At a Glance
- Tasks: Plan and manage resources in a dynamic control room environment.
- Company: Join the vibrant Samsic UK Security family in Coventry.
- Benefits: Enjoy full training, a pension scheme, and a reward recognition programme.
- Other info: Flexible shift patterns and opportunities for career growth available.
- Why this job: Be part of a crucial team ensuring top-notch customer service and safety.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 25000 - 30000 £ per year.
Are you an enthusiastic, dedicated, vigilant individual looking for an opportunity to join our Samsic UK Security family? Then this role may be for you! We have an exciting opportunity for a Control Room Resource Planner to join our team in our Coventry office.
The purpose of the role is to provide efficient and professional Control Room Duties and Resource Planning to Samsic UK Security’s clients as specified, demonstrating the highest levels of Customer Service. The role is vital in making sure each site has fully trained staff available to complete the contractual requirements.
As a Control Room Resource Planner, you will be contracted to 42.5 hours per week and work over a shift pattern as per below:
- Week 1: Monday - Friday 06:00 - 14:30
- Week 2: Monday - Friday 12:30 - 21:00
Your responsibilities will include:
- Maintaining records including holiday, sickness, hours of attendance at work
- Managing last minute sickness and planned absence
- Managing Bradford Factor
- Approving annual leave
- Managing regional rotas and support cover
- Dispatching alarms to our Response Teams
- Payroll preparation and processing
- Staff welfare calls
- Liaising with clients
- Updating spreadsheets, running reports and updating databases
- Sending out KPIs on a daily, weekly and monthly basis
- Working closely with the service delivery manager and Operations Manager
Requirements:
- Right to work in the UK
- Strong written and verbal communication
- Ability to work under own initiative
- Good organisational skills
- Good working knowledge of Microsoft packages
In order to work for Samsic UK you MUST fulfil the following criteria:
- Have an unrestricted right to work full time in the UK for a minimum period of 12 months
- Be fluent in spoken and written English
- Have a five-year checkable work history
- Must have a working knowledge of Microsoft products (Excel, Word etc.)
Full training and an apprentice scheme are available to all, along with a reward and recognition scheme and pension scheme.
Due to the high volume of applications, we receive, we have to insist that the ideal candidates’ CV MUST contain a full 5‑year history back from today with MONTH and YEAR clearly displayed for start and finish times of each employment period including your most current role. Any gaps within the last 5 years need to be covered with an explanation (could be School, Jobseekers, Student etc.) – If your CV fails to comply with this it will be rejected.
Control Room Resource Planner in Coventry employer: Samsic uk
Samsic UK is an excellent employer that prioritises employee development and well-being, offering comprehensive training and a rewarding recognition scheme. Our Coventry office fosters a collaborative work culture where every team member plays a crucial role in delivering exceptional customer service, ensuring that you can grow professionally while contributing to a supportive environment. With flexible shift patterns and a commitment to staff welfare, we provide a meaningful and fulfilling workplace for those looking to make a difference in the security sector.
