Assists in managing stock and ensures correct pricing of products displayed on the shop floor.
- Minimize losses to achieve the company shrinkage target below 0.5%.
- Assists in inputting and planning all stock movement and coordinates with the central retail team.
- Assists in training, coaching, motivating, developing and retaining staff.
- Assists in developing team spirit.
- Is aware of and applies all authorized company operational policies and procedures, including cash and banking, opening and closing, till procedures, etc.
- Completes and maintains all required paperwork meeting the required deadlines.
- Maintains a permanent store cleanliness and a customer-friendly appearance.
- Performs all reasonably relevant duties as requested by the Store Manager.
- If applicable, observes specific local requirements relating to the trading environment.
- Actively participates in and attends appropriate training as required.
- Help keep environmental policies in line with Green Mark.
- Maintain visual merchandising and window displays to Samsonite’s global standards.
- Stay informed about current promotions and marketing campaigns, help launch these campaigns and promotions on time and without delay.
- Communicates in a clear, polite, courteous and understandable manner and listens to others.
- Keeps abreast of local and new market trends, shares this info and makes recommendations to the Store Manager.
- Complies with personnel dress code and grooming in line with company policy.
- Acts as an Ambassador of the Company and of the Company’s Brand.
- Reports directly to the Store Manager.
Qualifications & Skills:
- Ability to stand, bend, lift up to 15kg, and use ladders.
- Computer literacy.
- Previous retail experience, preferably in premium or travel goods.
- Ability to work under pressure.
- Sales-oriented mindset.
- Passion for travel and brand sensibility.
- Flexibility and adaptability.
Sales Advisor (Key Holder) in London employer: SAMSONITE
Contact Detail:
SAMSONITE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor (Key Holder) in London
✨Tip Number 1
Get to know the company culture before your interview. Check out Samsonite's social media and website to see how they engage with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your sales pitch! Think about how you would recommend products to customers based on their needs. Role-playing with a friend can help you feel more confident and prepared to showcase your sales skills during the interview.
✨Tip Number 3
Be ready to share examples of how you've handled pressure in previous roles. As a Key Holder, you'll need to stay calm and solution-oriented, so think of specific situations where you demonstrated these qualities and be prepared to discuss them.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Sales Advisor (Key Holder) in London
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about working with Samsonite and how you can connect with customers on their travel needs.
Highlight Your Retail Experience: Make sure to mention any previous retail experience you have, especially in premium or travel goods. We want to see how you've contributed to a positive team environment and delivered excellent customer service in the past.
Be Professional Yet Approachable: Your application should reflect the professionalism we value at Samsonite, but don’t forget to show your friendly side! Use a tone that’s warm and inviting, just like the service we aim to provide in-store.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at SAMSONITE
✨Know Your Products
Before the interview, make sure you’re familiar with Samsonite’s range of products. Understand their features, benefits, and how they cater to different customer needs. This knowledge will help you demonstrate your sales-oriented mindset and passion for travel during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your previous retail experience where you provided outstanding customer service. Highlight situations where you went above and beyond to meet customer needs, as this aligns perfectly with the role's focus on delivering inspiring service and building customer loyalty.
✨Demonstrate Team Spirit
Since the role involves contributing to a positive team environment, think of instances where you’ve successfully collaborated with colleagues. Be ready to discuss how you’ve motivated or supported your team in achieving shared goals, reflecting the importance of teamwork at Samsonite.
✨Be Ready for Situational Questions
Expect questions that assess your ability to handle pressure and adapt to changing situations. Prepare to discuss how you would manage stock, maintain store cleanliness, or deal with a difficult customer. Showing your calm, solution-oriented approach will impress the interviewers.