At a Glance
- Tasks: Support the Store Manager in driving sales and delivering exceptional customer service.
- Company: Join Samsonite, a leading brand in travel solutions.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Other info: Great opportunity to develop leadership skills in a supportive team.
- Why this job: Be a key player in a dynamic retail environment and inspire your team.
- Qualifications: Retail experience and a passion for customer service are essential.
The predicted salary is between 24995 - 30549 £ per year.
Position: Assistant Store Manager, 40 hours per week
Location: Samsonite, Unit 44 Clarks Village, Farm Road, Street, Somerset, BA16 0BB
Availability: ASAP
Job Purpose
As an Assistant Store Manager at Samsonite, you support the Store Manager in driving operational excellence, team performance, and customer satisfaction. You play a key role in leading by example, creating a positive and inclusive work environment, and ensuring that Samsonite standards are consistently achieved. With a hands-on approach and a strong sense of accountability, you help guide the team toward achieving sales targets, delivering exceptional service, and maintaining a well-organized and visually appealing store. Your adaptability, leadership, and collaborative spirit make you a vital contributor to the store’s success and a role model to your team.
The Assistant Store Manager position includes but is not limited to the following major accountabilities:
- Customer Service
- Applies the Smiles selling standards with each customer.
- Uses up-to-date technical product knowledge to generate sales.
- Actively builds customer loyalty.
- Provides outstanding and inspiring service that delights beyond customers’ expectations.
- Reflects the values of the brand and demonstrates passion for the brand.
- Store Performance & Analysis
- Has awareness of every communication and instruction sent to the store.
- Is aware of the store budget and targets and has a good understanding of KPI’s.
- Reports any information that can contribute to the success of the store.
- Stock Management
- Assists in managing stock.
- Ensures correct pricing of products displayed on the shop floor.
- Minimizes losses to achieve the company shrinkage target below 0.5%.
- Assists in inputting and planning all stock movement and coordinates with the central retail team.
- Human Resources Management
- Assists in attracting and recruiting high calibre and talented staff.
- Assists in developing team spirit.
- Assists in training, coaching, motivating, developing and retaining staff.
- Assists in scheduling staff efficiently in compliance with the payroll budget.
- Completes the relevant forms in the event of staff lateness.
- Performs return to work interviews.
- Operations
- Is aware of and applies each authorized company operational policy and procedure.
- Completes and maintains all required paperwork meeting the required deadlines.
- Maintains permanent store cleanliness and an appearance to offer a customer friendly environment.
- Performs all reasonably relevant duties that are requested by the Store Manager.
- Actively participates and attends appropriate training as and when required.
- Helps keep environmental policies in line with Green Mark.
- Merchandising, Marketing & Promotions
- Maintain visual merchandising and window displays to Samsonite’s global standards.
- Stay informed about current promotions and marketing campaigns.
- Communication
- Communicates in a clear, polite, courteous and understandable manner.
- Keeps informed about local and new market trends, shares this info and makes recommendations to the Store Manager.
- Complies with personnel dress code and grooming in line with company policy.
- Acts as an Ambassador of the Company and of the Company’s Brands.
Reporting Line
Reports directly to the Store Manager.
Qualifications
- Ability to stand, bend, lift up to 15kg, and use ladders.
- Computer literacy, able to use Microsoft Office & Teams.
- Previous retail experience, preferably within a supervisory role (preferred).
- Ability to work under pressure.
- Sales-oriented mindset.
- Passion for travel and brand sensibility.
- Flexibility and adaptability.
Assistant Store Manager employer: SAMSONITE
Samsonite is an excellent employer that values its employees by fostering a dynamic and supportive work culture in the heart of Bicester. With a focus on personal growth and development, team members are encouraged to enhance their skills while enjoying the unique advantage of working for a globally recognised brand in the travel industry. Employees benefit from flexible working hours and a collaborative environment that celebrates passion for travel and exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like SAMSONITE, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like SAMSONITE!
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at SAMSONITE, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at SAMSONITE and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show SAMSONITE that you’re ready to jump in and contribute right away!
How to prepare for a job interview at SAMSONITE
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
