At a Glance
- Tasks: Deliver exceptional customer service and maximise sales at the new Samsonite store.
- Company: Join a leading luggage brand with a focus on quality and customer satisfaction.
- Benefits: Flexible hours, competitive pay, and opportunities for overtime.
- Other info: Great chance to grow in a dynamic retail environment.
- Why this job: Be part of an exciting new store opening and enhance your retail skills.
- Qualifications: Friendly attitude and willingness to learn about products.
Position: Sales Advisor Part Time (8 hours per week)
Location: Samsonite Store, Coltswold Designer Outlet, Unit 37, Platinum Drive, Tewkesbury, GL20 7FY
Availability: August/September 2026
Job Purpose
As a Sales Advisor at Samsonite, you will be the face of a globally recognized brand known for innovation, durability, and style in travel solutions. Your role is to deliver exceptional customer service, drive sales, and embody the Samsonite brand values in every customer interaction.
The Sales Advisor position includes but is not limited to the following major accountabilities:
Customer Service
- Identify customer travel needs and recommend Samsonite products that best suit their lifestyle.
- Provide accurate information about product features, warranties, and after-sales services.
- Apply the Smiles Selling Standards and follow Samsonite’s customer engagement process.
- Build customer loyalty and encourage repeat purchases through personalized service.
- Deliver inspiring service that reflects Samsonite’s commitment to excellence.
Store Performance & Analysis
- Stay informed of all store communications and brand updates.
- Understand store budgets, targets, and KPIs.
- Share insights and feedback that contribute to Samsonite’s retail success.
Stock Management
- Ensure accurate pricing and premium presentation of Samsonite products.
- Follow procedures for stock control.
- Minimize losses and support shrinkage goals.
Operations
- Adhere to Samsonite’s operational policies (e.g., cash handling, health & safety).
- Complete required paperwork accurately and on time.
- Maintain store cleanliness and a welcoming environment aligned with Samsonite’s brand image.
- Perform duties as requested by the Store Manager.
- Help keeping environmental policies in line with Green Mark .
Merchandising, Marketing & Promotions
- Maintain visual merchandising and window displays to Samsonite’s global standards.
- Stay informed about current promotions and marketing campaigns.
Communication
- Communicate clearly and courteously with customers and team members.
- Share market trends and customer feedback with the Store Manager.
- Follow Samsonite’s dress code and grooming standards.
- Act as a brand ambassador for Samsonite.
Reporting Line
Reports directly to the Store Manager.
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Sales Advisor in Tewkesbury employer: Samsonite International S.A
At Samsonite, we pride ourselves on being an exceptional employer that values operational excellence and team performance. Our Store Managers enjoy a supportive and inclusive work culture, with ample opportunities for personal and professional growth, all while working in a vibrant retail environment that champions customer satisfaction and brand integrity. With competitive benefits and a commitment to sustainability, joining our team means being part of a forward-thinking company that truly cares about its employees and the communities we serve.
Contact Details:
Samsonite International S.A Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor in Tewkesbury
✨Tip Number 1
Get to know the company inside out! Research Samsonite's products and values so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to provide that exceptional customer service they’re after.
✨Tip Number 2
Practice your sales pitch! Think about how you would introduce the benefits of Samsonite products to a customer. Role-playing with a friend can help you feel more comfortable and prepared for those tricky questions.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional when you go for your interview. A neat appearance aligns with the high standards Samsonite expects from its Sales Advisors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of retail.
We think you need these skills to ace Sales Advisor in Tewkesbury
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how you can project a positive image of the company, just like you would with our customers. Be friendly and approachable in your tone.
Highlight Relevant Experience:Make sure to mention any previous customer service or sales experience you have. We love candidates who can demonstrate their knowledge of products and how they’ve maximised sales in the past. It’s all about showing us what you can bring to the team!
Be Detail-Oriented:Pay attention to the details in your application. Just like we expect you to be knowledgeable about our products and store layout, we want to see that you can follow instructions and present your application neatly and professionally.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at the new Samsonite store!
How to prepare for a job interview at Samsonite International S.A
✨Know Your Products
Before the interview, make sure you familiarise yourself with Samsonite's product range. Understand the features and benefits of their luggage and accessories. This knowledge will help you demonstrate your ability to provide exceptional customer service during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will show that you can project a positive image of the company and maximise sales.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. Practice how you would approach a customer in the store, offer advice, and handle complaints. This will help you feel more confident and demonstrate your ability to engage with customers effectively.
✨Dress the Part
Since appearance is important in retail, make sure you dress smartly for the interview. Follow the company's dress policy as closely as possible. A neat and tidy appearance will reflect your understanding of the brand and your commitment to maintaining high standards.
