At a Glance
- Tasks: Deliver top-notch repairs and exceptional customer service for Samsonite products.
- Company: Join the iconic Samsonite brand known for innovation and style in travel solutions.
- Benefits: Gain hands-on experience, develop technical skills, and work in a dynamic environment.
- Other info: Opportunity for growth and learning in a supportive and collaborative atmosphere.
- Why this job: Be part of a team that values craftsmanship and customer loyalty while making a real impact.
- Qualifications: Attention to detail, problem-solving skills, and a passion for quality repairs.
The predicted salary is between 22000 - 26000 € per year.
Position: Repair Studio Technician
Location: Samsonite Oxford Street Store, 285 Oxford Street, London W1C 2DW
Availability: Mid-April 2026
Job Purpose: As a Repair Technician at Samsonite, you will be the trusted expert behind a globally recognized brand known for innovation, durability, and style in travel solutions. Your mission is to deliver exceptional customer service while performing precise, high-quality repairs that restore products to their original standard. You will combine technical skills with deep product knowledge, ensuring every interaction reflects Samsonite’s commitment to excellence and care. From assessing damage and executing repairs to advising customers on warranties and after‑sales services, you play a vital role in maintaining customer trust and loyalty. This position requires attention to detail, problem‑solving ability, and a passion for craftsmanship—because every suitcase tells a story, and you’ll help keep those journeys moving.
- Customer Service: Greet customers warmly and provide empathetic, professional assistance for repair inquiries. Explain repair options, processes, and timelines clearly; reassure customers about the care of their items. Communicate warranty terms, returns policy, and after‑sales services accurately. Promote additional services and products when appropriate. Handle complaints calmly and elevate unresolved issues correctly. Support virtual repair requests via WhatsApp, Saferpay, and other platforms.
- Technical Repairs: Perform hands‑on repairs to Samsonite products, including: Wheel Replacement – Complete within 2 minutes per wheel following manufacturer guidelines. Handle Replacement – Replace within 10 minutes ensuring secure attachment and smooth functionality. Lock Replacement – Install new locks within 5 minutes without damaging the suitcase frame. Zipper Slider Re‑insertion – Complete within 20 minutes ensuring proper alignment and durability. Hinge Replacement – Replace hinges within 3 minutes per hinge ensuring smooth operation. Assess damaged cases to determine manufacturing defect vs. third‑party damage, document findings accurately. Maintain high standards of quality and safety in all repairs.
- Store Performance & Analysis: Understand and strive to exceed repair studio KPI's and targets. Use X-Store and Power BI confidently for transactions and reporting. Complete Quest training modules and maintain ongoing learning.
- Stock Management: Follow stock control procedures and minimize losses. Use Item List Reports and Stock Investigation Guide for accurate inventory management. Correct negative stock issues and report findings to management.
- Operations: Adhere to Samsonite’s operational policies, including cash handling and health & safety. Maintain cleanliness and organization in the Repair Studio and store areas. Complete opening/closing checklists and ensure compliance with security protocols. Follow environmental policies in line with Green Mark standards.
- Merchandising, Marketing & Promotions: Maintain visual merchandising standards in the Repair Studio and store. Stay informed about current promotions and marketing campaigns.
- Communication: Communicate clearly and courteously with customers and team members. Share customer feedback and market trends with the store manager. Follow Samsonite's dress code and grooming standards. Act as a brand ambassador for Samsonite.
Reporting Line: Reports directly to the Store Manager.
Repair Studio Assistant employer: Samsonite International S.A
At Samsonite, we pride ourselves on being an exceptional employer that values craftsmanship and customer service in the heart of London. Our Repair Studio Assistant role offers a dynamic work environment where you can develop your technical skills while contributing to a globally recognised brand. With a strong focus on employee growth, ongoing training opportunities, and a supportive team culture, you'll find meaningful and rewarding employment as you help keep our customers' journeys moving.
Contact Detail:
Samsonite International S.A Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Repair Studio Assistant
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Samsonite's history, values, and product range. This way, you can show off your passion for their craftsmanship and customer service during your chat.
✨Tip Number 2
Practice your repair skills! If you can, try your hand at some basic repairs on luggage or similar items. Being able to talk about your hands-on experience will impress the hiring team and show you're ready to jump in.
✨Tip Number 3
Don’t forget to showcase your customer service skills! Think of examples where you've gone above and beyond for a customer. This role is all about building trust, so let them know you’re the right fit for keeping those journeys moving.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Samsonite family. Let’s get you that Repair Studio Assistant role!
We think you need these skills to ace Repair Studio Assistant
Some tips for your application 🫡
Show Your Passion for Craftsmanship:When writing your application, let us know why you love working with your hands and fixing things. Share any relevant experiences that highlight your attention to detail and problem-solving skills. We want to see your enthusiasm for keeping those journeys moving!
Highlight Customer Service Skills:Since this role is all about delivering exceptional customer service, make sure to include examples of how you've helped customers in the past. Whether it’s handling inquiries or resolving complaints, we want to see how you can bring warmth and professionalism to our Repair Studio.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially when it comes to technical repairs. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Repair Studio Assistant position. We can’t wait to hear from you!
How to prepare for a job interview at Samsonite International S.A
✨Know Your Stuff
Familiarise yourself with Samsonite's products and their repair processes. Understand the common issues customers face and how to resolve them. This will show your passion for craftsmanship and your commitment to delivering high-quality repairs.
✨Customer Service is Key
Prepare to discuss how you would handle customer inquiries and complaints. Think of examples where you've provided exceptional service in the past. Remember, it's all about reassuring customers and maintaining their trust in the brand.
✨Show Off Your Technical Skills
Be ready to talk about your hands-on experience with repairs or similar technical tasks. If you have any relevant certifications or training, mention those too. Highlight your attention to detail and problem-solving abilities, as these are crucial for the role.
✨Get Familiar with KPIs
Understand what KPIs might be relevant for a Repair Studio Assistant. Be prepared to discuss how you would strive to exceed targets and contribute to the store's performance. Showing that you’re results-driven can set you apart from other candidates.
