At a Glance
- Tasks: Plan and manage resources for our Control Room, ensuring top-notch customer service.
- Company: Join the dynamic Samsic UK Security family with a strong focus on teamwork.
- Benefits: Enjoy full training, career development, and a rewarding recognition scheme.
- Other info: Flexible shift patterns and opportunities for apprenticeships available.
- Why this job: Be part of a vital role that supports security operations and client satisfaction.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office required.
The predicted salary is between 32760 - 32760 £ per year.
Are you an enthusiastic, dedicated, vigilant individual looking for an opportunity to join our Samsic UK Security family? Then this role may be for you! We have an exciting opportunity for a Control Room Resource Planner to join our team in our Coventry office.
The purpose of the role is to provide efficient and professional Control Room Duties and Resource Planning to Samsic UK Security’s clients as specified, demonstrating the highest levels of Customer Service; the role is vital in making sure each site has fully trained staff available to complete the contractual requirements.
As a Control Room Resource Planner, you will be contracted to 42.5 hrs per week and work over a shift pattern as per below:
- Week 1: Monday - Friday 06:00 - 14:30
- Week 2: Monday - Friday 12:30 - 21:00
Salary: £32,760pa (£14.78 p/h)
Key Responsibilities:
- Maintaining records including holiday, sickness, hours of attendance at work
- Manage last minute sickness and planned absence
- Manage Bradford Factor
- Approving annual leave
- Manage regional rotas and support cover
- Manage last minute client requests
- Dispatching alarms to our Response Teams
- Payroll preparation and processing
- Managing wage queries
- Staff welfare calls
- Liaising with clients
- Updating spreadsheets, running reports and updating databases
- Sending out KPI’s on a daily, weekly and monthly basis
- Working closely with the service delivery manager and Operations Manager
Essential Requirements:
- Right to work in the UK
- Strong customer service skills
- Strong written and verbal communication
- Ability to work under own initiative
- Good organisational skills
- Good working knowledge of Microsoft packages
In order to work for Samsic UK you MUST fulfil the following criteria:
- Have an unrestricted right to work full time in the UK for a minimum period of 12 months
- Be fluent in spoken and written English
- Have a five-year checkable work history
- Must have a working knowledge of Microsoft products Excel, Word etc.
Benefits:
- Full training
- Apprentice scheme available to all
- Reward and recognition scheme
- Career development plan
- Pension scheme
Due to the high volume of applications, we receive we have to insist that the ideal candidates’ CV MUST contain a full 5-year history back from today with MONTH and YEAR clearly displayed for start and finish times of each employment period including your most current role. Any gaps within the last 5 years need to be covered with an explanation (could be School, Jobseekers, Student etc.) – If your CV fails to comply with this it will be rejected.
Security Control Room Resource Planner in Coventry employer: Samsic uk
Samsic UK is an exceptional employer that prioritises employee development and well-being, offering comprehensive training and a clear career development plan for the Control Room Resource Planner role in Coventry. With a strong focus on customer service and teamwork, our vibrant work culture fosters collaboration and recognition, ensuring that every team member feels valued and supported. Join us to be part of a dynamic organisation that not only meets client needs but also invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Security Control Room Resource Planner in Coventry
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Security Control Room Resource Planner. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Samsic uk. Don’t hesitate to reach out and ask for insights or informational interviews!
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✨Directly Apply to Samsic uk
Don’t forget to apply for the Security Control Room Resource Planner role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Samsic uk.
We think you need these skills to ace Security Control Room Resource Planner in Coventry
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Samsic uk. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Samsic uk.
How to prepare for a job interview at Samsic uk
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Samsic uk.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Samsic uk.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Samsic uk.
