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- Tasks: Engage customers, maximise sales, and maintain store presentation.
- Company: Join the iconic Samsonite brand known for quality luggage and travel solutions.
- Benefits: Enjoy flexible hours, employee discounts, and a vibrant team culture.
- Why this job: Be part of a new store opening and make a real impact on customer experiences.
- Qualifications: Retail experience preferred; must be a team player with strong communication skills.
- Other info: Position starts in May 2025; perfect for students seeking part-time work.
Location: Samsonite Store, Cotswold Designer Outlet, Unit 37, Platinum Dr, Tewkesbury GL20 7FY
Availability: May 2025 (New store opening)
Job Purpose: Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas.
Principal Accountabilities:
- Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience.
- Introduce selling benefits and various features of merchandise range.
- Maximise sales through detailed product knowledge and add on sales.
- Be knowledgeable about store layout, products and stock availability.
- Deal with customers in a cheerful, polite and efficient way, always considering their needs.
- Handle customer complaints and phone queries tactfully in line with Company Policy.
- Process transactions in an efficient and professional manner always adhering to Company Procedures.
- Be fully aware of Samsonite after sales service, Supplier’s warranties and areas covered.
- Maintain awareness of sales promotions, incentives and product brochures.
- Be aware of all sales figures, targets and commission on a daily/weekly/period basis.
- Process deliveries and communicate any discrepancies under and over in an efficient manner.
- Ensure backup stock and stockrooms are kept in order.
- Be knowledgeable of all products (current and new) and selling benefits.
- Assist in layouts and maintenance of merchandising and internal displays.
- Read and action relevant Head Office communication.
- Assist in stock counts as directed by Store Manager.
Security: To ensure that any security issues are acted upon where possible and reported to Management. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.
House Keeping: Maintain high standards at all times within the branch. Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock.
Operations / Administrative Duties:
- Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated.
- Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.
- Open and close the store following Company Procedures.
- Carry out stock and personnel administration as directed by Management.
- To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.
- If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.
- If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.
- Any LOSS of business time must be made up and discussed with manager.
- To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.
- To adhere to company attendance policy.
Appearance: Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy.
Health & Safety: Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.
Additional Responsibilities: To perform duties of a similar nature as required and directed by Management.
Skills Required: Constant standing, bending, frequent lifting of luggage up to 15 kilos. Previous experience in retail. Ability to work under pressure. Team player and motivator. Brand sensibility. Good command of English. Flexibility.
Job Info Job Identification: 4775 Job Schedule: Part time Job Function: Retail Display Work Location: Sam - Cotswold (FOS)
Key Holder employer: SAMSONITE
Contact Detail:
SAMSONITE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Holder
✨Tip Number 1
Familiarise yourself with Samsonite products before the interview. Knowing the features and benefits of their luggage will help you demonstrate your product knowledge, which is crucial for a Key Holder role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Being cheerful, polite, and efficient in handling queries and complaints will show that you can provide the exceptional service Samsonite expects.
✨Tip Number 3
Research the store layout and stock availability at the Cotswold Designer Outlet. Understanding the environment will help you feel more confident during your interview and demonstrate your commitment to the role.
✨Tip Number 4
Be prepared to discuss how you would handle specific scenarios, such as dealing with difficult customers or managing stock discrepancies. This will showcase your problem-solving skills and readiness for the responsibilities of a Key Holder.
We think you need these skills to ace Key Holder
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Key Holder position at Samsonite. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant retail experience, customer service skills, and any specific achievements that demonstrate your ability to maximise sales and provide exceptional service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully handled customer interactions, dealt with complaints, or contributed to sales in previous positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a retail environment.
How to prepare for a job interview at SAMSONITE
✨Know Your Products
Familiarise yourself with Samsonite's product range and features. Be prepared to discuss specific products and their benefits, as this will demonstrate your knowledge and enthusiasm for the brand.
✨Customer Service Focus
Prepare examples of how you've provided exceptional customer service in the past. Highlight your ability to handle complaints and queries efficiently, as this is crucial for the Key Holder role.
✨Demonstrate Team Spirit
Show that you can work well in a team by sharing experiences where you've collaborated with others to achieve sales targets or improve store operations. This will align with the company's emphasis on teamwork.
✨Dress the Part
Make sure to adhere to the company's dress policy by dressing smartly for the interview. A neat and tidy appearance reflects your understanding of the brand's image and professionalism.
