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- Tasks: Provide top-notch customer service and manage cargo bookings in a dynamic environment.
- Company: Join Samskip, a leading international transport company focused on sustainable logistics solutions.
- Benefits: Enjoy career growth opportunities, a supportive team culture, and the chance to make a real impact.
- Why this job: This role offers diverse tasks, international experience, and the chance to build valuable relationships.
- Qualifications: Strong communication skills, fluency in English, and proficiency in Microsoft Office are essential.
- Other info: Ideal for self-motivated individuals eager to succeed in a cross-cultural setting.
The predicted salary is between 28800 - 43200 £ per year.
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Samskip is a truly international company that innovates the most advanced sustainable and multimodal international transport solutions. With a turnover of more than 800 million euros, 1500 employees and offices in 24 countries (in Europe, North America, Asia and Australia) we are one of the largest transport companies in Europe. Within this structure, Samskip has shaped a comprehensive European network for short-sea, road, rail and inland waterway transport. This network provides pioneering sustainable, reliable and cost-effective options for the growing number of customers who demand more environmentally conscious logistics solutions.
Are you looking for a dynamic and varied position in an international company where you can make a difference? If you are, apply for this position and you could be successful in joining a leading company in transportation!
This position is an excellent opportunity for a professional that enjoys building relationships and understanding the business of our customers. You will gain industry knowledge, international experience and techniques relevant to customer service. You will have a variety of tasks, all contributing to your development as a professional within the organization.
You will report to the Manager Customer Services, and you will work alongside your colleagues to drive results to the benefit of Samskip and its customers.
Responsibilities:
- Providing high quality of customer service to customers booking cargo on our multimodal network.
- Managing the customers’ experience with Samskip by building relationships with our customersand understanding their business drivers to enhance the cooperation to the mutual benefit of the customer and Samskip.
- Arranging the end-to-end transport of the cargo. This includes taking bookings, arranging the required transport documentation, liaising with suppliers of road and rail services and maintaining an accurate administration of all costs related to the transport.
- Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions.
- Proactively finding the root cause of service failures and taking corrective action.
Requirements:
- Strong written and verbal communications.
- Excellent knowledge and fluency in English, both verbal and written.
- Excellent knowledge of Microsoft Office.
- Ability to work in a cross-cultural environment.
- Drive and determination, be result-oriented with a hands-on approach.
- Ability to work independently, with initiative, self-motivation, attention to detail and discipline. Ability to deal with complexity.
- Must be reliable and be able to communicate confidently with people at all levels.
- Have a desire to succeed and be willing to put their ideas forward.
- You are in receipt of UK right to work status.
What we offer
Samskip offers you career opportunities and the opportunity to work in an ambitious, dynamic and professional organisation. Each individual contributes to the overall success of Samskip and we encourage personal responsibility, commitment and togetherness for the benefit of our company, our employees and our customers.
You will be part of a team that shares a drive to excel at their work and generate results that matter to Samskip; results that contribute to a profitable and sustainable growth of the company.
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Customer Services Coordinator employer: Samskip
Contact Detail:
Samskip Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator
✨Tip Number 1
Familiarise yourself with Samskip's services and values. Understanding their commitment to sustainability and multimodal transport solutions will help you align your conversation during interviews, showcasing your enthusiasm for their mission.
✨Tip Number 2
Network with current or former employees of Samskip on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in previous roles. Highlighting your ability to understand customer needs and resolve issues will demonstrate your suitability for the Customer Services Coordinator position.
✨Tip Number 4
Showcase your problem-solving skills by thinking of potential challenges that might arise in customer service within a logistics context. Being able to discuss these proactively will impress interviewers and show your readiness for the role.
We think you need these skills to ace Customer Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any skills that align with the responsibilities mentioned in the job description. Emphasise your ability to build relationships and manage customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Samskip's commitment to sustainable transport solutions. Mention specific examples of how you've successfully managed customer relationships in the past.
Highlight Communication Skills: Since strong written and verbal communication is crucial for this role, ensure you demonstrate these skills in your application. Use clear and concise language, and consider including examples of how you've effectively communicated in previous roles.
Showcase Initiative and Problem-Solving: In your application, provide examples of situations where you've taken the initiative or solved complex problems. This will demonstrate your drive and determination, which are key qualities for the Customer Services Coordinator position.
How to prepare for a job interview at Samskip
✨Research Samskip Thoroughly
Before your interview, make sure to research Samskip's operations, values, and recent developments in the transport industry. Understanding their commitment to sustainability and multimodal solutions will help you align your answers with their goals.
✨Showcase Your Communication Skills
As a Customer Services Coordinator, strong communication is key. Prepare examples of how you've effectively communicated with customers or colleagues in the past, especially in challenging situations. This will demonstrate your ability to build relationships and resolve issues.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified problems and implemented solutions. Highlight your proactive approach to finding root causes of service failures, as this aligns with the responsibilities of the role.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your interest in the role and the company. Ask about the team dynamics, challenges they face in customer service, or how they measure success in this position. This will also give you insight into whether the company is the right fit for you.