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For Companies At a Glance
- Tasks: Support top customers in optimising their operations with our innovative IoT platform.
- Company: Join Samsara, a leader in Connected Operations™ Cloud transforming global industries.
- Benefits: Remote work, competitive salary, and opportunities for career growth.
- Why this job: Make a real impact on industries that power our world while building lasting relationships.
- Qualifications: 4+ years in Customer Success and strong relationship-building skills required.
- Other info: Dynamic role with travel opportunities across Europe and a chance to shape your career.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
Our Enterprise Customer Success Managers pick up where our Implementation team leaves off, working closely with our top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long‑term partner. Your role will be cross‑functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper‑growth company from within. This role is a remote position open to candidates residing in or near Paris. Relocation assistance will not be provided for this role. Will require travel to customer sites in Germany, The Netherlands and the United Kingdom, for up to 20% of the time, which may include overnight stays.
You should apply if:
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether a customer achieves their sustainability goals, or whether power gets restored quickly after an incident.
- You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
- You are a natural relationship builder: Whether the relationship is with our customers or with cross‑functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
In this role, you will:
- Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
- Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value.
- Orchestrate executive business reviews with our customers’ decision‑makers and our executive leadership where we look back at past successes and align on upcoming goals.
- Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products.
- Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long‑haul transportation, school buses, and many more.
- Serve as a mentor to the wider Customer Success and Support teams.
Minimum requirements for the role:
- 4+ years of experience in a senior Customer Success.
Enterprise Customer Success Manager - French Fluency in London employer: Samsara
Contact Detail:
Samsara Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager - French Fluency in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Samsara on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding Samsara's products inside out. Dive into their IoT platform and think about how you can help customers achieve their goals. Show us that you’re not just a candidate, but a potential partner in success!
✨Tip Number 3
Practice your problem-solving skills! Think of real-world scenarios where you’ve helped clients overcome challenges. We want to see how you can apply your experience to help our customers thrive with Samsara.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Samsara team!
We think you need these skills to ace Enterprise Customer Success Manager - French Fluency in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Enterprise Customer Success Manager role. Highlight your experience in customer success and any relevant skills that align with our mission at Samsara. We want to see how you can make an impact!
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've tackled challenges in previous roles. We love candidates who thrive on solving problems, so let us know how you've helped customers achieve their goals!
Highlight Relationship Building: Since this role involves a lot of collaboration, emphasise your ability to build strong relationships. Whether it's with customers or cross-functional teams, we want to see how you connect and communicate effectively.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Samsara
✨Know Your Stuff
Before the interview, dive deep into Samsara's products and services. Understand how their IoT platform works and be ready to discuss how it can benefit various industries. This will show your genuine interest and help you connect your experience with their needs.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past roles where you've successfully solved customer challenges. Highlight your strategic thinking and how you’ve partnered with clients to achieve their goals. This is crucial for a Customer Success Manager role!
✨Build Relationships
Since this role involves constant communication with customers and cross-functional teams, be ready to discuss how you build and maintain relationships. Share specific instances where your relationship-building skills led to successful outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions about Samsara’s future plans, team dynamics, and customer success strategies. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your career aspirations.
