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- Tasks: Engage customers, provide product advice, and maximise sales in a vibrant retail environment.
- Company: Join the iconic Samsonite brand known for quality luggage and exceptional customer service.
- Benefits: Enjoy flexible hours, a dynamic work atmosphere, and employee discounts on products.
- Why this job: Be part of a supportive team, enhance your sales skills, and make a positive impact on customers.
- Qualifications: Retail experience preferred; must be a team player with strong communication skills.
- Other info: Position requires standing and lifting luggage; ideal for energetic individuals.
Position: Sales Advisor (4 hours per week + Overtime)
Location: Samsonite Store, Cotswold Designer Outlet, Unit 37, Platinum Dr, Tewkesbury GL20 7FY
Availability: May 2025 (New store opening)
Job Purpose:
- Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales.
- Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas.
Principal Accountabilities:
Customer Service/Sales
- Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience.
- Introduce selling benefits and various features of merchandise range.
- Maximise sales through detailed product knowledge and add on sales
- Be knowledgeable about store layout, products and stock availability.
- Deal with customers in a cheerful, polite and efficient way, always considering their needs.
- Handle customer complaints and phone queries tactfully in line with Company Policy.
- Process transactions in an efficient and professional manner always adhering to Company Procedures.
- Be fully aware of Samsonite after sales service, Supplier’s warranties and areas covered.
- Maintain awareness of sales promotions, incentives and product brochures
- Be aware of all sales figures, targets and commission on a daily/weekly/period basis.
Stock/Merchandising
- Process deliveries and communicate any discrepancies under and over in an efficient manner.
- Ensure backup stock and stockrooms are kept in order.
- Be knowledgeable of all products (current and new) and selling benefits.
- Assist in layouts and maintenance of merchandising and internal displays.
- Read and action relevant Head Office communication
- Assist in stock counts as directed by Store Manager.
Security
- To ensure that any security issues are acted upon where possible and reported to Management.
- To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.
House Keeping
- Maintain high standards at all times within the branch.
- Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock
Operations /Administrative Duties
- Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated.
- Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.
- Open and close the store following Company Procedures.
- Carry out stock and personnel administration as directed by Management.
Attendance
- To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.
- If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.
- If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.
- Any LOSS of business time must be made up and discussed with manager.
- To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.
- To adhere to company attendance policy
Appearance
- Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy.
Health & Safety
- Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
- Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.
Additional Responsibilities
To perform duties of a similar nature as required and directed by Management.
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Sales Advisor employer: Samsonite International S.A
Contact Detail:
Samsonite International S.A Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarise yourself with Samsonite products before your interview. Knowing the features and benefits of their luggage will not only impress your interviewers but also show your genuine interest in the brand.
✨Tip Number 2
Practice your customer service skills by role-playing common retail scenarios with a friend. This will help you feel more confident when discussing how you would handle customer interactions during the interview.
✨Tip Number 3
Research the latest sales promotions and product launches at Samsonite. Being knowledgeable about current offers will demonstrate your enthusiasm for the role and your commitment to maximising sales.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your understanding of the role and the company. This shows that you are proactive and genuinely interested in contributing to the team.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any previous roles where you maximised sales or provided exceptional customer service, as these are key for the Sales Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of Samsonite's products. Mention specific skills that align with the job description, such as your ability to handle customer complaints and your knowledge of stock management.
Showcase Your Product Knowledge: In your application, demonstrate your familiarity with Samsonite products or similar brands. This could include mentioning any experience you have with luggage or travel accessories, which will show your potential employer that you can provide informed advice to customers.
Highlight Your Teamwork Skills: Since the role requires being a team player, include examples from your past experiences where you successfully collaborated with colleagues to achieve sales targets or improve customer satisfaction. This will illustrate your ability to work well within a team environment.
How to prepare for a job interview at Samsonite International S.A
✨Know Your Products
Familiarise yourself with Samsonite's product range before the interview. Being able to discuss specific products, their features, and benefits will show your enthusiasm and readiness to assist customers effectively.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or complaints, as this role requires a cheerful and efficient approach to customer interactions.
✨Understand Sales Techniques
Brush up on basic sales techniques, such as upselling and cross-selling. Be ready to discuss how you can maximise sales through detailed product knowledge and by introducing selling benefits to customers.
✨Dress the Part
Since appearance is important in retail, ensure you dress neatly and in line with the company's dress policy for the interview. This will reflect your understanding of the brand and its values.
