Atlassian Admin

Overview

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we help improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries include agriculture, construction, field services, transportation, and manufacturing, and we are excited to help digitally transform their operations at scale.

About the role:

In Samsara’s IT team, we work to deliver awesome systems, support, and experiences that enable our teams to be as impactful as possible. As a member of the IT Services team, you’ll be responsible for owning the technology and processes that enable our people to do their best work. In this role, you will be required to work Pacific Timezone, between 8:30AM to 5:30PM PT. This is a remote position open to candidates residing in Canada only. Relocation assistance will not be provided for this role.

In this role, you will:

• Administer, manage, and enhance JIRA and Confluence instances, including setup, configuration, and maintenance.
• Develop and manage complex JIRA workflows, fields, dashboards, and reports to meet business requirements.
• Collaborate with cross-functional teams to design and implement solutions that improve operational efficiency.
• Own our JIRA scale strategy and drive initiatives there.
• Provide training and support to JIRA and Confluence users, ensuring best practices in bug tracking, issue tracking, and project management.
• Integrate JIRA projects with other tools and software to create a seamless workflow.
• Maintain system security, stability, and access controls.
• Perform upgrades, migrations, and plugin installations, managing them from start to finish.
• Analyze and improve performance metrics to ensure scalability and effectiveness.
• Document configurations, procedures, and troubleshooting guidelines.
• Seek opportunities to improve how we work with an eye on continuous improvement and process optimization.
• Drive core operations that keep the company secure and productive.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• A college degree in a technical program (Computer Science, Information Systems, or other STEM field).
• 5+ years experience working as an Atlassian Admin.
• Strong spoken and written language skills.
• A passion for learning and doing new things in a fast-paced environment.
• An affinity for working with all things electronic.

An ideal candidate also has:

• Knowledge of Apple products (Macbooks, iPhones, etc).
• Project management experience.
• Process analysis experience.
• Software programming or scripting ability.

Salary and total rewards:

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.

Annual Base Salary: $88,825 — $104,500 CAD

Total Rewards:

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working:

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely.

Belonging at Samsara:

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations:

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity:

We use To fu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates.

Fraudulent Employment Offers:

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co.