At a Glance
- Tasks: Lead installations and ensure smooth deployment of cutting-edge technology for customers.
- Company: Join Samsara, a pioneer in IoT solutions transforming global operations.
- Benefits: Competitive salary, travel opportunities, and a chance to shape your career.
- Other info: Dynamic team environment with opportunities for growth and collaboration.
- Why this job: Make a real impact on industries that power our world while solving exciting challenges.
- Qualifications: 5+ years in vehicle/hardware tech management and strong project management skills.
The predicted salary is between 50000 - 65000 £ per year.
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
About the role:
Samsara’s Installation Engineers are on the front lines of ensuring customers successfully deploy our hardware and technology at scale. In this role, you will oversee customer engagements with installation partners, provide onsite support for complex deployments, and proactively de-risk projects to deliver smooth, high-quality installations. You’ll work closely with customers, partners, and cross-functional teams to ensure every project drives adoption and long-term value. This role is ideal for someone with experience in project management, installation oversight, or field services who thrives in fast-paced, customer-facing environments. High level of travel is expected with potential overnight stays.
You should apply if:
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
- You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
- You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
In this role, you will:
- Define installation best practices for the EMEA organisation.
- Assist partners in building project-specific installation guides using Samsara best practices and deliver onsite training to installer technicians on project specific requirements.
- Coordinate with installation partners to ensure work is completed on time, on budget, and to Samsara’s quality standards in accordance with the Statement of Work (SOW).
- Identify risks early, propose mitigation strategies, and keep projects on track.
- Serve as a point of contact for escalations and troubleshooting during install phases.
- Provide onsite oversight for large or complex deployments, including building specifications, driving communication with installers, perform real-time troubleshooting, and complete onsite quality checks.
- Perform first of kind installations on complex customer projects, serving as the hands on technical expert.
- Capture lessons learned from each project to improve processes and drive continuous improvement with installation partners.
- Collaborate with internal teams (Customer Success, Implementation, and Product) to escalate, share feedback, and enhance the installation experience.
Minimum requirements for the role:
- 5+ years experience managing vehicle and/or hardware technology.
- Prior vehicle installation or fitter experience (e.g. experience installing emergency lighting, two-way mobile radios, GPS equipment, antennas or other electrical equipment).
- Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications, for on-road and off-road vehicles and industrial equipment.
- Confident in electronic & system integration and specification.
- Experience in field operations coordination, implementation, and technical deployment.
- Interest in AI with the view to create tooling to operate at scale.
- Strong attention to detail with the ability to manage multiple projects in parallel.
- Excellent communication and stakeholder management skills.
- Comfortable in a dynamic, fast-paced environment with cross-functional collaboration.
- Must have valid driver's license and be insurable.
An ideal candidate also has:
- Experience with tachographs.
- Can develop professional customer-facing documentation with diagrams and communicate effectively in ambiguous, fast-paced work environments.
- Has strong bias for standardisation & automation, the ability to think big, with insistence on high standards.
- Possesses strong problem-solving skills and a continuous improvement mindset.
- Has familiarity or hands-on experience with AI tools to drive operational efficiency.
Installation Manager in London employer: Samsara
Samsara is an exceptional employer that prioritises innovation and personal development, making it an ideal place for a Senior Product Manager to thrive. With a fully remote work environment, employees enjoy flexibility while being part of a collaborative culture that values their contributions and encourages continuous learning. The company offers competitive salaries and unique opportunities to make a meaningful impact in the fleet fuel and energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Installation Manager in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Samsara and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Samsara!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Samsara keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Installation Manager in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Samsara:This is your chance to really connect with the team at Samsara. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Samsara
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Samsara.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Samsara that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Samsara. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
