At a Glance
- Tasks: Join a dynamic team to support customers with cutting-edge IoT technology.
- Company: Samsara is a leader in Connected Operations, transforming industries with innovative solutions.
- Benefits: Enjoy remote work flexibility, competitive pay, health benefits, and a charity fund.
- Why this job: Make a real-world impact while learning about diverse industries and building genuine customer relationships.
- Qualifications: BS in Engineering or related field; 1+ years in customer support preferred; tech-savvy and curious.
- Other info: Inclusive workplace committed to equal opportunity for all applicants.
The predicted salary is between 28800 - 43200 £ per year.
Improve the safety, efficiency, and sustainability of the operations that power the global economy.
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
As an Associate Sales Engineer (ASE) at Samsara, you’d be part of a diverse group of technically-minded folks working together to bring our unique connected operations technology to customers. Our daily customer engagements include conversations around logistics/supply chain management, fleet maintenance strategies, global asset management, machine control systems/diagnostics, system integration, and regulatory compliance. This means a successful SE at Samsara will develop a thorough understanding of IoT hardware and sensors, hands-on installation/deployment scenarios, carrier networks, cloud infrastructure, and third-party system integrations (via our open API) to ensure the proper technical solution is presented to our customers.
This is a remote position open to candidates residing in the UK.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
- You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
- You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customer\’s value earned trust and human relationships built over time.
- You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before.
- You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.
In this role, you will:
- Become an expert on Samsara products: where the rubber of cutting-edge tech (IoT, AI, computer vision) meets the road of driving digital transformation for physical operations.
- Demonstrate quick and efficient discovery to understand customer needs and answer any tech questions with the goal of doing so on a single call.
- Be highly available for standard demo/account coverage and temporary technical expertise across the entire Samsara Sales Team.
- Understand how our devices are installed (enough to explain to a prospect over the phone).
- Educate customers on technical aspects of APIs, and be able to deploy scripts leveraging the Samsara API to a testing environment on demand.
- Be an advocate for your AE\’s, prospects, and customers when it comes to internal tech conversations.
- Act as a liaison between Samsara’s product and sales teams, translating technical feedback and enrolling the right customers in our beta programs.
- Champion, role model, and embed Samsara’s values and operating principles as we scale globally and across new offices.
Minimum requirements for this role:
- BS in Electrical Engineering, Computer Science, Mechanical Engineering, Industrial Engineering, or related discipline
- Preferred 1+ years experience working with customers in a pre-sales or support capacity
- Ability to explain complex technical concepts to non-technical audiences
- Basic understanding of electronics and electrical systems
- Well-versed in one of the following: cloud software, networking, automation and control systems
- Experience tinkering with hardware gadgets, sensors, or vehicles is a plus
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at ourBenefits site to learn more.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here .
Samsara\’s Mission
Improve the safety, efficiency, and sustainability of the operations that power the global economy.
Fast Company Best Workplace for Innovators
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Associate Sales Engineer - UKI employer: Samsara
Contact Detail:
Samsara Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Sales Engineer - UKI
✨Tip Number 1
Familiarise yourself with IoT technology and its applications in various industries. Understanding how Samsara's products can improve operations in sectors like transportation and agriculture will help you engage more effectively with potential customers.
✨Tip Number 2
Network with professionals in the field of sales engineering and IoT. Attend industry events or webinars to connect with others who work in similar roles, as they can provide insights and tips that may give you an edge during the interview process.
✨Tip Number 3
Practice explaining complex technical concepts in simple terms. Since you'll be dealing with non-technical audiences, honing your ability to communicate effectively will demonstrate your suitability for the role and your understanding of customer needs.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've tackled technical challenges in the past. This will highlight your ability to think critically and adapt, which is essential for a role that involves liaising between technical and sales teams.
We think you need these skills to ace Associate Sales Engineer - UKI
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Associate Sales Engineer position at Samsara. Tailor your application to highlight how your skills and experiences align with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in pre-sales or customer support roles, especially if it involved technical products. Mention specific projects or achievements that demonstrate your ability to explain complex concepts to non-technical audiences.
Showcase Technical Knowledge: Since the role requires a basic understanding of electronics, cloud software, and IoT, include any relevant coursework, certifications, or personal projects that showcase your technical skills. This will help you stand out as a candidate who is ready to engage with Samsara's technology.
Personalise Your Application: Make your application unique by addressing why you want to work at Samsara specifically. Mention their mission to improve safety and sustainability, and how you resonate with their values. This personal touch can make a significant difference in your application.
How to prepare for a job interview at Samsara
✨Understand the Product Inside Out
Before your interview, make sure you have a solid grasp of Samsara's products and how they integrate with IoT technology. Familiarise yourself with their features, benefits, and the specific industries they serve. This knowledge will help you answer technical questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Curiosity
During the interview, express your curiosity about how different businesses operate. Share examples of how you've learned about various industries in the past. This will highlight your eagerness to understand customer needs and tailor solutions effectively.
✨Build Rapport with Interviewers
Since building genuine relationships is key at Samsara, focus on establishing a connection with your interviewers. Be personable, listen actively, and engage in meaningful conversations. This will showcase your ability to foster trust and rapport with customers.
✨Prepare for Technical Questions
Expect to be asked about technical concepts related to IoT, cloud software, and system integrations. Brush up on your understanding of these areas and be ready to explain complex ideas in simple terms. This will demonstrate your ability to communicate effectively with both technical and non-technical audiences.