Sales Associate (Key Holder) in Leeds

Position: Sales Associate / Key Holder (40 hours per week)

Location: TUMI Leeds Store, 4 County Arcade in the Victoria Quarter, Leeds, LS1 6BN

Availability: As soon as possible

Responsibilities

• Acts as the leading force on the sales floor.
• Demonstrate product knowledge and manage the operations of the store.
• Run the store independently during non‑peak times.
• Provide a positive customer experience as directed in the TUMI Selling Ceremony.
• Motivate the sales team to demonstrate "The Difference".
• Develop new client relationships and interact with existing clients to increase sales.
• Attain monthly, quarterly sales and SPH goals.
• Build strong partnerships with co‑workers and store management.
• Encourage a training and development culture within the store team.
• Ensure the training roadmap is completed by team members.

Sales

• Assist store management with training all associates on the TUMI Difference and TUMI Elite Moments.
• Meet or exceed the SPH goal.
• Convey the importance of the TUMI Customer Experience through the TUMI Selling Ceremony.
• Build client relationships through data capture and outreach, using the Proximity clienteling app.
• Contribute to the attainment of sales goals and KPIs.
• Demonstrate excellent customer service through emphasis on product knowledge, welcome, and positive client interaction.
• Maintain an outstanding level of productivity, ensuring downtime is used for training, coaching, follow‑ups, and feedback.

Communication

• Report and communicate personnel, merchandise, and operation information regularly to the Store Manager.
• Show business awareness and ability to communicate store goals, challenges, and solution‑minded ideas.
• Contribute to trade feedback, understand clients, and recognize purchasing trends.
• Actively participate in staff meetings to discuss sales steps, policy implementation or changes, merchandise, and to encourage information exchange.
• Report merchandise status, best sellers, slow sellers, deficiencies, and buying trends to the store manager regularly.
• Diffuse customer service concerns and defer escalated issues to the store or assistant manager.

Merchandising

• Participate in store merchandising to acquire the skills necessary to work independently.
• Adapt Visual Merchandising Guidelines and make smart decisions to positively impact the business.
• Meet the deadline for window and interior changes.
• Merchandise the store to high standards and direct the team accordingly.
• Implement correct interior signage usage.
• Ensure all stock is well maintained and in good condition.
• Demonstrate and train the team to recover and maintain Visual Merchandising standards.

Human Resources

• Assist in the orientation and training of new associates.
• Assist management with coordinating the daily activities of sales associates.
• Support company philosophies and staff management.
• Motivate the team through regular feedback.
• Present a professional, well‑groomed appearance following the established dress code.
• Maintain meal and break schedules dutifully.
• Show high attendance and punctuality.

Operations

• Open and close the store in the absence of the manager and assistant manager.
• Maintain appropriate records and receipts for all products sold; ensure cash registers and money intake balance daily, with paperwork checked and signed.
• Attempt name capture at every transaction.
• Ticket price changes accurately and timely.
• Notify management of damages and collaborate on proper returns to the warehouse.
• Process shipments within 24 hours.
• Maintain proper housekeeping standards.
• Maintain a secure and hazard‑free environment, adhering to all health and safety policies.
• Carry out health and safety procedures and ensure team adherence to all H&S guidelines.

Customer Service

• Exemplify the TUMI Difference and Tumi Elite Moments.
• Demonstrate behaviours as exemplified in the Selling Ceremony.
• Follow the TUMI University training roadmap until completion.
• Coordinate and seek assistance from the Store Manager and Assistant Manager when closing a sale or suggesting special orders, in‑store home delivery, or safer pay.
• Clientel and data capture to build ongoing relationships with clients.
• Explain TUMI’s After Sales Service philosophy and warranty.
• Build and maintain client relationship through the TUMI App by Proximity.
• Process all basic sales transactions efficiently through the register or X‑store on iPad.
• Promote a daily training culture with TUMI University and The Coach.
• Achieve set goals for UPT through cross‑selling.
• Stay aware of the competitive environment.

Loss Prevention

• Maintain inventory on the sales floor by replacing sold merchandise with stockroom items.
• Provide feedback on low stock or out of stock items to support Min/Max changes.
• Participate in weekly cycle counts.
• Ensure items are scanned correctly for price checks during sales.
• Check items in, ticket, and place them on the selling floor or stockroom within 24 hours.
• Report shoplifters or in‑house theft promptly through guidelines or incident report.
• Control shrinkage through loss prevention awareness and good customer service.
• Assist in organizing and implementing inventory on seasonal or as‑needed basis.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Skills Required

• Previous experience in retail.
• Excellent people skills.
• Team player and motivator.
• Target driven.
• Brand sensibility.
• Good command of English.
• Flexibility.
• Productive during downtime.
• Ability to work under pressure.
• Ability to withstand constant standing, bending, and frequent lifting of luggage up to 15kg per item (adhere to manual lifting procedure).
• Computer literate.