Temporary Contract - Thursday to Sunday, 4:00pm to Midnight
Location: Richmond and surrounding areas within South East London
Rate: £14.04 per hour
Shift Pattern: Part-time - Thursday to Sunday, 4:00pm-12:00am
Essential Requirements
Valid SIA Licence
Full clean UK Driving Licence - Essential
Comfortable and confident driving a 12-seater van
Must have a hospitality, concierge, hotel, reception or customer service background
Must have access to their own personal vehicle
Enhanced DBS - desirable
Strong customer service and communication skills
Professional, welcoming and well-presented approach
Observant, proactive and confident security mindset
Basic IT literacy, including email, reporting systems and standard office applications
Comfortable carrying out front-of-house and general office support duties
About the Role
As a Relief Security Concierge, you will provide a professional combination of security, customer service and front-of-house support across client locations.
You will often be the first point of contact for visitors, employees and contractors, so the ability to create a welcoming first impression while maintaining strong security standards is essential.
This role is ideally suited to someone who has worked within hospitality, hotels, concierge, reception or premium customer-facing environments and is comfortable balancing security responsibilities with front-of-house service.
Key Responsibilities
Provide a professional meet-and-greet service to visitors, staff and contractors
Deliver excellent front-of-house customer service while maintaining site security
Manage access control and visitor procedures
Conduct internal and external security patrols
Monitor the site and respond appropriately to incidents or concerns
Maintain accurate security and incident reports
Answer and manage telephone enquiries professionally
Provide directory and visitor support, including assisting with locations, departments and points of contact
Carry out general reception and office support duties where required
Liaise professionally with clients, employees, visitors and contractors
Maintain a high standard of personal presentation at all times
Drive a 12-seater vehicle when required as part of the role
Support multiple client locations as part of the relief function
Follow all site Assignment Instructions, operating procedures and health and safety requirements
What We’re Looking For
We are looking for someone who combines the awareness and professionalism of a security officer with the personality and service standards of an experienced hospitality professional.
You should be confident engaging with people from all backgrounds, comfortable working independently and able to adapt quickly between different client environments.
Why Join Us?
SIA licence renewal support
Opportunities to develop within security, concierge and workplace experience roles
Exposure to a variety of professional client environments
Structured shift pattern
Career progression opportunities within Samsic Security
Relief Security Concierge in Richmond employer: Samsic UK
Samsic UK is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive benefits including a generous holiday allowance, performance bonuses, and opportunities for training and development, employees are empowered to thrive in their roles while making a meaningful impact in the community of Aberdeen.
