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For Companies At a Glance
- Tasks: Assist the Store Manager in daily operations and lead the sales team.
- Company: Join Samsonite, a leading brand in travel products known for quality and innovation.
- Benefits: Enjoy competitive pay, staff discounts, and opportunities for career growth.
- Why this job: Be part of a dynamic team that values customer service and personal development.
- Qualifications: Retail experience and strong communication skills are essential; management experience is a plus.
- Other info: Flexible hours and a vibrant work environment await you!
The predicted salary is between 24000 - 36000 £ per year.
Job Title: Assistant Store Manager
Location: LIPAULT Store, 120 Long Acre, London WC2E 9PA
Work Hours: 40 hours per week, Monday – Sunday (flexible)
Reporting to: Brand Manager/Area Manager
Job Purpose
Assists the store Manager in coordinating daily operations and sales team activities.
Provides exceptional customer service, maximizing sales and profitability.
Maintains high standards across all responsibilities.
Supports shop floor supervision, administration, staff development, with the Manager.
Implements company policies and procedures.
Runs the store in the absence of the Manager.
Principal Accountabilities
Customer Service/Sales – Offer advice, demonstrate products, promote selling benefits, maintain product knowledge, process transactions, handle complaints, manage sales promotions and targets, and communicate results to management.
Stock / Merchandising – Process deliveries, maintain stockrooms, assist with layouts and displays, conduct stock counts, and coordinate with head office.
Personnel – Communicate professionally with staff, allocate daily work, assist in training and development, and support staff welfare.
Communication – Report on personnel, merchandise, operations; participate in monthly staff meetings; provide sales & buying trend information.
Operation /Administrative Duties – Open/close store, manage banking, handle telephone enquiries, ensure timely dispatch and audits.
Security – Secure safe and store, maintain alarms, report security issues, and manage loss prevention.
House Keeping – Maintain cleanliness, fixture fittings, and equipment.
Attendance – Arrive 5‐10 minutes early; report absences promptly.
Appearance – Follow dress policy and maintain team appearance.
Health & Safety – Report accidents, ensure first aid and fire safety compliance.
Additional Responsibilities – Perform duties as directed by Management.
Skills Required
Physical ability to stand, bend, lift up to 15 kg.
Computer literate.
Previous retail experience.
Ability to work under pressure.
Team player and motivator.
Management skills.
Target driven.
Planning skills.
Brand sensibility.
Good command of English.
Flexibility.
About The Team / Work Culture
Employees matter – meaningful rewards, development opportunities, supportive environment.
Vibrant, diverse culture welcoming all backgrounds.
Socially responsible – sustainable product creation and positive impact.
Equal Opportunity StatementSamsonite is an equal‐opportunity employer committed to a respectful workplace and to promoting dignity, respect and retention of all employees and applicants.
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Contact Detail:
SAMSONITE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with Samsonite products and their features. Being knowledgeable about the merchandise will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This will highlight your ability to maintain high standards of service, which is crucial for this position.
✨Tip Number 3
Research the latest trends in retail management and customer service. Being able to discuss current practices and how they can be applied at Samsonite will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Samsonite if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and management. Emphasise any previous roles where you assisted in daily operations, supervised staff, or provided exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the Assistant Store Manager role. Mention specific examples of how you've maximised sales or improved customer service in past positions.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as team leadership, stock management, and customer service excellence. Use keywords from the job posting to demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SAMSONITE
✨Know the Company and Products
Before your interview, make sure to research Samsonite thoroughly. Familiarise yourself with their product range, company values, and recent news. This knowledge will help you demonstrate your enthusiasm for the brand and your ability to provide exceptional customer service.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll be expected to lead a team. Prepare examples of how you've successfully managed or motivated a team in the past. Highlight your experience in training staff and maintaining high standards, as this will show your capability to support the Store Manager effectively.
✨Demonstrate Customer Service Excellence
Be ready to discuss specific instances where you've gone above and beyond for customers. Emphasise your ability to handle complaints tactfully and your commitment to ensuring a friendly shopping experience. This is crucial for the role, so make it a focal point in your responses.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your interest in the role and the company. Ask about the team dynamics, sales targets, or how success is measured in the store. This not only demonstrates your engagement but also helps you assess if the company is the right fit for you.
