At a Glance
- Tasks: Assist in daily store operations and lead the sales team to deliver exceptional customer service.
- Company: Join a leading luxury brand known for quality and style.
- Benefits: Competitive pay, employee discounts, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and personal development.
- Why this job: Be part of a dynamic team and enhance your leadership skills in retail.
- Qualifications: Experience in retail and a passion for customer service.
The predicted salary is between 30000 - 42000 £ per year.
Temporary Position: Assistant Store Manager, 40 hours per week (3-6 month contract)
Location: Samsonite Oxford Street Store, 285 Oxford Street, London, W1C 2DW
Availability: August / September 2026
This role is being offered on a fixed-term contract. we currently anticipate that the contract will last between 3 and 6 months, although there is a possibility that it may be extended further depending on business requirements.
Job Purpose
As an Assistant Store Manager at Samsonite, you support the Store Manager in driving operational excellence, team performance, and customer satisfaction. You play a key role in leading by example, creating a positive and inclusive work environment, and ensuring that Samsonite standards are consistently achieved. With a hands-on approach and a strong sense of accountability, you help guide the team toward achieving sales targets, delivering exceptional service, and maintaining a well-organized and visually appealing store. Your adaptability, leadership, and collaborative spirit make you a vital contributor to the store’s success and a role model to your team.
The Assistant Store Manager position includes but is not limited to the following major accountabilities:
Customer Service
- Applies the Smiles selling standards with each customer.
- Apply every step of selling processes proposed by the Training Manager, maximizing every customer opportunity.
- Uses up-to-date technical product knowledge to generate sales, uses the company resources such as Quest to find information that would help with their customer service.
- Actively builds customer loyalty.
- Provides outstanding and inspiring service delights beyond customers’ expectations by going the extra mile.
- Reflects the values of the brand and demonstrates passion for the brand.
Store Performance & Analysis
- Has awareness of every communication and instruction sent to the store.
- Is aware of the store budget and targets and has a good understanding of KPI’s.
- Reports any information that can contribute to the success of the store.
Stock Management
- Assists in managing stock.
- Ensures correct pricing of products displayed on the shop floor.
- Minimize losses to achieve the company shrinkage target below 0.5%.
- Assists in inputting and planning all stock movement and coordinates with the central retail team.
Human Resources Management
- Assists in attracting and recruiting high caliber and talented staff.
- Assists in developing team spirit.
- Assists in training, coaching, motivating, developing and retaining staff.
- Assists in scheduling staff efficiently in compliance with the payroll budget using skills and specialties most appropriately in the best interest of the store.
- Complete the relevant forms in the event of Staff lateness and while the manager is off.
- Perform return to work interviews
Operations
- Is aware of and applies to each authorized company operational policy and procedure, paying special attention to additional responsibilities like cash and banking, opening and closing, till procedures, etc.
- Completes and maintains all required paperwork meeting the required deadlines.
Assistant Store Manager employer: Samsonite International S.A
At Samsonite, we pride ourselves on being an exceptional employer that values operational excellence and team performance. Our Store Managers enjoy a supportive and inclusive work culture, with ample opportunities for personal and professional growth, all while working in a vibrant retail environment that champions customer satisfaction and brand integrity. With competitive benefits and a commitment to sustainability, joining our team means being part of a forward-thinking company that truly cares about its employees and the communities we serve.
Contact Details:
Samsonite International S.A Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Get to know the company inside out! Research TUMI's products, values, and customer service approach. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your experience in customer service and team management, as these are key for the Assistant Store Manager role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the TUMI team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for customer service and retail.
Tailor Your Application:Make sure to tailor your application specifically for the Assistant Store Manager role. Highlight your relevant experience and skills that align with the job description. We love seeing how you can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. Avoid long-winded sentences and jargon. We appreciate straightforward communication, so make it easy for us to see why you’re a great fit for the position.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Samsonite International S.A
✨Know Your TUMI Products
Before the interview, make sure you’re well-versed in TUMI's product range. Familiarise yourself with the features and benefits of their merchandise, as this will help you demonstrate your knowledge during the interview and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or complaints, as this will highlight your ability to maintain high standards and ensure a friendly shopping experience for customers.
✨Demonstrate Leadership Potential
As an Assistant Store Manager, you'll need to support and motivate your team. Be ready to discuss your leadership style and provide examples of how you've trained or developed staff in previous roles. This will show that you can contribute to the smooth running of the branch.
✨Understand Company Policies
Familiarise yourself with TUMI's company policies and procedures before the interview. Being able to discuss how you would implement these policies in your role will demonstrate your readiness to uphold the company's standards and contribute positively to the store environment.
