At a Glance
- Tasks: Deliver top-notch repairs and exceptional customer service for Samsonite products.
- Company: Join the globally recognised Samsonite brand known for innovation and style.
- Benefits: Gain hands-on experience, develop technical skills, and work in a dynamic environment.
- Other info: Opportunity for growth and learning in a supportive team atmosphere.
- Why this job: Be part of a team that keeps travel stories alive through quality craftsmanship.
- Qualifications: Attention to detail, problem-solving skills, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Position: Repair Studio Technician
Location: Samsonite Oxford Street Store, 285 Oxford Street, London W1C 2DW
Availability: Mid-April 2026
Job Purpose: As a Repair Technician at Samsonite, you will be the trusted expert behind a globally recognized brand known for innovation, durability, and style in travel solutions. Your mission is to deliver exceptional customer service while performing precise, high-quality repairs that restore products to their original standard. You will combine technical skills with deep product knowledge, ensuring every interaction reflects Samsonite’s commitment to excellence and care. From assessing damage and executing repairs to advising customers on warranties and after-sales services, you play a vital role in maintaining customer trust and loyalty. This position requires attention to detail, problem-solving ability, and a passion for craftsmanship—because every suitcase tells a story, and you’ll help keep those journeys moving.
- Customer Service: Greet customers warmly and provide empathetic, professional assistance for repair inquiries. Explain repair options, processes, and timelines clearly; reassure customers about the care of their items. Communicate warranty terms, returns policy, and after-sales services accurately. Promote additional services and products when appropriate. Handle complaints calmly and elevate unresolved issues correctly. Support virtual repair requests via WhatsApp, Saferpay, and other platforms.
- Technical Repairs: Perform hands-on repairs to Samsonite products, including: Wheel Replacement – Complete within 2 minutes per wheel following manufacturer guidelines. Handle Replacement – Replace within 10 minutes ensuring secure attachment and smooth functionality. Lock Replacement – Install new locks within 5 minutes without damaging the suitcase frame. Zipper Slider Re-insertion – Complete within 20 minutes ensuring proper alignment and durability. Hinge Replacement – Replace hinges within 3 minutes per hinge ensuring smooth operation. Assess damaged cases to determine manufacturing defect vs. third-party damage, document findings accurately. Maintain high standards of quality and safety in all repairs.
- Store Performance & Analysis: Understand and strive to exceed repair studio KPI's and targets. Use X-Store and Power BI confidently for transactions and reporting. Complete Quest training modules and maintain ongoing learning.
- Stock Management: Follow stock control procedures and minimize losses. Use Item List Reports and Stock Investigation Guide for accurate inventory management. Correct negative stock issues and report findings to management.
- Operations: Adhere to Samsonite’s operational policies, including cash handling and health & safety. Maintain cleanliness and organization in the Repair Studio and store areas. Complete opening/closing checklists and ensure compliance with security protocols. Follow environmental policies in line with Green Mark standards.
- Merchandising, Marketing & Promotions: Maintain visual merchandising standards in the Repair Studio and store. Stay informed about current promotions and marketing campaigns.
- Communication: Communicate clearly and courteously with customers and team members. Share customer feedback and market trends with the store manager. Follow Samsonite's dress code and grooming standards. Act as a brand ambassador for Samsonite.
Reporting Line: Reports directly to the Store Manager.
Repair Studio Assistant in London employer: Samsonite International S.A
At Samsonite, we pride ourselves on being an exceptional employer that values craftsmanship and customer service. Our Repair Studio Assistant role at the Oxford Street Store offers a dynamic work environment where you can develop your technical skills while contributing to a globally recognised brand. With a strong focus on employee growth, ongoing training opportunities, and a supportive team culture, you'll find a rewarding career path in a location that thrives on innovation and excellence.
Contact Details:
Samsonite International S.A Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Repair Studio Assistant in London
✨Tip Number 1
Get to know the company inside out! Research Samsonite's values, products, and customer service approach. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can highlight your technical skills and customer service experience, especially in repair scenarios.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look professional and polished. It’s all about making a great first impression, so channel that brand ambassador vibe!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Repair Studio Assistant in London
Some tips for your application 🫡
Show Your Passion for Craftsmanship:When writing your application, let us know why you love working with your hands and fixing things. Share any relevant experience or skills that highlight your attention to detail and problem-solving abilities. We want to see your enthusiasm for keeping those journeys moving!
Customer Service is Key:Make sure to emphasise your customer service skills in your application. Talk about times you've gone above and beyond to help someone out, especially in a repair or technical context. Remember, we’re looking for someone who can communicate clearly and empathetically with our customers.
Be Specific About Your Technical Skills:In your written application, don’t just list your skills—give us the nitty-gritty! If you’ve done repairs before, mention the types of products you’ve worked on and the techniques you used. We love candidates who can demonstrate their technical know-how and how it relates to our brand.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it shows us you’re serious about joining the Samsonite family!
How to prepare for a job interview at Samsonite International S.A
✨Know Your Stuff
Familiarise yourself with Samsonite's products and repair processes. Understand the common issues customers face and how to resolve them. This will show your passion for craftsmanship and your commitment to delivering high-quality repairs.
✨Customer Service is Key
Prepare to demonstrate your customer service skills. Think of examples where you've provided empathetic assistance or resolved complaints effectively. Remember, this role is all about maintaining customer trust and loyalty!
✨Show Off Your Technical Skills
Be ready to discuss your technical abilities, especially regarding hands-on repairs. Brush up on the specific repair tasks mentioned in the job description, like wheel and lock replacements, and be prepared to explain how you would approach these tasks.
✨Stay Organised and Compliant
Understand the importance of stock management and operational policies. Be prepared to talk about how you would maintain cleanliness and organisation in the Repair Studio, as well as your approach to following health and safety protocols.
