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For Companies At a Glance
- Tasks: Engage customers with expert product advice and ensure a friendly shopping experience.
- Company: Join the iconic Samsonite brand, known for quality luggage and travel solutions.
- Benefits: Enjoy flexible part-time hours, employee discounts, and a vibrant store environment.
- Why this job: Be part of a dynamic team that values customer service and personal growth.
- Qualifications: No prior experience needed; just bring your enthusiasm and a passion for helping others.
- Other info: Position available immediately at our Oxford Street store.
The predicted salary is between 13000 - 16000 £ per year.
Position: Part time Sales Advisor (24 hours per week)
Location: Samsonite Oxford Street Store, 285 Oxford St, London W1C 2DW
Availability: As soon as possible
Job Purpose
Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales.
Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas.
Principal Accountabilities
Customer Service/Sales
· Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience.
· Introduce selling benefits and various features of merchandise range.
· Maximise sales through detailed product knowledge and add on sales
· Be knowledgeable about store layout, products and stock availability.
· Deal with customers in a cheerful, polite and efficient way, always considering their needs.
· Handle customer complaints and phone queries tactfully in line with Company Policy.
· Process transactions in an efficient and professional manner always adhering to Company Procedures.
· Be fully aware of Samsonite after sales service, Supplier’s warranties and areas covered.
· Maintain awareness of sales promotions, incentives and product brochures
· Be aware of all sales figures, targets and commission on a daily/weekly/period basis.
Stock/Merchandising
· Process deliveries and communicate any discrepancies under and over in an efficient manner.
· Ensure backup stock and stockrooms are kept in order.
· Be knowledgeable of all products (current and new) and selling benefits.
· Assist in layouts and maintenance of merchandising and internal displays.
· Read and action relevant Head Office communication
· Assist in stock counts as directed by Store Manager.
Security
· To ensure that any security issues are acted upon where possible and reported to Management.
· To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.
House Keeping
· Maintain high standards at all times within the branch.
· Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock
Operations /Administrative Duties
· Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated.
· Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.
· Open and close the store following Company Procedures.
· Carry out stock and personnel administration as directed by Management.
Attendance
· To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.
· If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.
· If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.
· Any LOSS of business time must be made up and discussed with manager.
· To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.
· To adhere to company attendance policy
Appearance
· Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy.
Health & Safety
· Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
· Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.
Additional Responsibilities
To perform duties of a similar nature as required and directed by Management
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Sales Advisor employer: Samsonite International S.A
Contact Detail:
Samsonite International S.A Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarise yourself with Samsonite products before your interview. Knowing the features and benefits of their merchandise will not only impress your interviewers but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different scenarios, such as handling complaints or providing product demonstrations, can help you feel more confident during the interview.
✨Tip Number 3
Research the store layout and current promotions at the Oxford Street location. Being knowledgeable about the store's offerings will demonstrate your commitment to providing exceptional service right from the start.
✨Tip Number 4
Dress appropriately for your interview, adhering to the company's dress policy. A neat and tidy appearance will reflect your understanding of the brand's image and your readiness to represent them professionally.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any previous roles where you provided exceptional service or demonstrated product knowledge.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the Sales Advisor position at Samsonite. Mention specific skills that align with the job description, such as handling customer complaints and maintaining store standards.
Showcase Product Knowledge: In your application, demonstrate your understanding of Samsonite products and their features. This could include mentioning any personal experiences with their products or your ability to learn quickly about new merchandise.
Highlight Teamwork and Communication Skills: Since the role involves working closely with others and communicating effectively with customers, be sure to provide examples of how you've successfully collaborated in a team environment and handled customer interactions.
How to prepare for a job interview at Samsonite International S.A
✨Know Your Products
Familiarise yourself with Samsonite's product range before the interview. Be prepared to discuss specific products, their features, and selling points. This will show your enthusiasm and readiness to provide exceptional customer service.
✨Demonstrate Customer Service Skills
Think of examples from your past experiences where you provided excellent customer service. Be ready to share how you handled difficult situations or complaints, as this role heavily relies on dealing with customers in a cheerful and efficient manner.
✨Understand Sales Techniques
Brush up on basic sales techniques and be prepared to discuss how you would maximise sales through product knowledge and add-on sales. Showing that you understand the importance of these techniques can set you apart from other candidates.
✨Dress the Part
Since appearance is important in this role, make sure to dress neatly and in line with the company's dress policy for your interview. A well-groomed appearance will reflect your understanding of the company's values and expectations.
