Site Account Manager - Contract Cleaning

Are you an experienced cleaning or soft services leader looking for your next challenge within a prestigious commercial environment? We are one of London's leading providers of commercial cleaning and support services, proudly recognised as London's Most Awarded Cleaning Company in 2024 and winners of the European Cleaning & Hygiene Awards 2025 – Best Company to Work For.

Since 1986, we've built our reputation on exceptional service, innovation, and family values. Our people-first culture is at the heart of everything we do, and we're looking for a passionate, driven Site Account Manager to lead one of our flagship contracts in the heart of London. This is a high-profile opportunity to take ownership of a prestigious commercial property within one of London's most recognised business campuses, delivering exceptional service standards while creating a positive and engaging workplace culture.

The Opportunity

As Site Account Manager, you will lead the delivery of all contracted cleaning and soft services, ensuring operational excellence, client satisfaction, team engagement, and continuous improvement. You'll work closely with senior stakeholders, property management teams, and occupiers to create an outstanding workplace experience while driving innovation, sustainability, and commercial performance. This role is ideal for an ambitious leader who thrives in a fast-paced environment and enjoys building high-performing teams that consistently exceed expectations.

Key Responsibilities

• Lead all contracted soft services to consistently exceed KPIs and service level agreements.
• Deliver exceptional standards across cleaning operations, including horizontal and vertical cleaning activities and window cleaning programmes.
• Conduct monthly business reviews focused on performance, innovation, customer satisfaction, ESG objectives, and continuous improvement.
• Develop and implement a strategic annual plan aligned to client and business objectives.
• Prepare operational reports, presentations, estimates, and proposals for both internal and client stakeholders.
• Recruit, develop, coach, and inspire a diverse team of cleaning and support service professionals.
• Conduct inductions, probation reviews, performance appraisals, and development plans.
• Foster a culture of accountability, recognition, engagement, and continuous learning.
• Deliver toolbox talks and training sessions to ensure exceptional service delivery and compliance.

Client & Stakeholder Management

• Build trusted relationships with clients, occupiers, contractors, and internal teams.
• Partner closely with Property Managers and Estate Management teams to enhance the occupier experience.
• Act as the primary operational contact, ensuring clear communication and outstanding customer service at all times.

Sustainability & ESG

• Champion environmental and social initiatives across the contract.
• Support ESG projects that improve sustainability, efficiency, and responsible business practices.
• Encourage innovative approaches that reduce environmental impact and enhance workplace wellbeing.
• Manage budgets effectively while achieving agreed.
• Control labour, consumables, machinery, and operational expenditure.
• Identify efficiencies and implement continuous improvement initiatives that deliver measurable savings and enhanced performance.

About You

To succeed in this role, you'll bring:

• Proven experience managing cleaning or soft services operations within a prestigious commercial, corporate, or mixed-use environment.
• Experience overseeing both horizontal and vertical cleaning operations, including window cleaning activities.
• Strong leadership skills with a track record of developing engaged, high-performing teams.
• Excellent communication and stakeholder management abilities.
• Strong commercial awareness with experience managing budgets and driving efficiencies.
• A proactive approach to Health & Safety, with IOSH Managing Safely desirable.
• Excellent organisational and time-management skills.
• Good IT skills, including Microsoft Office and operational management systems.
• A solid understanding of Facilities Management and workplace services best practice.

What We Offer

• Salary up to £50,000 per annum
• 35 days annual leave, including bank holidays
• Monday to Friday working pattern
• Career progression within a growing, award-winning organisation

Why Join Us?

This is more than just a management role. It's an opportunity to join an organisation that genuinely invests in its people, values innovation, and leads the way in responsible business practices. You'll have the autonomy to make a real impact, influence operational strategy, develop talented teams, and contribute to the continued success of one of the industry's most respected service providers. If you're ready to take ownership of a flagship contract and build something exceptional, we'd love to hear from you. Apply today and become part of an award-winning team that's raising standards across the industry.