At a Glance
- Tasks: Drive customer renewals and ensure success for our Digital Mid-Market segment.
- Company: Join Samsara, a pioneering tech company transforming physical operations globally.
- Benefits: Competitive salary, growth opportunities, and a supportive team culture.
- Other info: Dynamic, fast-paced environment with a focus on teamwork and customer success.
- Why this job: Make a real-world impact while working with top industry professionals.
- Qualifications: Fluent in German, 2+ years sales experience, and strong communication skills.
The predicted salary is between 63000 - 77000 £ per year.
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
About the role:
Renewals are the core of a SaaS company's revenue. You own renewal targets for Samsara's Digital Mid-Market segment: setting customers up for success while maximising financial results. On every deal that means minimising attrition, locking in the best terms, spotting growth opportunities, feeding insights back to the business and closing 36-month renewals.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
- You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
- You enjoy working at high velocity: You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before.
- You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.
In this role, you will:
- Own 60+ renewals per quarter from end-to-end and exceed sales targets.
- Follow a structured scenario-based forecasting methodology.
- Engage with customers to identify and mitigate renewal risk and drive platform adoption at scale.
- Work cross-functionally with sales teams to solve problems and ensure a successful, smooth renewal.
- Contribute to an exceptional team environment that motivates the team to perform at its best.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Minimum requirements for the role:
- Business fluency in German (spoken and written).
- 2+ years of full-cycle closing sales experience, ideally with mid-sized businesses in a high-transaction environment.
- A record of consistent quota over-achievement.
- Comfort in a fast-changing, high-growth environment.
- Empathy for customers and teammates, and strong organisation.
- Strong communication and presentation skills.
- Familiarity with Salesforce.
Customer Success Account Manager, Digital - German employer: Samsara
Samsara is an exceptional employer, offering a dynamic work culture in the heart of London that fosters innovation and collaboration. Employees benefit from comprehensive growth opportunities, competitive compensation, and a commitment to work-life balance, making it an ideal place for those seeking meaningful and rewarding careers in the legal field.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Account Manager, Digital - German
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Samsara. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Samsara before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Account Manager, Digital - German
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Samsara:Your cover letter is your chance to shine! Tell us why you want to work at Samsara specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Samsara!
How to prepare for a job interview at Samsara
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
