Assistant Store Manager in Street

Position: Assistant Store Manager, 40 hours per week

Location: Samsonite, Unit 44 Clarks Village, Farm Road, Street, Somerset, BA16 0BB

Availability: ASAP

Job Purpose

As an Assistant Store Manager at Samsonite, you support the Store Manager in driving operational excellence, team performance, and customer satisfaction. You play a key role in leading by example, creating a positive and inclusive work environment, and ensuring that Samsonite standards are consistently achieved. With a hands-on approach and a strong sense of accountability, you help guide the team toward achieving sales targets, delivering exceptional service, and maintaining a well-organized and visually appealing store. Your adaptability, leadership, and collaborative spirit make you a vital contributor to the store’s success and a role model to your team.

The Assistant Store Manager position includes but is not limited to the following major accountabilities:

• Customer Service
  • Applies the Smiles selling standards with each customer.
  • Applies every step of selling processes proposed by the Training Manager, maximizing every customer opportunity.
  • Uses up-to-date technical product knowledge to generate sales, using company resources such as Quest to find information that would help with customer service.
  • Actively builds customer loyalty.
  • Provides outstanding and inspiring service that delights beyond customers’ expectations by going the extra mile.
  • Reflects the values of the brand and demonstrates passion for the brand.
• Store Performance & Analysis
  • Has awareness of every communication and instruction sent to the store.
  • Is aware of the store budget and targets and has a good understanding of KPIs.
  • Reports any information that can contribute to the success of the store.
• Stock Management
  • Assists in managing stock.
  • Ensures correct pricing of products displayed on the shop floor.
  • Minimises losses to achieve the company shrinkage target below 0.5%.
  • Assists in inputting and planning all stock movement and coordinates with the central retail team.
• Human Resources Management
  • Assists in attracting and recruiting high calibre and talented staff.
  • Assists in developing team spirit.
  • Assists in training, coaching, motivating, developing and retaining staff.
  • Assists in scheduling staff efficiently in compliance with the payroll budget using skills and specialties most appropriately in the best interest of the store.
  • Completes the relevant forms in the event of staff lateness and while the manager is off.
  • Performs return to work interviews.
• Operations
  • Is aware of and applies each authorized company operational policy and procedure, paying special attention to additional responsibilities like cash and banking, opening and closing, till procedures, etc.
  • Completes and maintains all required paperwork meeting the required deadlines.
  • Maintains permanent store cleanliness, and an appearance to offer a customer-friendly environment.
  • Performs all reasonably relevant duties that are requested by the Store Manager.
  • If applicable, observes specific local requirements relating to the trading environment.
  • Actively participates and attends appropriate training as and when required.
  • Helps keep environmental policies in line with Green Mark.
• Merchandising, Marketing & Promotions
  • Maintains visual merchandising and window displays to Samsonite’s global standards.
  • Stays informed about current promotions and marketing campaigns, helps launch these campaigns and promotions on time and without delay.
• Communication
  • Communicates in a clear, polite, courteous and understandable manner and listens to others.
  • Keeps informed about local and new market trends, shares this info and makes recommendations to the Store Manager.
  • Complies with personnel dress code and grooming in line with company policy.
  • Acts as an Ambassador of the Company and of the Company’s Brands.

Reporting Line

Reports directly to the Store Manager.