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- Tasks: Assist the Store Manager in daily operations and drive store performance.
- Company: Join a leading brand in the retail industry with a vibrant team.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic work environment with potential for career advancement.
- Why this job: Be a key player in creating an exceptional shopping experience for customers.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
Position: Store Supervisor (30 hours per week)
Location: Samsonite Ashford Store, Designer Outlet Ashford, Unit 11 Kimberley Way, Ashford TN24 0SD
Availability: May 2026
Job Purpose
The Store Supervisor is responsible for assisting the Store Manager in the effective day-to-day running of the store to achieve optimum store profitability within set budgets.
Major Accountabilities:
- Store Performance and Analysis
- Has awareness of every communication and instruction sent to the store.
- Is aware of store budget and targets and has a good understanding of KPI’s.
- Reports any information that can contribute to the success of the store.
- Customer Service
- Applies the 4 mandatory selling standards with each and every customer.
- Applies every step of selling processes proposed by Training Manager, exploiting every customer opportunity.
- Uses up-to-date technical product knowledge to generate sales.
- Actively builds customer loyalty and encourages personal trade.
- Provides outstanding and inspiring service that delights beyond customers' expectations by going the extra mile.
- Exceeds the company target Mystery Shopping results (75%).
- Reflects the values of the brand and demonstrates passion for the brand.
- Human Resources Management
- Assists in training, coaching, motivating, developing and retaining staff.
- Assists in developing team spirit.
- Stock Management
- Assists in managing stock.
- Ensures correct pricing of products displayed on the shop floor.
- Minimizes losses to achieve the company shrinkage target below 0.5%.
- Assists in inputting and planning all stock movement and coordinates with the central retail team.
- Operations
- Is aware of and applies each authorized company operational policy and procedure, paying special attention to additional responsibilities like cash and banking, opening and closing, till procedures, etc.
- Completes and maintains all required paperwork meeting the required deadlines.
- Maintains permanent store cleanliness and appearance to offer a customer-friendly environment.
- Performs all reasonably relevant duties that are requested by the Store Manager.
- If applicable, observes specific local requirements relating to the trading environment.
- Actively participates and attends appropriate training as and when required.
- Merchandising, Marketing & Promotions
- Maintains store and window presentation and visual merchandising in accordance with defined standards.
- Has awareness of current promotions.
- Communication
- Communicates in a clear, polite, courteous and understandable manner and listens to others.
- Keeps abreast of local and new market trends, shares this info and makes recommendations to the Store Manager.
- Complies with personnel dress code and grooming in line with company policy.
- Acts as an Ambassador of the Company and of the Company’s Brands.
- Security
- To ensure that any security issues are acted upon where possible and reported to Management.
- To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.
- House Keeping
- Maintain high standards at all times within the branch.
- Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock.
- Attendance
- To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.
- If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.
- If unable to attend work, employees must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.
- Any LOSS of business time must be made up and discussed with the manager.
- To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.
- To adhere to company attendance policy.
- Appearance
- Maintain a well-groomed, neat and tidy appearance at all times, in line with Company Dress Policy.
- Health & Safety
- Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
- Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.
- Additional Responsibilities
- To perform duties of a similar nature as required and directed by Management.
Reporting Line
The Store Supervisor reports to the Store Manager/the Assistant Store Manager.
Store Supervisor in London employer: Samsonite International S.A
Contact Detail:
Samsonite International S.A Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Supervisor in London
✨Tip Number 1
Get to know the company inside out! Research Samsonite's values, products, and recent news. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and team spirit, which are key for a Store Supervisor.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. Remember, as a Store Supervisor, you'll be representing the brand, so your appearance should reflect that.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And don’t forget, apply through our website for the best chance!
We think you need these skills to ace Store Supervisor in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about being a Store Supervisor and how you can contribute to our team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the job description. We love seeing how your skills align with our needs, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Samsonite International S.A
✨Know Your Numbers
Before the interview, brush up on your understanding of KPIs and store budgets. Be ready to discuss how you can contribute to achieving these targets and share any relevant experiences where you've successfully managed performance metrics.
✨Customer Service Excellence
Prepare examples of how you've gone the extra mile for customers in previous roles. Think about specific situations where your actions led to increased customer loyalty or satisfaction, as this will show your commitment to outstanding service.
✨Team Spirit Matters
Since you'll be assisting in training and motivating staff, come prepared with ideas on how to foster a positive team environment. Share past experiences where you've successfully developed team spirit or resolved conflicts among team members.
✨Stay Updated on Trends
Research current market trends and promotions relevant to the retail industry, especially in the context of the brand. Being able to discuss these insights during your interview will demonstrate your proactive approach and passion for the brand.