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- Tasks: Deliver exceptional customer service and maximise sales at the new Samsonite store.
- Company: Join a leading luggage brand with a focus on quality and customer satisfaction.
- Benefits: Flexible hours, competitive pay, and opportunities for overtime.
- Why this job: Be part of an exciting new store opening and enhance your retail skills.
- Qualifications: Friendly attitude and willingness to learn about products.
- Other info: Great chance to grow in a dynamic retail environment.
Position: Sales Advisor (4 hours per week + Overtime)
Location: Samsonite Store, Cotswold Designer Outlet, Unit 37, Platinum Dr, Tewkesbury GL20 7FY,
Availability: May 2025 (New store opening)
Job Purpose:
- Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales.
- Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas.
Principal Accountabilities:
Customer Service/Sales
- Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience.
- Introduce selling benefits and various features of merchandise range.
- Maximise sales through detailed product knowledge and add on sales
- Be knowledgeable about store layout, products and stock availability.
- Deal with customers in a cheerful, polite and efficient way, always considering their needs.
- Handle customer complaints and phone queries tactfully in line with Company Policy.
- Process transactions in an efficient and professional manner always adhering to Company Procedures.
- Be fully aware of Samsonite after sales service, Supplier’s warranties and areas covered.
- Maintain awareness of sales promotions, incentives and product brochures
- Be aware of all sales figures, targets and commission on a daily/weekly/period basis.
Stock/Merchandising
- Process deliveries and communicate any discrepancies under and over in an efficient manner.
- Ensure backup stock and stockrooms are kept in order.
- Be knowledgeable of all products (current and new) and selling benefits.
- Assist in layouts and maintenance of merchandising and internal displays.
- Read and action relevant Head Office communication
- Assist in stock counts as directed by Store Manager.
Security
- To ensure that any security issues are acted upon where possible and reported to Management.
- To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.
House Keeping
- Maintain high standards at all times within the branch.
- Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock
Operations /Administrative Duties
- Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated.
- Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.
- Open and close the store following Company Procedures.
- Carry out stock and personnel administration as directed by Management.
Attendance
- To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.
- If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.
- If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.
- Any LOSS of business time must be made up and discussed with manager.
- To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.
- To adhere to company attendance policy
Appearance
- Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy.
Health & Safety
- Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
- Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.
Additional Responsibilities
To perform duties of a similar nature as required and directed by Management.
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Sales Advisor employer: Samsonite International S.A
Contact Detail:
Samsonite International S.A Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Get to know the company inside out! Research Samsonite's products and values so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to provide that exceptional customer service they’re after.
✨Tip Number 2
Practice your sales pitch! Think about how you would introduce the benefits of Samsonite products to a customer. Role-playing with a friend can help you feel more comfortable and prepared for those tricky questions.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional when you go for your interview. A neat appearance aligns with the high standards Samsonite expects from its Sales Advisors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of retail.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can project a positive image of the company, just like you would with our customers. Be friendly and approachable in your tone.
Highlight Relevant Experience: Make sure to mention any previous customer service or sales experience you have. We love candidates who can demonstrate their knowledge of products and how they’ve maximised sales in the past. It’s all about showing us what you can bring to the team!
Be Detail-Oriented: Pay attention to the details in your application. Just like we expect you to be knowledgeable about our products and store layout, we want to see that you can follow instructions and present your application neatly and professionally.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at the new Samsonite store!
How to prepare for a job interview at Samsonite International S.A
✨Know Your Products
Before the interview, make sure you familiarise yourself with Samsonite's product range. Understand the features and benefits of their luggage and accessories. This knowledge will help you demonstrate your ability to provide exceptional customer service during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will show that you can project a positive image of the company and maximise sales.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. Practice how you would approach a customer in the store, offer advice, and handle complaints. This will help you feel more confident and demonstrate your ability to engage with customers effectively.
✨Dress the Part
Since appearance is important in retail, make sure you dress smartly for the interview. Follow the company's dress policy as closely as possible. A neat and tidy appearance will reflect your understanding of the brand and your commitment to maintaining high standards.
