At a Glance
- Tasks: Lead a passionate team to create unforgettable guest experiences in a vibrant hospitality setting.
- Company: Join a Michelin Guide-listed brasserie with a family-like culture.
- Benefits: Enjoy exclusive discounts, free meals, and opportunities for growth and development.
- Other info: Diversity and inclusion are celebrated; everyone is welcome here.
- Why this job: Be part of a close-knit team that values leadership and fun in hospitality.
- Qualifications: Experience in hospitality management and a passion for great service.
The predicted salary is between 24750 - 30250 £ per year.
We're looking for experienced hospitality managers who love the industry, lead from the front and take real pride in creating great experiences for both guests and their teams. If you're a natural leader who cares about people, standards and making every service better, we'd love to hear from you.
Benefits:
- Friends & Family Perks – Enjoy exclusive discounts across all our venues
- Grow with Us – opportunities for progression and development
- Great Food for You – Free meals provided when you're on shift
- Share the Opportunity – Earn bonuses through our generous referral programme
- Here for You – Confidential support through our Employee Assistance Programme
- Incredible Discounts - Access to discounts for restaurants, retail, gyms and travel
- Team Festivities – We have two big celebrations every year to recognise and reward your hard work
- Cycle to Work Scheme - Save on bikes and accessories while spreading the cost
- Insider’s Pour – Wines and spirits available for team members at trade price
- Private Healthcare – Access to BUPA health cover after 2 years of service
- Challenge Accepted – Performance and Competition Awards and Bonus
- Anniversary Meal – Celebrate your work anniversary with a complimentary lunch or dinner for two people, every year!
- Loyalty Rewards – Earn extra holiday for every year after your third year
Pay:
- Pay consists of house salary + an average of tronc
- Excess Tronc is distributed based on a points system
About us: We're Sam Harrison and Fanny Stocker — we founded Sam's Riverside in Hammersmith and Sam's Waterside in Brentford, two Michelin Guide-listed brasseries in West London that we're deeply proud of. Sam is on the floor most days, working alongside our team — because we both believe in leading from the front. The people who work with us aren't just employees; they're part of our family. We're a small, close-knit group and we're honest about that — we only work with the right people, and when we find them, we invest in them properly. We're passionate about this industry and everything it can offer. We believe that amazing hospitality should always be a joy — for our guests and for the people delivering it. If you share that belief, and want to be part of a team that takes its craft seriously while having fun doing it, we'd love to hear from you.
You:
- Believe great hospitality starts with great leadership
- Lead from the front and set the standard for those around you
- Are warm, confident and calm under pressure
- Know how to motivate, develop and get the best from your team
- Take ownership and find solutions rather than waiting to be asked
- Have high standards and the attention to detail to maintain them
- Understand the commercial side of hospitality as well as the guest experience
- Communicate clearly, honestly and respectfully
- Are a team player who supports your colleagues and the wider business
- Love hospitality and want to keep learning, developing and progressing
- Have the Right to Work in the UK
- Have credible, positive references from former employers
Come and work with us. Learn with us. Grow with us. At Sam’s, we celebrate diversity and champion inclusion. Everyone is welcome, respected, and valued - just as they are. We’re proud to be an inclusive employer and welcome applications from people of all backgrounds and identities. If this sounds like the place for you, we'd love to hear from you.
Reception Manager in London employer: Sam's, Genuine Restaurants Group
At Sam's Riverside, we pride ourselves on fostering a warm and inclusive work culture where every team member is valued. Located in vibrant West London, we offer comprehensive training from day one, delicious staff meals with every shift, and a generous 50% discount across all our venues, ensuring that our employees feel appreciated and supported. With clear pathways for career progression, we are committed to helping you grow within our family-oriented environment, making us an excellent employer for those passionate about hospitality.
Contact Details:
Sam's, Genuine Restaurants Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sam's, Genuine Restaurants Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sam's, Genuine Restaurants Group
Don't be shy about reaching out to Sam's, Genuine Restaurants Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sam's, Genuine Restaurants Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sam's, Genuine Restaurants Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
