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- Tasks: Join our IT Service Desk to support users and troubleshoot tech issues.
- Company: Dynamic company offering a supportive environment for IT enthusiasts.
- Benefits: Generous leave, mental health support, and employee discounts.
- Why this job: Kickstart your IT career with full training and real impact opportunities.
- Qualifications: Basic IT knowledge and a passion for technology are essential.
- Other info: Perfect for those eager to learn and grow in a fast-paced setting.
The predicted salary is between 25000 - 25500 £ per year.
We’re looking for an enthusiastic entry-level professional to become part of our IT Service Desk – the first point of contact for all IT support requests. If you have a genuine interest in technology and a passion for learning, this is a fantastic opportunity to pursue a career in IT. You’ll receive full training and ongoing support to help you build your skills and grow within the team. This role is perfect for someone eager to develop and make a real impact in a dynamic environment.
Key Responsibilities
- Hardware Support
- Building and configuring laptops
- Installing and setting up Windows 11 operating systems
- Basic Desktop Support
- Mobile Device Management
- Enrolling smartphones and tablets onto MDM solutions
- Basic Application Support
- Assisting users with Microsoft 365 applications (e.g., Outlook, Teams, Word)
- Providing support for third-party applications
- General IT Support
- Providing basic troubleshooting for hardware and software issues
- Supporting users with basic to intermediate IT queries
- IT Asset Management
- Logging and tracking IT assets (hardware, software, licences)
- Ensuring compliance with asset management policies
Additional Responsibilities
- Onboarding new users and providing IT induction
- Actively participate in IT projects and initiatives
- Adherence to IT security policies and procedures
- Ad-hoc responsibilities required by the IT department
Skills and Experience
- Behavioural Skills
- Excellent customer service and communication skills
- Strong interest in IT and technology
- Able to work well under pressure and use own initiative
- Excellent interpersonal skills: diplomatic and able to inspire user confidence
- Develops and maintains productive relationships with internal and external customers
- Takes responsibility for the outcomes and impact of their decisions
- Technical Skills
- Basic knowledge of M365, M365 Admin, Windows, incl. user administration or transferable skills
- Basic knowledge of building/configuring, deploying hardware and software
- Any IT-related qualification is desirable (e.g., CompTIA, Microsoft Fundamentals)
- Hands-on experience with hardware setup is advantageous but not essential
Benefits
- 25 days annual leave plus 8 bank holidays
- 2 days birthday leave
- 2 weeks company sick pay
- Free car park
- Cycle to work scheme
- Employee discount
- MySamsic Rewards
- Stream mental health support
- LMS tech scheme
- Refer a friend
Full training will be provided on all systems and processes.
Salary £25,000 – £25,500
IT Service Desk Technician (1st Line) in Coventry employer: Samsic uk
Contact Detail:
Samsic uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Technician (1st Line) in Coventry
✨Tip Number 1
Get your tech game on! Brush up on your knowledge of Windows 11 and Microsoft 365. Familiarise yourself with common issues users face, so you can impress during interviews with your proactive approach.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios where you help someone troubleshoot a problem. This will not only boost your confidence but also show potential employers that you can handle real-life situations with ease.
✨Tip Number 3
Network like a pro! Connect with people in the IT field through LinkedIn or local meetups. You never know who might have a lead on an entry-level position or can offer you some insider tips.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for enthusiastic individuals ready to join our team. Make sure your application stands out by showcasing your passion for technology and eagerness to learn.
We think you need these skills to ace IT Service Desk Technician (1st Line) in Coventry
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for technology shine through in your application. We want to see that you're genuinely excited about the role and eager to learn. A little enthusiasm can go a long way!
Tailor Your CV: Make sure your CV highlights any relevant skills or experiences, even if they're not directly IT-related. We love seeing transferable skills, so don’t hesitate to showcase your customer service experience or any tech projects you've worked on.
Craft a Personal Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team. Share your interest in IT and how you plan to grow with us. This is your chance to make a personal connection, so be yourself!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Samsic uk
✨Know Your Tech Basics
Brush up on your knowledge of Windows 11 and Microsoft 365 applications. Be ready to discuss how you would assist users with common issues, as this shows your genuine interest in technology and readiness to learn.
✨Show Off Your Customer Service Skills
Since this role is all about being the first point of contact for IT support, practice your communication skills. Think of examples where you've helped someone solve a problem or provided excellent service, even if it’s outside of IT.
✨Demonstrate Your Initiative
Prepare to talk about times when you've taken the initiative to solve a problem or improve a process. This will highlight your ability to work well under pressure and your eagerness to make an impact in a dynamic environment.
✨Ask Smart Questions
At the end of the interview, have a few questions ready about the team, training opportunities, or upcoming projects. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
