Technical Support Engineer - French Fluency

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations dependent on physical operations to harness Internet of Things (IoT) data, develop actionable insights, and improve their operations. At Samsara, we help improve the safety, efficiency, and sustainability of the physical operations that power our global economy, representing more than 40% of global GDP—including agriculture, construction, field services, transportation, and manufacturing. We are excited to digitally transform these industries at scale.

About the role

Samsara is looking for an experienced Technical Support Engineer to provide world‑class hardware and software support experience to our customers. You will be part of our Tier 2 support team within the Global Technical Support organization. Your responsibilities include resolving complex customer problems, improving support across all teams, and collaborating with support engineers in multiple locations to serve customers and troubleshoot complex issues. The ideal candidate has a strong technical background with experience in a technical support role, proven customer‑facing skills, and strong communication skills. You will manage tickets, build knowledge‑base articles, and give product feedback to Engineering and PM teams.

This is a remote position open to candidates with the right to work in the UK.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real‑world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development and countless opportunities to experiment and master your craft in a hyper‑growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together, and support each other. You will be surrounded by a high‑caliber team that will encourage you to do your best.

In this role, you will:

• Product Expertise: Become an expert on Samsara’s product portfolio of complete Internet of Things (IoT) solutions combining hardware, software, and cloud to bring real‑time visibility, analytics, and AI to operations across multiple industries.
• Technical Troubleshooting: Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity.
• Responsiveness & Resolution: Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals.
• Documentation: Partner with Enablement to author and maintain customer‑facing knowledge‑base articles to improve the self‑serviceability for our end users.
• Partnerships: Work closely to develop partnerships with our Engineering and Product teams in order to reproduce bugs and build testbeds as necessary.
• Feedback Loop: Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience.
• Team Player: Champion, role‑model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
• 3‑5 years of experience in support, engineering, or other technical roles.
• Being bilingual in English and French is a must.
• Strong familiarity with using CRMs like Zendesk or Salesforce.
• Technical know‑how – you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
• Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.
• Excellent written and verbal communication skills; you can speak both Engineer and Human.
• Strong bias for action, ability to dive deep, and insistence on the highest standards.
• Ability to work in a hyper‑growth environment with shifting priorities.
• Willingness to work holidays and weekends as needed to meet customer demands as part of a rotation.

An ideal candidate also has:

• Experience with industrial systems, electronics, tinkering with cars or IoT devices, or similar hands‑on work is a big plus.
• Experience with SaaS platforms, leveraging tools such as GraphQL or Databricks.
• Experience troubleshooting APIs.
• Additional languages such as German or Dutch are a big plus.

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.

Benefits:

Full‑time employees receive a competitive total compensation package, along with employee‑led remote and flexible working, health benefits, and much more. Take a look at our Benefits site to learn more.

Accommodations:

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities.

Flexible Working:

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in‑person and we also support remote work where it aligns with our operational requirements.

Fraudulent Employment Offers:

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process.