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- Tasks: Deliver exceptional customer service and maximise sales at the Samsonite Store.
- Company: Join the iconic Samsonite team in a vibrant London location.
- Benefits: Flexible hours, competitive pay, and a fun work environment.
- Why this job: Be part of a brand that values quality and customer satisfaction.
- Qualifications: Great communication skills and a passion for helping customers.
- Other info: Opportunity to grow within a well-respected global brand.
Position: Sales Advisor (8 hours per week).
Location: Samsonite Store, 285 Oxford St, London W1C 2DW
Availability: As soon as possible
Job Purpose: Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas.
Principal Accountabilities:
- Customer Service/Sales: Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. Introduce selling benefits and various features of merchandise range. Maximise sales through detailed product knowledge and add on sales. Be knowledgeable about store layout, products and stock availability. Deal with customers in a cheerful, polite and efficient way, always considering their needs. Handle customer complaints and phone queries tactfully in line with Company Policy. Process transactions in an efficient and professional manner always adhering to Company Procedures. Be fully aware of Samsonite after sales service, Supplier’s warranties and areas covered. Maintain awareness of sales promotions, incentives and product brochures. Be aware of all sales figures, targets and commission on a daily/weekly/period basis.
- Stock/Merchandising: Process deliveries and communicate any discrepancies under and over in an efficient manner. Ensure backup stock and stockrooms are kept in order. Be knowledgeable of all products (current and new) and selling benefits. Assist in layouts and maintenance of merchandising and internal displays. Read and action relevant Head Office communication. Assist in stock counts as directed by Store Manager.
- Security: To ensure that any security issues are acted upon where possible and reported to Management. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.
- House Keeping: Maintain high standards at all times within the branch. Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock.
- Operations /Administrative Duties: Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated. Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. Open and close the store following Company Procedures. Carry out stock and personnel administration as directed by Management.
- Attendance: To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. Any LOSS of business time must be made up and discussed with manager. To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. To adhere to company attendance policy.
- Appearance: Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy.
- Health & Safety: Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.
- Additional Responsibilities: To perform duties of a similar nature as required and directed by Management.
Sales Advisor employer: Samsonite International S.A
Contact Detail:
Samsonite International S.A Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Get to know the company inside out! Research Samsonite's products and values so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to represent the brand.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to handle different customer scenarios. This will help you stay calm and collected when dealing with real customers, especially tricky situations.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. A neat appearance not only reflects well on you but also aligns with Samsonite's standards of maintaining a tidy image.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and know how to navigate the digital world, which is a big plus in retail.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can bring a positive vibe to our team and connect with customers. Don’t be afraid to show us what makes you unique!
Tailor Your Application: Make sure to tailor your application to the Sales Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how you can contribute to our store's success!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’re good to go!
How to prepare for a job interview at Samsonite International S.A
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Samsonite's product range. Understand the features and benefits of their luggage and accessories. This will help you demonstrate your knowledge during the interview and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went the extra mile for a customer. This will highlight your ability to create a friendly shopping experience, which is key for a Sales Advisor.
✨Dress to Impress
Since appearance is important in this role, dress smartly for your interview. Aim for a neat and tidy look that aligns with the company’s dress policy. This shows that you understand the brand and are ready to represent it well.
✨Be Ready to Discuss Sales Strategies
Think about how you would maximise sales in the store. Be prepared to discuss techniques like upselling and cross-selling, and how you would apply them to Samsonite products. This will demonstrate your proactive approach to achieving sales targets.
