At a Glance
- Tasks: Manage control room operations and resource planning for top-notch security services.
- Company: Join the dynamic Samsic UK Security family with a strong focus on customer service.
- Benefits: Enjoy full training, career development, and a rewarding recognition scheme.
- Other info: Flexible shift patterns and opportunities for apprenticeships available.
- Why this job: Be part of a vital team ensuring safety and efficiency across multiple sites.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 32760 - 32760 € per year.
Are you an enthusiastic, dedicated, and vigilant individual looking for an opportunity to join our Samsic UK Security family? Then this role may be for you! We have an exciting opportunity for a Control Room Operator / Resource Planner to join our team in our Coventry office.
The purpose of the role is to provide efficient and professional Control Room Duties and Resource Planning to Samsic UK Security’s clients as specified, demonstrating the highest levels of Customer Service. The role is vital in making sure each site has fully trained staff available to complete the contractual requirements.
As a Control Room Operator/Resource Planner, you will be contracted to 42.5 hours per week and work over a shift pattern as follows:
- Week 1: Monday - Friday 06:00 - 14:30
- Week 2: Monday - Friday 12:30 - 21:00
Salary: £32,760pa (£14.78 p/h)
Your responsibilities will include:
- Maintaining records including holiday, sickness, and hours of attendance at work
- Managing last minute sickness and planned absence
- Managing Bradford Factor
- Approving annual leave
- Managing regional rotas and supporting cover
- Managing last minute client requests
- Dispatching alarms to our Response Teams
- Payroll preparation and processing
- Managing wage queries
- Staff welfare calls
- Liaising with clients
- Updating spreadsheets, running reports, and updating databases
- Sending out KPIs on a daily, weekly, and monthly basis
- Working closely with the service delivery manager and Operations Manager
Essential Requirements:
- Right to work in the UK
- Strong customer service skills
- Strong written and verbal communication
- Ability to work under own initiative
- Good organisational skills
- Good working knowledge of Microsoft packages
In order to work for Samsic UK, you MUST fulfil the following criteria:
- Have an unrestricted right to work full time in the UK for a minimum period of 12 months
- Be fluent in spoken and written English
- Have a five-year checkable work history
- Must have a working knowledge of Microsoft products (Excel, Word, etc.)
Benefits:
- Full training
- Apprentice scheme available to all
- Reward and recognition scheme
- Career development plan
- Pension scheme
Due to the high volume of applications we receive, we insist that the ideal candidates’ CV MUST contain a full 5-year history back from today with MONTH and YEAR clearly displayed for start and finish times of each employment period, including your most current role. Any gaps within the last 5 years need to be covered with an explanation (could be School, Jobseekers, Student, etc.) – If your CV fails to comply with this, it will be rejected.
Founded in 1986, Group Samsic has grown to meet an ever-growing need for Total Facilities Management. Now in 2021, the group boasts 70,000 employees Europe-wide with an annual turnover of 2.4bn euro. Samsic UK provides Security, Cleaning, and Support Services to 750 clients at over 1700 locations in the UK. Our network of 14 regional offices ensures our clients are given our closest support and attention; and our 3000 highly skilled employees help us to develop a business of substance that meets client needs and expectations while constantly expanding our presence in the FM Sector.
Job Type: Full-time
Control Room Operator / Resource Planner in Coventry employer: Samsic uk
Samsic UK is an excellent employer that prioritises employee development and well-being, offering comprehensive training and a clear career development plan for the Control Room Operator / Resource Planner role in Coventry. With a strong focus on customer service and teamwork, our vibrant work culture fosters collaboration and recognition, ensuring that every team member feels valued and supported in their professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Operator / Resource Planner in Coventry
✨Tip Number 1
Get to know the company! Research Samsic UK and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to control room operations and resource planning. Think about scenarios where you've demonstrated strong customer service skills and be ready to share those experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Samsic UK family!
We think you need these skills to ace Control Room Operator / Resource Planner in Coventry
Some tips for your application 🫡
Craft a Stellar CV:Make sure your CV is spot on! Include a full 5-year work history with clear start and finish dates. If you've got any gaps, don't forget to explain them – we want to see the whole picture!
Show Off Your Skills:Highlight your customer service skills and your ability to communicate effectively. We’re looking for someone who can handle the pressure and keep things organised, so make sure these qualities shine through in your application.
Tailor Your Cover Letter:Don’t just send a generic cover letter! Tailor it to the Control Room Operator / Resource Planner role. Mention why you’re excited about joining the Samsic UK Security family and how your experience aligns with the job description.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Samsic uk
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Control Room Operator / Resource Planner. Familiarise yourself with tasks like managing rotas, handling client requests, and using Microsoft packages. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role requires strong customer service skills, think of examples from your past experiences where you've excelled in this area. Be ready to discuss how you handled difficult situations or went above and beyond for a client. This will demonstrate your ability to provide top-notch service, which is crucial for Samsic UK.
✨Prepare for Common Interview Questions
Anticipate questions related to your organisational skills and ability to work under pressure. Practice your responses to questions like 'How do you manage last-minute changes?' or 'Can you give an example of how you prioritised tasks in a busy environment?' This preparation will help you articulate your thoughts clearly during the interview.
✨Bring Your A-Game with Documentation
Ensure your CV is up to date and meets the requirements outlined in the job description. Highlight your five-year work history with clear dates and explanations for any gaps. Also, bring any relevant certifications or documents that showcase your skills, as this will reinforce your suitability for the position.
