At a Glance
- Tasks: Deliver exceptional customer service and drive sales for a global travel brand.
- Company: Join Samsonite, a leader in innovative travel solutions.
- Benefits: Flexible part-time hours with opportunities for overtime and career growth.
- Other info: Dynamic work environment with a focus on teamwork and brand excellence.
- Why this job: Be the face of a renowned brand and inspire customers with your passion for travel.
- Qualifications: Retail experience preferred; must be sales-oriented and adaptable.
The predicted salary is between 12 - 15 £ per hour.
Position: Part time Sales Advisor (8 hours per week) with opportunity to work overtime.
Location: Samsonite Braintree Store, Charter Way, Chapel Hill, Braintree CM77 8YH
Availability: End of May 2026
Job Purpose: As a sales advisor at Samsonite, you will be the face of a globally recognised brand known for innovation, durability, and style in travel solutions. Your role is to deliver exceptional customer service, drive sales, and embody the Samsonite brand values in every customer interaction.
- Customer Service / Sales
- Provide customer travel needs and recommend Samsonite products that best suit their lifestyle.
- Provide accurate information about product features, warranties, and after-sales services.
- Apply the Smiles Selling Standards and follow Samsonite's customer engagement process.
- Build customer loyalty and encourage repeat purchases through personalised service.
- Deliver inspiring service that reflects Samsonite's commitment to excellence.
- Store Performance & Analysis
- Stay informed of all store communications and brand updates.
- Understand store budgets, targets, and KPIs.
- Share insights and feedback that contribute to Samsonite's retail success.
- Stock Management
- Ensure backup stock and stockrooms are kept in order.
- Follow procedures for stock control.
- Minimise losses and support shrinkage goals.
- Operations
- Adhere to Samsonite's operational policies (e.g., cash handling, health & safety).
- Complete required paperwork accurately and on time.
- Maintain store cleanliness and a welcoming environment aligned with Samsonite's brand image.
- Perform duties as requested by Store Manager.
- Help keep environmental policies in line with Green Mark.
- Merchandising, Marketing & Promotions
- Maintain visual merchandising and window displays to Samsonite's global standards.
- Stay informed about current promotions and marketing campaigns.
- Communications
- Communicate clearly and courteously with customers and team members.
- Share market trends and customer feedback with Store Manager.
- Follow Samsonite's dress code and grooming standards.
- Act as a brand ambassador for Samsonite.
- Reporting Line
- Reports directly to the Store Manager.
Skills Required
- Ability to stand, bend, lift up to 15kg, and use ladders.
- Computer literate.
- Previous retail experience, preferably in premium or travel goods.
- Ability to work under pressure.
- Sales-oriented mindset.
- Passion for travel and brand sensibility.
- Flexibility and adaptability.
Sales Advisor in Essex employer: SAMSONITE
At Samsonite, we pride ourselves on being an exceptional employer that values innovation and customer service. Our Braintree store offers a dynamic work environment where you can grow your skills in retail while being part of a globally recognised brand. With flexible hours, opportunities for overtime, and a commitment to employee development, we ensure that our team members thrive both personally and professionally in a supportive and engaging atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor in Essex
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Samsonite's history, values, and product range. This way, you can show off your passion for travel and how you embody their brand ethos during your chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different customer needs. Remember, it's all about delivering that exceptional service that keeps customers coming back for more.
✨Tip Number 3
Be ready to discuss sales strategies! Brush up on your knowledge of sales techniques and how you can apply them in a retail environment. Show us how you can drive sales and meet those KPIs while keeping the customer experience top-notch.
✨Tip Number 4
Don’t forget to showcase your teamwork skills! Retail is all about collaboration, so be prepared to share examples of how you've worked with others to achieve store goals. And remember, applying through our website gives you a direct line to us!
We think you need these skills to ace Sales Advisor in Essex
Some tips for your application 🫡
Show Your Passion for Travel:When you're writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about working with a brand like Samsonite. We want to see your enthusiasm!
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the skills and experiences that match the Sales Advisor role. Highlight any previous retail experience and how it aligns with delivering exceptional customer service. We appreciate when you take the time to connect your background to our needs!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications quickly, so make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Samsonite family!
How to prepare for a job interview at SAMSONITE
✨Know the Brand Inside Out
Before your interview, make sure you research Samsonite thoroughly. Understand their product range, brand values, and what sets them apart in the travel industry. This knowledge will help you demonstrate your passion for the brand and how you can embody its values in customer interactions.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided exceptional customer service. Think about how you can relate these experiences to the role of a Sales Advisor. Highlight your ability to build customer loyalty and drive sales through personalised service.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to demonstrate how you would handle a customer interaction. Practice common scenarios, such as recommending products based on customer needs or addressing complaints, to show your sales-oriented mindset.
✨Understand Store Performance Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to retail, such as sales targets and customer engagement metrics. Be prepared to discuss how you can contribute to achieving these goals and share any insights you have on improving store performance.
