At a Glance
- Tasks: Deliver exceptional customer service and drive sales for a global travel brand.
- Company: Join Samsonite, a leader in innovative and stylish travel solutions.
- Benefits: Flexible part-time hours with opportunities for overtime and career growth.
- Other info: Dynamic work environment with a focus on teamwork and brand values.
- Why this job: Be the face of a renowned brand and make a real impact on customer experiences.
- Qualifications: Passion for customer service and a knack for sales.
The predicted salary is between 10 - 12 € per hour.
Position: Part time Sales Advisor (8 hours per week) with opportunity to work overtime.
Location: Samsonite Braintree Store, Charter Way, Chapel Hill, Braintree CM77 8YH.
Availability: End of May 2026.
Job Purpose: As a sales advisor at Samsonite, you will be the face of a globally recognised brand known for innovation, durability, and style in travel solutions. Your role is to deliver exceptional customer service, drive sales, and embody the Samsonite brand values in every customer interaction.
Customer Service/Sales:
- Provide customer travel needs and recommend Samsonite products that best suit their lifestyle.
- Provide accurate information about product features, warranties, and after-sales services.
- Apply the Smiles Selling Standards and follow Samsonite's customer engagement process.
- Build customer loyalty and encourage repeat purchases through personalised service.
- Deliver inspiring service that reflects Samsonite's commitment to excellence.
Store Performance & Analysis:
- Stay informed of all store communications and brand updates.
- Understand store budgets, targets, and KPIs.
- Share insights and feedback that contribute to Samsonite's retail success.
Stock Management:
- Ensure backup stock and stockrooms are kept in order.
- Follow procedures for stock control.
- Minimise losses and support shrinkage goals.
Operations:
- Adhere to Samsonite's operational policies (e.g., cash handling, health & safety).
- Complete required paperwork accurately and on time.
- Maintain store cleanliness and a welcoming environment aligned with Samsonite's brand image.
- Perform duties as requested by Store Manager.
- Help keep environmental policies in line with Green Mark.
Merchandising, Marketing & Promotions:
- Maintain visual merchandising and window displays to Samsonite's global standards.
- Stay informed about current promotions and marketing campaigns.
Communications:
- Communicate clearly and courteously with customers and team members.
- Share market trends and customer feedback with Store Manager.
- Follow Samsonite's dress code and grooming standards.
- Act as a brand ambassador for Samsonite.
Reporting Line: Reports directly to the Store Manager.
Sales Advisor employer: Samsonite International S.A
At Samsonite, we pride ourselves on being an exceptional employer that values innovation and customer service. Our Braintree store offers a supportive work culture where employees are encouraged to grow and develop their skills, with flexible hours and opportunities for overtime. Join us to be part of a globally recognised brand that not only prioritises employee well-being but also fosters a commitment to sustainability and excellence in every aspect of our operations.
Contact Detail:
Samsonite International S.A Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Samsonite's history, values, and product range. This way, you can show off your passion for the brand and how you can embody its values in every customer interaction.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different customer needs. Remember, it's all about providing exceptional service and building loyalty, so be ready to share examples from your past experiences.
✨Tip Number 3
Be prepared to discuss sales strategies! Brush up on your knowledge of sales techniques, like the Smiles Selling Standards mentioned in the job description. Show us how you can drive sales while keeping the customer experience top-notch.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Samsonite team. We can't wait to see what you've got!
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let us know why you love travel and how Samsonite products fit into that passion. Share any personal experiences that highlight your enthusiasm for helping customers find the perfect travel solutions.
Highlight Customer Service Skills:Make sure to emphasise your customer service experience in your application. We want to see examples of how you've gone above and beyond to create memorable experiences for customers, as this is key to embodying the Samsonite brand values.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! This ensures we receive all the necessary information and helps us keep track of your application. Plus, it’s super easy to do!
How to prepare for a job interview at Samsonite International S.A
✨Know the Brand Inside Out
Before your interview, make sure you research Samsonite thoroughly. Understand their products, values, and what sets them apart in the travel solutions market. This knowledge will help you demonstrate your passion for the brand and how you can embody its values in customer interactions.
✨Practice Your Customer Service Skills
As a Sales Advisor, exceptional customer service is key. Prepare for role-play scenarios where you might need to recommend products based on customer needs. Think about how you can apply the Smiles Selling Standards and provide personalised service that builds loyalty.
✨Familiarise Yourself with Store Operations
Get a good grasp of the operational policies and procedures at Samsonite. Be ready to discuss how you would handle stock management, cash handling, and maintaining store cleanliness. Showing that you understand these aspects will highlight your readiness for the role.
✨Dress the Part
First impressions matter! Make sure you adhere to Samsonite's dress code and grooming standards for your interview. Dressing professionally not only shows respect for the company but also reflects your understanding of the brand image you’ll be representing.
