At a Glance
- Tasks: Help customers adopt our platform and drive measurable value across 100+ accounts.
- Company: Join Samsara, a pioneering tech company transforming physical operations globally.
- Benefits: Enjoy competitive salary, growth opportunities, and a supportive team culture.
- Other info: Be part of a collaborative team that celebrates success and supports each other.
- Why this job: Make a real-world impact while working with cutting-edge technology in a dynamic environment.
- Qualifications: Fluent in German with 2+ years in customer-facing roles; strong problem-solving skills required.
The predicted salary is between 45000 - 55000 £ per year.
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.
About the role:
You help customers adopt the platform, realise measurable value, and renew and expand with confidence. You manage 100+ named accounts, using AI tooling to extend your reach and focus your time where it counts. Your understanding of the value customers get earns you the right to lead the ROI conversation, negotiate terms and close renewals that work for both sides, minimising financial attrition. You work with Sales, Support, Deal Desk, Operations and Product.
You should apply if:
- You want to impact the industries that run our world.
- You have an innate curiosity about how businesses work.
- You thrive the most when solving problems.
- You are a natural relationship builder.
- You are the architect of your own career.
- You want to be with the best.
In this role, you will:
- Deeply understand the Samsara platform's capabilities and explain them to businesses of all types.
- Manage a portfolio of 100+ named accounts, using AI tooling to accelerate your engagement.
- Lead the ROI and value conversation into the renewal, negotiate favorable terms, and close renewals.
- Demonstrate a willingness to understand and explain technical issues to a non-technical audience.
- Conduct workshops with customers to understand their current operations.
- Work cross-functionally with Sales, Support, Deal Desk, Operations and Product.
- Champion, role model, and embed Samsara's cultural principles.
Minimum requirements for the role:
- Business fluency in German (spoken and written).
- 2+ years in a customer-facing, quota-carrying role.
- A record of consistent quota over-achievement.
- Strong problem-solving, communication and presentation skills.
- Familiarity with Salesforce, Gainsight, Gong or similar GTM tools.
- A bachelor's degree from a 4-year institution, or equivalent practical experience.
An ideal candidate also has:
- A strong bias towards action, big-picture thinking and high standards.
- An AI-first approach.
- Technical depth across a suite of products.
- Industry Knowledge: Experience with routing, navigation, commercial trucking fleets, and logistics.
Customer Success Account Manager, Mid-Market - German employer: Samsara
Samsara is an exceptional employer, offering a dynamic work culture in the heart of London that fosters innovation and collaboration. Employees benefit from comprehensive growth opportunities, competitive compensation, and a commitment to work-life balance, making it an ideal place for those seeking meaningful and rewarding careers in the legal field.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Account Manager, Mid-Market - German
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Samsara. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Samsara before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Account Manager, Mid-Market - German
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Samsara:Your cover letter is your chance to shine! Tell us why you want to work at Samsara specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Samsara!
How to prepare for a job interview at Samsara
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
