At a Glance
- Tasks: Manage customer deployments and ensure they achieve quick value from Samsara's technology.
- Company: Join a pioneering tech company transforming physical operations globally.
- Benefits: Competitive pay, flexible remote work, professional development stipend, and comprehensive health plans.
- Other info: Dynamic team culture focused on collaboration and innovation.
- Why this job: Make a real impact on industries that power our economy while growing your career.
- Qualifications: 2+ years in implementation or project management, fluent in English and German.
The predicted salary is between 63000 - 77000 £ per year.
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.
About the role:
Our Implementation Consultants start the customers journey after signature working with our top customers. They own the customer relationship and are responsible for a successful deployment of Samsara’s solution. You understand the value they are trying to achieve and work with them to define and deliver a project plan to achieve this.
Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within. Will require travel to customer sites for up to 30% of the time, which may include overnight stays.
You should apply if:
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
- You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
- You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
In this role, you will:
- Be the Samsara advisor, managing the deployment of Samsara technology to customers, enabling customers to achieve quick time to value in their investment.
- Lead solution workshops to develop L1 processes for business process.
- Guide customers through change management processes including policy, comms and training.
- Run training sessions, demonstrate Samsara’s technology, and work through obstacles with executives and day-to-day users of the system across numerous use cases.
- Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
Minimum requirements for the role:
- 2+ years of experience in an implementation consultant, project manager, or onboarding role. Enterprise SaaS and hardware experience preferred.
- Strong project management skills with ability to follow methodologies.
- 2+ years experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving & project management skills.
- Excellent consultative skills with experience in end-to-end system implementations.
- Experience managing >20 implementations/projects at a time.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering senior management, day-to-day users of our software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Fluency in English and German (spoken and written) is a mandatory requirement for this position.
An ideal candidate also has:
- Strong bias for action, the ability to think big, with insistence on high standards.
- Change management delivery experience.
- Experience using AI or automation into CS workflows to drive measurable productivity improvements.
Total Rewards
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements.
Belonging at Samsara
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities.
Implementation Consultant - German Fluency employer: Samsara
Samsara is an exceptional employer that prioritises innovation and personal development, making it an ideal place for a Senior Product Manager to thrive. With a fully remote work environment, employees enjoy flexibility while being part of a collaborative culture that values their contributions and encourages continuous learning. The company offers competitive salaries and unique opportunities to make a meaningful impact in the fleet fuel and energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Consultant - German Fluency
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Samsara. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Samsara before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Implementation Consultant - German Fluency
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Samsara:Your cover letter is your chance to shine! Tell us why you want to work at Samsara specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Samsara!
How to prepare for a job interview at Samsara
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
