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For Companies At a Glance
- Tasks: Deliver exceptional customer service and maximise sales at the Samsonite Store.
- Company: Join a leading brand in travel gear with a focus on quality and style.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be part of a dynamic team and help customers find their perfect travel companion.
- Qualifications: Friendly attitude and a passion for customer service.
- Other info: Great opportunity for career development in a vibrant retail environment.
The predicted salary is between 10 - 16 £ per hour.
Position: Sales Advisor (7 hours per week).
Location: Samsonite Store, Livingston Designer Outlet, unit 65 Almondvale Ave, Livingston EH54 6QX
Availability: March 2026
Job Purpose
Provide Samsonite customers with exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas.
Principal Accountabilities
- Customer Service / Sales
- Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience.
- Introduce selling benefits and various features of merchandise range.
- Maximise sales through detailed product knowledge and add on sales.
- Be knowledgeable about store layout, products and stock availability.
- Deal with customers in a cheerful, polite and efficient way, always considering their needs.
- Handle customer complaints and phone queries tactfully in line with Company Policy.
- Process transactions in an efficient and professional manner always adhering to Company Procedures.
- Be fully aware of Samsonite after sales service, Supplier’s warranties and areas covered.
- Maintain awareness of sales promotions, incentives and product brochures.
- Be aware of all sales figures, targets and commission on a daily/weekly/period basis.
- Stock / Merchandising
- Process deliveries and communicate any discrepancies under and over in an efficient manner.
- Ensure backup stock and stockrooms are kept in order.
- Be knowledgeable of all products (current and new) and selling benefits.
- Assist in layouts and maintenance of merchandising and internal displays.
- Read and action relevant Head Office communication.
- Assist in stock counts as directed by Store Manager.
- Security
- To ensure that any security issues are acted upon where possible and reported to Management.
- To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.
- House Keeping
- Maintain high standards at all times within the branch.
- Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock.
- Operations / Administrative Duties
- Handle telephone enquiries in a polite, helpful and efficient manner; ensure all messages are communicated.
- Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.
- Open and close the store following Company Procedures.
- Carry out stock and personnel administration as directed by Management.
- Attendance
- To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.
- If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.
- If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.
- Any loss of business time must be made up and discussed with manager.
- To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.
- To adhere to company attendance policy.
- Appearance
- Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy.
- Health & Safety
- Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
- Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.
- Additional Responsibilities
- To perform duties of a similar nature as required and directed by Management.
Sales Advisor in Livingston employer: Samsonite International S.A
Contact Detail:
Samsonite International S.A Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor in Livingston
✨Tip Number 1
Get to know the company inside out! Research Samsonite's products and values so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to provide that exceptional customer service they’re after.
✨Tip Number 2
Practice your sales pitch! Think about how you would introduce the benefits of Samsonite products to a customer. Role-playing with a friend can help you feel more comfortable and prepared when it comes to demonstrating your skills in the interview.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview, reflecting the neat and tidy appearance expected at the store. First impressions matter, and you want to show you can represent the brand well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Sales Advisor in Livingston
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference in how we perceive your fit for the Sales Advisor role.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the Sales Advisor role at our Samsonite store.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Samsonite International S.A
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Samsonite's product range. Understand the features and benefits of their luggage and accessories. This will help you demonstrate your knowledge during the interview and show that you're ready to provide exceptional customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went the extra mile for a customer. This will highlight your ability to deal with customers cheerfully and efficiently, which is key for a Sales Advisor role.
✨Dress to Impress
Since appearance is important in this role, dress smartly for your interview. Aim for a neat and tidy look that aligns with the company’s dress policy. This shows that you understand the importance of maintaining a professional image, which is crucial for representing the brand.
✨Be Ready to Discuss Sales Targets
Familiarise yourself with sales concepts and be prepared to discuss how you can contribute to meeting sales targets. Think about strategies you might use to maximise sales and how you would handle add-on sales. This will demonstrate your proactive approach and understanding of the sales process.
