At a Glance
- Tasks: Provide top-notch customer service and manage cargo transport logistics.
- Company: Samskip is a leading international transport company focused on sustainable solutions.
- Benefits: Enjoy 25 days holiday, medical insurance, and career growth opportunities.
- Other info: This role offers international experience and the chance to work in a cross-cultural environment.
- Why this job: Join a dynamic team where your contributions directly impact sustainability and customer satisfaction.
- Qualifications: Strong communication skills, Microsoft Office proficiency, and a desire to succeed are essential.
The predicted salary is between 28800 - 43200 £ per year.
Samskip is a truly international company that innovates the most advanced sustainable and multimodal international transport solutions. With a turnover of more than 800 million euros, 1500 employees and offices in 24 countries (in Europe, North America, Asia and Australia), we are one of the largest transport companies in Europe. Within this structure, Samskip has shaped a comprehensive European network for short-sea, road, rail and inland waterway transport. This network provides pioneering sustainable, reliable and cost-effective options for the growing number of customers who demand more environmentally conscious logistics solutions.
Are you looking for a dynamic and varied position in an international company where you can make a difference? If you are, apply for this position and you could be successful in joining a leading company in transportation! This position is an excellent opportunity for a professional that enjoys building relationships and understanding the business of our customers. You will gain industry knowledge, international experience and techniques relevant to customer service. You will have a variety of tasks, all contributing to your development as a professional within the organization.
You will report to the Manager Customer Services, and you will work alongside your colleagues to drive results to the benefit of Samskip and its customers.
Responsibilities:- Providing high quality of customer service to customers booking cargo on our multimodal network.
- Managing the customers’ experience with Samskip by building relationships with our customers and understanding their business drivers to enhance the cooperation to the mutual benefit of the customer and Samskip.
- Arranging the end-to-end transport of the cargo. This includes taking bookings, arranging the required transport documentation, liaising with suppliers of road and rail services and maintaining an accurate administration of all costs related to the transport.
- Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions.
- Proactively finding the root cause of service failures and taking corrective action.
- Strong written and verbal communications.
- Excellent knowledge and fluency in English, both verbal and written.
- Excellent knowledge of Microsoft Office.
- Ability to work in a cross-cultural environment.
- Drive and determination, be result-oriented with a hands-on approach.
- Ability to work independently, with initiative, self-motivation, attention to detail and discipline.
- Must be reliable and be able to communicate confidently with people at all levels.
- Have a desire to succeed and be willing to put their ideas forward.
- You are in receipt of UK right to work status.
Samskip offers you career opportunities and the opportunity to work in an ambitious, dynamic and professional organisation. Each individual contributes to the overall success of Samskip and we encourage personal responsibility, commitment and togetherness for the benefit of our company, our employees and our customers. You will be part of a team that shares a drive to excel at their work and generate results that matter to Samskip; results that contribute to a profitable and sustainable growth of the company.
Samskip also offers you: 25 days holiday. Medical insurance.
Customer Services Coordinator in Ipswich employer: Samskip
Samskip in Ipswich is an excellent employer that prioritises teamwork and employee development, offering a flexible hybrid working environment that fosters work-life balance. With a focus on building strong customer relationships and coordinating multimodal transport solutions, employees are empowered to thrive in a fast-paced logistics setting while enjoying ample growth opportunities within the company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Coordinator in Ipswich
✨Tip Number 1
Familiarise yourself with Samskip's services and values. Understanding their commitment to sustainable logistics will help you align your answers during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network with current or former employees of Samskip on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided excellent customer service in the past. Highlighting your ability to build relationships and resolve issues will resonate well with the hiring team.
✨Tip Number 4
Showcase your adaptability and problem-solving skills. Given the dynamic nature of the transport industry, being able to demonstrate how you've successfully navigated challenges in previous roles will set you apart from other candidates.
We think you need these skills to ace Customer Services Coordinator in Ipswich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and logistics. Use keywords from the job description, such as 'relationship building' and 'customer experience', to demonstrate your fit for the role.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the position and the company. Mention specific reasons why you want to work at Samskip and how your skills align with their mission of providing sustainable transport solutions.
Showcase Communication Skills:Since strong written and verbal communication is crucial for this role, ensure your application is free of errors and clearly conveys your thoughts. Consider including examples of how you've effectively communicated in previous roles.
Highlight Problem-Solving Abilities:Samskip values proactive problem solvers. In your application, provide examples of how you've identified issues and implemented solutions in past positions, particularly in customer service or logistics contexts.
How to prepare for a job interview at Samskip
✨Research the Company
Before your interview, take some time to learn about Samskip and its operations. Understand their multimodal transport solutions and sustainability initiatives. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute.
✨Showcase Your Communication Skills
As a Customer Services Coordinator, strong communication is key. Prepare examples of how you've effectively communicated with customers or colleagues in the past. Be ready to discuss how you handle complex situations and ensure clarity in your interactions.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified issues and implemented solutions. Highlight your proactive approach to finding root causes of service failures and how you took corrective actions. This will show your potential employer that you're results-oriented.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your enthusiasm for the role. Ask about the team dynamics, challenges faced in customer service, or opportunities for professional development within Samskip. This not only helps you gauge if the company is a good fit but also leaves a positive impression.
