At a Glance
- Tasks: Engage customers with expert product knowledge and ensure a friendly shopping experience.
- Company: Join the iconic Samsonite brand known for quality luggage and travel solutions.
- Benefits: Enjoy flexible hours, employee discounts, and a vibrant team environment.
- Other info: Position available from August 2025 at Designer Outlet Cheshire Oaks.
- Why this job: Perfect for those who love sales, customer interaction, and a dynamic retail atmosphere.
- Qualifications: No prior experience needed; just bring your enthusiasm and a passion for helping others.
Position: Sales Advisor, Part Time (8 hours per week)
Location: Samsonite Store, McArthur Glenn Designer Outlet, Unit 8, Kinsey Road, Ellesmere Port, CH65 9JJ
Availability: August 2026
Job Purpose
As a Sales Advisor at Samsonite, you will be the face of a globally recognized brand known for innovation, durability, and style in travel solutions. Your role is to deliver exceptional customer service, drive sales, and embody the Samsonite brand values in every customer interaction.
The Sales Advisor position includes but is not limited to the following major accountabilities:
Customer Service
- Identify customer travel needs and recommend Samsonite products that best suit their lifestyle.
- Provide accurate information about product features, warranties, and after-sales services.
- Apply the Smiles Selling Standards and follow Samsonite's customer engagement process.
- Build customer loyalty and encourage repeat purchases through personalized service.
- Deliver inspiring service that reflects Samsonite's commitment to excellence.
Store Performance & Analysis
- Stay informed of all store communications and brand updates.
- Understand store budgets, targets, and KPIs.
- Share insights and feedback that contribute to Samsonite's retail success.
Stock Management
- Ensure accurate pricing and premium presentation of Samsonite products.
- Follow procedures for stock control.
- Minimize losses and support shrinkage goals.
Operations
- Adhere to Samsonite’s operational policies (e.g., cash handling, health & safety).
- Complete required paperwork accurately and on time.
- Maintain store cleanliness and a welcoming environment aligned with Samsonite’s brand image.
- Perform duties as requested by the Store Manager.
- Help keeping environmental policies in line with Green Mark .
Merchandising, Marketing & Promotions
- Maintain visual merchandising and window displays to Samsonite’s global standards.
- Stay informed about current promotions and marketing campaigns.
Communication
- Communicate clearly and courteously with customers and team members.
- Share market trends and customer feedback with the Store Manager.
- Follow Samsonite’s dress code and grooming standards.
- Act as a brand ambassador for Samsonite.
Reporting Line
Reports directly to the Store Manager.
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Sales Advisor in Ellesmere Port employer: Samsonite International S.A
At Samsonite, we pride ourselves on being an exceptional employer that values operational excellence and team performance. Our Store Managers enjoy a supportive and inclusive work culture, with ample opportunities for personal and professional growth, all while working in a vibrant retail environment that champions customer satisfaction and brand integrity. With competitive benefits and a commitment to sustainability, joining our team means being part of a forward-thinking company that truly cares about its employees and the communities we serve.
Contact Details:
Samsonite International S.A Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor in Ellesmere Port
✨Tip Number 1
Familiarise yourself with Samsonite products before your interview. Knowing the features and benefits of their range will not only impress your potential employers but also help you demonstrate your ability to provide exceptional customer service.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries and complaints. Role-playing different scenarios can prepare you for the types of interactions you'll have as a Sales Advisor, showcasing your ability to maintain a cheerful and professional demeanour.
✨Tip Number 3
Research the store layout and current promotions at the Designer Outlet Cheshire Oaks. Being knowledgeable about the store's offerings will show your commitment and readiness to maximise sales from day one.
✨Tip Number 4
Demonstrate your understanding of teamwork and punctuality during the interview. Highlighting your reliability and willingness to support your colleagues will resonate well with the management, as these are key traits for maintaining high standards in the store.
We think you need these skills to ace Sales Advisor in Ellesmere Port
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Sales Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and sales. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to maximise sales and provide excellent customer service.
Write a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully handled customer interactions or sales in the past, and explain why you would be a great fit for the Samsonite team.
Proofread Your Application:Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Sales Advisor role.
How to prepare for a job interview at Samsonite International S.A
✨Know Your Products
Familiarise yourself with Samsonite's range of products before the interview. Being able to discuss specific items, their features, and benefits will show your enthusiasm and product knowledge, which is crucial for a Sales Advisor role.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight your ability to handle complaints and queries tactfully, as this is a key responsibility in the role.
✨Showcase Your Team Spirit
Sales Advisors often work closely with their team. Be ready to discuss how you collaborate with others and contribute to a positive store environment. This will demonstrate that you can maintain high standards and support your colleagues.
✨Dress to Impress
Make sure to adhere to a neat and tidy appearance that aligns with the company's dress policy. First impressions matter, and looking professional will reflect your understanding of the brand's image.
