At a Glance
- Tasks: Lead cleaning operations and inspire a high-performing team in a prestigious commercial environment.
- Company: Join London's Most Awarded Cleaning Company, recognised for exceptional service and innovation.
- Benefits: Earn up to £50,000, enjoy 35 days leave, private healthcare, and career development.
- Other info: Opportunity for career progression within a growing, award-winning organisation.
- Why this job: Make a real impact in a role that values innovation and people-first culture.
- Qualifications: Experience in managing cleaning operations and strong leadership skills required.
The predicted salary is between 50000 - 50000 £ per year.
Site Account Manager – Contract Cleaning
Location: Liverpool Street, London
Salary: Up to £50,000 per annum
Working Hours: Monday–Friday | 8:00am–4:00pm or 9:00am–5:00pm
Lead Excellence. Inspire People. Shape the Future of Workplace Services.
Are you an experienced cleaning or soft services leader looking for your next challenge within a prestigious commercial environment? We are one of London's leading providers of commercial cleaning and support services, proudly recognised as London's Most Awarded Cleaning Company in 2024 and winners of the European Cleaning & Hygiene Awards 2025 – Best Company to Work For.
Since 1986, we've built our reputation on exceptional service, innovation, and family values. Our people-first culture is at the heart of everything we do, and we're looking for a passionate, driven Site Account Manager to lead one of our flagship contracts in the heart of London.
This is a high-profile opportunity to take ownership of a prestigious commercial property within one of London's most recognised business campuses, delivering exceptional service standards while creating a positive and engaging workplace culture.
The Opportunity
As Site Account Manager, you will lead the delivery of all contracted cleaning and soft services, ensuring operational excellence, client satisfaction, team engagement, and continuous improvement. You'll work closely with senior stakeholders, property management teams, and occupiers to create an outstanding workplace experience while driving innovation, sustainability, and commercial performance. This role is ideal for an ambitious leader who thrives in a fast-paced environment and enjoys building high-performing teams that consistently exceed expectations.
Key Responsibilities
- Operational Excellence: Lead all contracted soft services to consistently exceed KPIs and service level agreements. Deliver exceptional standards across cleaning operations, including horizontal and vertical cleaning activities and window cleaning programmes. Conduct monthly business reviews focused on performance, innovation, customer satisfaction, ESG objectives, and continuous improvement. Develop and implement a strategic annual plan aligned to client and business objectives. Prepare operational reports, presentations, estimates, and proposals for both internal and client stakeholders.
- People Leadership & Culture: Recruit, develop, coach, and inspire a diverse team of cleaning and support service professionals. Conduct inductions, probation reviews, performance appraisals, and development plans. Foster a culture of accountability, recognition, engagement, and continuous learning. Deliver toolbox talks and training sessions to ensure exceptional service delivery and compliance.
- Client & Stakeholder Management: Build trusted relationships with clients, occupiers, contractors, and internal teams. Partner closely with Property Managers and Estate Management teams to enhance the occupier experience. Act as the primary operational contact, ensuring clear communication and outstanding customer service at all times.
- Sustainability & ESG: Champion environmental and social initiatives across the contract. Support ESG projects that improve sustainability, efficiency, and responsible business practices. Encourage innovative approaches that reduce environmental impact and enhance workplace wellbeing.
- Commercial & Financial Management: Manage budgets effectively while achieving agreed profitability targets. Control labour, consumables, machinery, and operational expenditure. Identify efficiencies and implement continuous improvement initiatives that deliver measurable savings and enhanced performance.
About You
To succeed in this role, you'll bring:
- Proven experience managing cleaning or soft services operations within a prestigious commercial, corporate, or mixed-use environment.
- Experience overseeing both horizontal and vertical cleaning operations, including window cleaning activities.
- Strong leadership skills with a track record of developing engaged, high-performing teams.
- Excellent communication and stakeholder management abilities.
- Strong commercial awareness with experience managing budgets and driving efficiencies.
- A proactive approach to Health & Safety, with IOSH Managing Safely desirable.
- Excellent organisational and time-management skills.
- Good IT skills, including Microsoft Office and operational management systems.
- A solid understanding of Facilities Management and workplace services best practice.
What We Offer
- Salary up to £50,000 per annum
- 35 days annual leave, including bank holidays
- Monday to Friday working pattern
- Private healthcare
- Ongoing professional development opportunities
- Career progression within a growing, award-winning organisation
Why Join Us?
This is more than just a management role. It's an opportunity to join an organisation that genuinely invests in its people, values innovation, and leads the way in responsible business practices. You'll have the autonomy to make a real impact, influence operational strategy, develop talented teams, and contribute to the continued success of one of the industry's most respected service providers. If you're ready to take ownership of a flagship contract and build something exceptional, we'd love to hear from you. Apply today and become part of an award-winning team that's raising standards across the industry.
Site Account Manager - Contract Cleaning in London employer: Samsic uk
Join a prestigious and award-winning cleaning company located in the heart of London, where our people-first culture fosters innovation and excellence. As a Site Account Manager, you'll enjoy a competitive salary, generous annual leave, and ongoing professional development opportunities, all while leading a high-performing team in a dynamic environment. With a commitment to sustainability and employee growth, this role offers a unique chance to make a meaningful impact in one of London's most recognised business campuses.
StudySmarter Expert Advice🤫
We think this is how you could land Site Account Manager - Contract Cleaning in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facilities management sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to operational excellence and sustainability, so you can showcase how your experience aligns with their goals during the chat.
✨Tip Number 3
Practice your pitch! Be ready to explain how you've led teams to exceed KPIs and deliver exceptional service. Use specific examples that highlight your leadership skills and ability to drive innovation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our award-winning team.
We think you need these skills to ace Site Account Manager - Contract Cleaning in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Site Account Manager role. Highlight your leadership experience in cleaning or soft services, and don’t forget to mention any achievements that showcase your ability to exceed KPIs.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our people-first culture. Be sure to mention specific examples of how you've led teams to success in the past.
Showcase Your Communication Skills:As a Site Account Manager, strong communication is key. In your application, demonstrate your ability to build relationships and manage stakeholders effectively. Use clear and concise language to convey your ideas and experiences.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Samsic uk
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Site Account Manager in contract cleaning. Familiarise yourself with the company's values, recent awards, and their approach to operational excellence and sustainability. This will help you demonstrate your genuine interest and alignment with their mission.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing cleaning operations. Think about specific situations where you’ve inspired your team or improved service delivery. Be ready to discuss how you foster a positive workplace culture and drive performance.
✨Engage with Stakeholders
Since this role involves building relationships with clients and stakeholders, come prepared with questions that show your understanding of stakeholder management. Ask about their expectations for client satisfaction and how they measure success in their partnerships.
✨Demonstrate Your Commercial Acumen
Be ready to discuss your experience with budget management and driving efficiencies. Prepare to share examples of how you've identified cost-saving opportunities or improved operational performance in previous roles. This will show that you have the commercial awareness needed for the position.
