Location: Central London, EC4V
Hours: 45 hours per week, Monday to Friday
Hourly Rate £14.91
Reports to: Site Supervisor
Role Purpose
The Workplace Experience Host is the first point of contact at our client premium London office, delivering a warm, professional and highly organised front-of-house service. This is a concierge-style reception with broader workplace support – including visitor, internal communications and light workplace administration. The role suits someone who takes pride in first impressions, thrives on variety and is comfortable being the go-to person for everything happening at reception.
Key Responsibilities
Hours of Work
- 45 hours per week, Monday to Friday,
Reception, Visitor & Access Management
- Deliver an active meet-and-greet and concierge-standard welcome to all visitors, clients and colleagues.
- Manage the daily visitor, track and reconcile limited-access guest passes.
- Carry out Bag checks for visitors going down to the Café.
Communication, Administration & Reporting
- Report building and workplace defects promptly to main/building reception.
- Support wider ad hoc administrative tasks as directed by the client and Samsic management.
Health, Safety & Emergency Response
- Act as a trained Fire Marshal, supporting the weekly fire alarm test and six-monthly fire drills.
- Respond to workplace incidents in line with First Aid / EFAW training.
- Follow food hygiene procedures for all food-handling duties, including weekly perishables checks.
- Escalate incidents, hazards or emergencies in line with site procedures.
Person Specification
Essential
- Previous experience in a front-of-house, reception or concierge role, ideally in a high-visitor-volume, hospitality or corporate workplace setting.
- Confident, professional telephone manner with switchboard experience.
- Excellent communication, organisation and customer-service skills.
- Flexible and proactive, comfortable managing varied workplace-support tasks alongside reception duties.
- Eligible to work in the UK.
Desirable
- First Aid / EFAW certification (or willingness to train).
- Fire Marshal / Fire Warden training (or willingness to train).
Security Workplace Experience Host (S/A) in London employer: Samsic UK
Samsic UK is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive benefits including a generous holiday allowance, performance bonuses, and opportunities for training and development, employees are empowered to thrive in their roles while making a meaningful impact in the community of Aberdeen.
