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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage store operations.
- Company: Join the dynamic team at Samsonite, a leader in travel solutions.
- Benefits: Flexible hours, competitive pay, and opportunities for overtime.
- Other info: Great opportunity for personal growth and teamwork in a vibrant retail environment.
- Why this job: Be a key player in creating memorable customer experiences and driving store success.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 10 - 12 £ per hour.
Position: Temporary Sales Advisor/Key Holder (8 hours per week + overtime available)
Location: Samsonite Swindon Store, Kemble Drive, Swindon, Wiltshire, SN2 2DY
Availability: From 25th May 2026 - September 6th 2026
Job Purpose
As a Key Holder at Samsonite, you play an important role in creating a positive and collaborative team environment. You lead by example through your professionalism, adaptability, and commitment to excellence. By consistently demonstrating a proactive attitude and a willingness to support others, you inspire your team to deliver outstanding customer experiences. Your ability to take initiative and maintain a calm, solution-oriented approach under pressure sets the tone for a productive and respectful workplace. You actively seek and value feedback, using it as a tool for personal and team growth. Your openness to learning and evolving with the business reflects Samsonite’s spirit of innovation and resilience. As a trusted team player, you contribute to a culture of mutual respect, accountability, and shared success.
Accountabilities
- Customer Service
- Identify customer travel needs and recommend Samsonite products that best suit their lifestyle.
- Provide accurate information about product features, warranties, and after-sales services.
- Apply the Smiles Selling Standards and follow Samsonite’s customer engagement process.
- Build customer loyalty and encourage repeat purchases through personalized service.
- Deliver inspiring service that reflects Samsonite’s commitment to excellence.
- Store Performance & Analysis
- Has awareness of every communication and instruction sent to the store.
- Is aware of store budget and targets and has a good understanding of KPI’s.
- Reports any information that can contribute to the success of the store.
- Stock Management
- Assists in managing stock.
- Ensures correct pricing of products displayed on the shop floor.
- Minimize losses to achieve the company shrinkage target below 0.5%.
- Assists in inputting and planning all stock movement and coordinates with the central retail team.
- Human Resources Management
- Assists in training, coaching, motivating, developing and retaining staff.
- Assists in developing team spirit.
- Operations
- Is aware of and applies to each authorized company operational policy and procedure, paying special attention to his additional responsibilities like cash and banking, opening and closing, till procedures, etc.
- Completes and maintains all required paperwork meeting the required deadlines.
- Maintains permanent store cleanliness, and an appearance to offer a customer friendly environment.
- Performs all reasonably relevant duties that are requested by the Store Manager.
- If applicable, observe specific local requirements relating to the trading environment.
- Actively participates and attends appropriate training as and when required.
- Help keep environmental policies in line with Green Mark.
- Merchandising, Marketing & Promotions
- Maintain visual merchandising and window displays to Samsonite’s global standards.
- Stay informed about current promotions and marketing campaigns, help launch these campaigns and promotions on time and without delay.
- Communication
- Communicates in a clear, polite, courteous and understandable manner and listens to others.
- Keeps abreast of local and new market trends, shares this info and makes recommendations to the Store Manager.
- Complies with personnel dress code and grooming in line with company policy.
- Acts as an Ambassador of the Company and of the Company’s Brand.
Reporting Line
Reports directly to the Store Manager.
Sales Advisor (Key Holder) in England employer: Samsonite International S.A
Contact Detail:
Samsonite International S.A Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor (Key Holder) in England
✨Tip Number 1
Get to know the company culture before your interview. Check out Samsonite's social media and website to see how they engage with customers and their team. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios, like a customer needing help with a product or dealing with a complaint. Being able to demonstrate your problem-solving abilities will set you apart during the interview.
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows that you’re engaged and eager to learn. Ask about team dynamics, training opportunities, or how they measure success in the role. It’s a great way to show you’re serious about contributing to the store's success.
✨Tip Number 4
Apply through our website for a smoother process! We want to make it easy for you to join the team. Plus, it gives us a chance to see your application in the best light. So, don’t hesitate—get your application in and let’s get you started on this exciting journey!
We think you need these skills to ace Sales Advisor (Key Holder) in England
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you passionate about customer service and teamwork.
Tailor Your Application: Make sure to tailor your application to the Sales Advisor role at Samsonite. Highlight your relevant experience and skills that align with the job description. We love seeing how you can contribute to our team and enhance customer experiences!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on communicating your ideas effectively—this shows us you can communicate well with customers too!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and values.
How to prepare for a job interview at Samsonite International S.A
✨Know Your Products
Before the interview, make sure you’re familiar with Samsonite's product range. Understand the features and benefits of their luggage and accessories. This knowledge will help you answer questions confidently and show your genuine interest in the brand.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you identified customer needs and went above and beyond to meet them. This will highlight your ability to create positive customer experiences, which is key for a Sales Advisor.
✨Show Team Spirit
Since the role involves working closely with others, be ready to discuss how you’ve contributed to team success in previous jobs. Share specific instances where you motivated or supported your colleagues, as this aligns with the collaborative environment Samsonite values.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the store’s goals, team dynamics, or upcoming promotions. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.