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For Companies At a Glance
- Tasks: Help top customers optimise their operations using our innovative IoT platform.
- Company: Join Samsara, a leader in Connected Operations™ Cloud technology.
- Benefits: Remote work, competitive salary, and opportunities for career growth.
- Why this job: Make a real impact on industries that power our global economy.
- Qualifications: 4+ years in Customer Success and strong problem-solving skills.
- Other info: Dynamic role with travel opportunities across Europe.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Who We Are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing – and we are excited to help digitally transform their operations at scale.
About the Role
Our Enterprise Customer Success Managers pick up where our Implementation team leaves off, working closely with our top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner. Your role will be cross‑functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper‑growth company from within.
This role is a remote position open to candidates residing in or near Paris. Relocation assistance will not be provided for this role. Will require travel to customer sites in Germany, The Netherlands and the United Kingdom, for up to 20% of the time, which may include overnight stays.
You should apply if:
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether a customer achieves their sustainability goals, or whether power gets restored quickly after an incident.
- You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
- You are a natural relationship builder: Whether the relationship is with our customers or with cross‑functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
In this role, you will:
- Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
- Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value.
- Orchestrate executive business reviews with our customers’ decision‑makers and our executive leadership where we look back at past successes and align on upcoming goals.
- Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products.
- Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types – field services, utilities, long‑haul transportation, school buses, and many more.
- Serve as a mentor to the wider Customer Success and Support teams.
Minimum requirements for the role
4+ years of experience in a senior Customer Success.
Enterprise Implementation Consultant in Harrow on the Hill employer: Samsara
Contact Detail:
Samsara Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Implementation Consultant in Harrow on the Hill
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with their needs. Keep it concise and focus on how you can help them achieve their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Enterprise Implementation Consultant in Harrow on the Hill
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping industries improve their operations and how you can contribute to our mission at Samsara.
Tailor Your Experience: Make sure to highlight your relevant experience in customer success and problem-solving. We love seeing how your past roles have prepared you for this position, so don’t hold back on those specific examples that showcase your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of what you bring to the table. Avoid jargon unless it’s necessary!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Samsara
✨Know the Company Inside Out
Before your interview, dive deep into Samsara's mission and values. Understand how their Connected Operations™ Cloud works and the industries they serve. This knowledge will help you connect your experience to their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Problem-Solving Skills
Prepare specific examples from your past roles where you've tackled complex challenges. Highlight how you approached these problems, the solutions you implemented, and the positive outcomes. This will demonstrate your ability to thrive in a dynamic environment and your readiness to help customers succeed.
✨Build Rapport with Interviewers
Since this role involves relationship building, practice establishing rapport during your interview. Be personable, ask questions about their experiences at Samsara, and share your own relevant stories. This will not only make you memorable but also showcase your natural relationship-building skills.
✨Understand the Role's Cross-Functional Nature
Familiarise yourself with how the Enterprise Implementation Consultant role interacts with Sales, Support, and Product teams. Be ready to discuss how you can collaborate effectively across departments to drive customer success. This shows that you’re not just focused on your role but are also a team player.
