Remote HR Generalist in Blackburn

Location: Coventry (Hybrid 2 days after probation)

Salary: £29,000–£31,000

Join an Award-Winning Business That Puts People First. We’re a leading national commercial cleaning and associated services provider — and proud winners of the European Cleaning & Hygiene Awards 2025: Best Company to Work For.

The Opportunity:

The HR Generalist will support the HR Director, Head of HR and other HR members in all HR’s practices and objectives that will provide an employee-oriented high-performance culture within the business. You will be required to perform in all HR functions, including ER, TUPE and Restructure process, HR Admin management, Talent and Performance Management, and rapidly learn to overcome challenges. Reporting directly to the Head of HR and working closely with colleagues to ensure all HR duties are undertaken in accordance with employment law, company policy and ensuring any risk to the business is minimised.

What You’ll Be Doing:

• Support, develop and implement all HR related processes and strategies aligned to the business objectives, including clause ER case management.
• Support and coach the management team on all people leadership matters, including business change and transformation.
• Form strong relationships with the management team to challenge and coach in a high-performance environment.
• Partner the management team to project manage organisational and procedural changes within the business area.
• Be responsible for all HR management and development (including ER/Case Management, TUPE/Restructuring procedures, recruitment and selection practices, discipline, grievance, mentoring, absence management, contracts, training and development, talent management, succession planning, driving performance appraisals and any other HR related issues).
• Monitor, manage and measure and report on HR issues, opportunities and development plans and achievements within agreed formats and timescales, including clause ER case management for the assigned areas.
• Continuously liaise with Managers to understand their HR requirements, reduce ER cases across all categories, and ensure they are fully informed of the HR objectives to drive the organisation forward.
• Keep up to date with HR legislation and provide relevant training as when required, as well as per agreed schedule.
• Update the company server with timely, relevant forms, policies and procedures to ensure accessibility for employees at all times.
• Facilitate as a mediator when required to try and resolve employee grievances.

Admin Related:

• End to end TUPE management and related documents preparation (TUPE in /TUPE out).
• Support the Recruitment Department with the entire onboarding process including but not limited to, creating and/or managing: Internal ads, offer letter & employment contracts, and arranging induction/onboarding experience.
• Carry out Right to Work checks for current employees whose right to work are due to expire and right to work checks for all new hires.
• Maintain records of personnel-related data (payroll, personal information, leaves) in both paper and the database and ensure all employment requirements are met.
• Liaise with other departments or functions (payroll, IT, SHEQ etc) when required.
• Support the Payroll Department by providing the relevant documentation/information in a timely manner.
• Carry out the DBS checks for all current employees.
• Carry out the applications for passes for the Virgin Contract.
• Ensure that the Probation Procedure is being adhered to and all parties involved are following it.
• Carry out reference checks for new employees.
• Manage the HR inbox in a timely and professional manner.
• Produce and submit reports on general HR activity on a monthly basis.
• Assist in ad-hoc HR projects.
• Ready to perform any ad-hoc HR management related duties instructed by the Head of HR or HR Director.

Recruitment duties:

• Manage recruitment needs for the company such as in-house advertisement for senior positions.
• Creating and continually improving offer letters and contracts of employment, whilst managing the timely distribution of such documents.

Training duties:

• Manage a training plan that details required training that is delivered within the agreed/specific timescales and ensure outcomes are appropriately measured and reported on.
• Liaise with other managers to understand all necessary aspects of their learning and development needs, and to ensure they are fully informed of corporate learning and development objectives.
• Develop and deliver training and communications materials to support learning and development needs.
• Ensure training activities meet and integrate with company strategies and policies.
• Write and deliver training lessons to continue personal development of Line Managers throughout the company.
• Manage the organisation and delivery of company induction sessions, including writing and delivering the presentations.
• Maintain the currency of the Training Matrix and share the information company-wide.

Officer Responsibilities:

• Assist and advise Company managers/directors on HR policy, practice, procedure and issues.
• Represent the company in a positive, professional manner at all times.

What We’re Looking For:

• Prioritisation and time management.
• Proven track record as a HR generalist, in an HR environment Officer/Adviser/Generalist role.
• Interpersonal relationships, discretion and confidentiality.
• Knowledge of employment law, ER processes, Right to Work and DBS checks, TUPE law and ER practices.
• Experience of report writing utilising Excel, Word and PowerPoint.
• Ability to communicate at all levels.
• Problem solving skills.
• Ability to innovate to create and implement continuous improvement initiatives.
• Experience of designing and writing HR policies, procedures, offers and contracts of employment.
• Adaptability and flexibility – willing to work on a variety of projects and perform in multiple roles.

Other Requirements:

• Flexibility to work at multiple locations with national travel involved (up to 2-4 nights per month away from home may be expected on occasion to meet business requirements).
• Excellent IT and Microsoft skills.

The Package:

£29,000–£31,000 basic salary. Performance bonus. 35 days holiday (including bank holidays).