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- Tasks: Coordinate temperature-controlled shipping from Morocco to the UK, ensuring timely delivery.
- Company: Samskip is a global leader in maritime transport, focusing on efficiency and innovation.
- Benefits: Enjoy 25 days annual leave, health cover, and life insurance.
- Why this job: Join a fast-paced team in the maritime industry with opportunities for growth and impact.
- Qualifications: Experience in maritime logistics and strong organisational skills are preferred.
- Other info: Evening and weekend shifts required for on-call support.
The predicted salary is between 28800 - 43200 £ per year.
Transport & Customer Service Coordinator
Samskip is a leading provider of maritime transportation solutions, committed to efficiency, reliability, and innovation. With a global presence, we specialize in handling dry cargo and temperature-controlled (reefer) shipping containers, ensuring the safe and timely delivery of goods worldwide.
Position Overview:
We are seeking a dynamic and detail-oriented individual to join our team as a Transport & Customer Service Coordinator.
In this role, you will co-ordinate the operations of temperature-controlled shipping containers from departure in Morocco, through transit and on to arrival in the UK. Your primary focus will be to encompass the entire process thus owning the service end to end, dealing with the receiver, planning and coordinating the delivery process and ensuring the integrity and timely transport of perishable cargo to its destination. Effective communication with multiple stakeholders and the ability to handle time-critical tasks are essential.
Key Responsibilities:
- Pre-planning from the moment of collection through to final delivery. Liaising with the UK receivers in order to meet the required transit times and coordinating an effective delivery schedule.
- Plan and execute the delivery of reefer/containers upon arrival in the UK, including arranging transportation from the port to the final destination. Considering factors such as truck availability, route optimization, and delivery timelines are essential.
- Engage with port authorities, customs officials, logistics partners, shipping agents, haulage contractors, and customers to ensure clear and timely communication. Keep all parties informed and aligned throughout the delivery process, especially for time-critical shipments.
- Track the temperature of reefer containers throughout the delivery process, collaborating closely with haulage contractors to ensure proper handling and temperature control during transportation.
- Complete all relevant documentation related to haulage operations accurately and promptly, including delivery instructions, transport permits, and billing records, in compliance with regulatory requirements.
- Be available for evening and weekend on-call duty to address any urgent issues or emergencies related to haulage operations, providing timely assistance and troubleshooting as needed.
Qualifications:
- Previous experience in maritime logistics, particularly in managing temperature-controlled cargo or in an FMCG environment, is highly desirable.
- Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines effectively.
- High computer literacy using online logistical computer systems.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across different teams and stakeholders.
- Detail-oriented mindset with a focus on accuracy and quality assurance.
- Flexibility to work evening and weekend shifts on a rotational basis for on-call support.
- Must have UK right to work status.
- 25 days annual leave (excl Bank Holidays)
- Health Cover
- Life Insurance cover
If you are enthusiastic about joining a fast-paced and innovative team in the maritime industry, please apply.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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Transport & Customer Service Coordinator employer: Samskip
Contact Detail:
Samskip Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport & Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the maritime logistics industry, especially focusing on temperature-controlled cargo. Understanding the specific challenges and regulations in this area will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the logistics and transportation sectors. Attend industry events or join relevant online forums to connect with people who can provide insights or even referrals for the role.
✨Tip Number 3
Brush up on your communication skills, as effective liaison with various stakeholders is crucial for this role. Practise articulating your thoughts clearly and confidently, especially in scenarios involving time-sensitive decisions.
✨Tip Number 4
Be prepared to discuss your organisational skills and how you manage multiple deadlines. Think of examples from your past experiences where you successfully coordinated complex tasks under pressure.
We think you need these skills to ace Transport & Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Transport & Customer Service Coordinator position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise any previous experience in maritime logistics or managing temperature-controlled cargo. Use specific examples to demonstrate your organisational skills, ability to manage multiple deadlines, and effective communication with stakeholders.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention why you are a good fit for the position and how your skills can contribute to Samskip's commitment to efficiency and reliability.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role of a Transport & Customer Service Coordinator.
How to prepare for a job interview at Samskip
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Transport & Customer Service Coordinator. Familiarise yourself with the logistics of temperature-controlled shipping and be ready to discuss how your experience aligns with these tasks.
✨Showcase Communication Skills
Since effective communication is key in this role, prepare examples of how you've successfully liaised with multiple stakeholders in previous positions. Highlight your ability to keep everyone informed and aligned during time-critical situations.
✨Demonstrate Organisational Skills
Be prepared to discuss how you prioritise tasks and manage deadlines. You might want to share specific instances where your organisational skills made a significant impact on a project or delivery schedule.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities, especially regarding urgent issues in haulage operations. Think of examples where you had to troubleshoot or make quick decisions under pressure.