At a Glance
- Tasks: Drive customer success and adoption of innovative SAM4 technology in the UK.
- Company: Join a dynamic tech leader in Condition-Based Maintenance.
- Benefits: Competitive salary, hybrid work, and fun company events.
- Other info: Vibrant culture with opportunities for growth and development.
- Why this job: Make a real impact on sustainability and operational efficiency.
- Qualifications: 3-5 years in industrial maintenance or digital transformation.
The predicted salary is between 36000 - 60000 € per year.
Do you want to be part of a young, dynamic and innovative technology company and help us expand our engineering services to our industrial customers in the UK by driving customer value delivery and orchestrating adoption of our technology at scale? Please continue reading!
About Samotics
Samotics is an innovative leader in the field of Condition-Based Maintenance, headquartered in Leiden, Netherlands, since its inception in 2015. Our groundbreaking SAM4 technology positions us at the forefront of the industry, revolutionising the maintenance of electric motors and driven equipment, such as pumps, conveyors, and fans.
At the core of SAM4 is our advanced use of electrical signature analysis combined with artificial intelligence. This powerful blend enables us to deliver critical insights and alerts to the maintenance, operations, and energy teams of industrial companies. Our goal is to empower these teams to preempt asset failure, eliminate costly unplanned downtime, enhance performance, and minimise energy consumption of essential assets. This focus on energy efficiency is a cornerstone of our commitment to sustainability, helping companies achieve their environmental goals alongside operational excellence.
A testament to our versatility and impact, Samotics' products and services are effectively deployed across a diverse range of industries, including Water and Waste Water utilities, Energy, Chemicals, Pharma, and Metals & Mining. This wide-ranging applicability underscores our technology's flexibility and the universal value it provides in enhancing operational efficiency, sustainability, and reliability across sectors.
Our team is youthful, driven, and takes immense pride in the impact our product and services have on our customers. At Samotics, we are committed to a proactive approach—choosing to Act rather than React, in alignment with our company ethos.
With a growing client base within the UK, we are dedicated to expanding our local presence to offer unparalleled service levels. As a local Customer Success Manager, you’ll guide our customers through the customer value journey end-to-end, ensuring our largest and most strategic customers adopt SAM4 effectively, and embed insights into day-to-day operations for lasting impact. Join us in our journey to set new standards in industrial maintenance and to make a lasting positive impact on businesses worldwide.
About the team
As a Customer Implementation Manager, you’ll join our wider UK organisation, serving as the primary orchestrator of value delivery and adoption for strategic accounts across multiple sectors. Your role is crucial in enabling customers to maximise the value from our SAM4 condition-based maintenance system.
Ideal candidates will be already based within the South of the United Kingdom and have experience within UK utilities, manufacturing or wider industry. This role will be geographically set covering the South regions of the United Kingdom primarily, and travel will be required to co-locate with our client base.
Your key responsibilities will include:
- Ensuring customers realise measurable value from SAM4 by driving adoption of the technology and setting them up for success.
- Facilitating a strong working relationship between our clients and our internal specialists.
- Helping the project leads at our customers set up the right processes, roles and responsibilities to integrate SAM4 notifications into their daily operations.
- Building strong executive and operational relationships, ensuring structured alignment across stakeholders, and prioritising your time for activities that accelerate value delivery and long-term expansion.
Your challenge:
- To work with our Leiden based teams to drive best in class service for our clients, representing our “Act instead of react” ethos.
- Regularly co-locate with our clients in the South of the UK to support them in their implementation and embedment of SAM4.
- To prioritise and manage your time across a portfolio of accounts.
- To take ownership of customer value delivery, driving adoption of SAM4 insights on asset health and energy optimisation.
- To orchestrate internal Samotics specialists’ support to ensure customers receive the right expertise when they need it.
- To proactively set up processes and governance structures with customers that help embed SAM4 into their daily operations.
- Understand the SAM4 technology and incident notifications and translate their impact into business outcomes for maintenance, operations, and leadership teams.
- Document and report on key lessons learned from customer interactions, including value realised, ROI evidence, and risks requiring escalation.
- Manage relationships with customers’ maintenance and operations teams as well as senior stakeholders driving strategic transformation.
- Represent the Samotics brand at all times.
- Follow all health and safety regulations set by our customers while being on site.
What you’ll bring:
- 3-5 years of experience in industrial maintenance, reliability, or operations and/or digital transformation in industry.
- Self-starting individual with the experience in managing a portfolio of different accounts or projects.
- Excellent stakeholder management and change management skills.
- Strong, convincing communicator and relationship-builder.
- Empathetic, proactive, and focused on delivering value.
- Based in the South of the UK with willingness to travel regionally to co-locate with clients on a frequent basis.
- UK driving license.
What We Offer:
- Make a positive environmental impact by reducing energy waste, preventing pollution and eliminating unplanned downtime.
- Vibrant and professional company culture based on freedom and responsibility.
- Competitive salary, holidays, and benefits package (pension scheme, parental leave...).
- Hybrid and onsite working opportunities.
- Company events: from pub quizzes to chess tournaments and wine tastings, there's always something fun happening at our company.
- Enrolment in our Stock Appreciation Rights (SAR) scheme, allowing you to benefit from a potential exit event.
Ready to Act instead of React? Help us make industry more reliable and sustainable—apply now to join our UK team! We believe that diversity and inclusion are essential to innovation. Even if you don’t meet every requirement, we encourage you to apply. People from all backgrounds and communities are welcome at Samotics.
Customer Success Manager - UK in London employer: Samotics
At Samotics, we pride ourselves on being a vibrant and innovative technology company that empowers our employees to make a meaningful impact in the field of Condition-Based Maintenance. Our dynamic work culture fosters freedom and responsibility, offering competitive salaries, a comprehensive benefits package, and opportunities for professional growth. With a focus on sustainability and a commitment to diversity and inclusion, we provide a unique environment where you can thrive while helping our clients achieve operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - UK in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss how your experience aligns with their needs. Use specific examples from your past roles to demonstrate your value and how you can help them drive customer success.
✨Tip Number 3
Research the company inside out! Understand Samotics' mission, values, and technology. This will not only help you tailor your conversations but also show that you're genuinely interested in being part of the team and contributing to their goals.
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking chats, send a quick thank-you note. It’s a simple way to keep yourself top of mind and show your enthusiasm for the role. Plus, it reflects the proactive approach we value at StudySmarter!
We think you need these skills to ace Customer Success Manager - UK in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in industrial maintenance and customer success. We want to see how your skills align with our mission at Samotics!
Showcase Your Communication Skills:As a Customer Success Manager, strong communication is key. Use your application to demonstrate how you've effectively built relationships and communicated value to clients in the past.
Highlight Relevant Experience:Don’t forget to mention any experience you have with digital transformation or managing multiple accounts. This will show us that you’re ready to hit the ground running in this role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Samotics
✨Know Your Stuff
Before the interview, make sure you understand Samotics' SAM4 technology and its applications in various industries. Familiarise yourself with how condition-based maintenance works and be ready to discuss how it can benefit potential clients.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your experience in customer success, stakeholder management, and driving technology adoption. Highlight any relevant projects where you’ve made a measurable impact, especially in industrial settings.
✨Emphasise Relationship Building
Since this role involves building strong relationships with clients, be prepared to discuss your approach to relationship management. Share stories that illustrate your ability to connect with stakeholders and facilitate collaboration between teams.
✨Align with Our Ethos
Samotics values a proactive approach—'Act instead of React'. Be ready to share how you've embodied this mindset in your previous roles. Discuss how you anticipate challenges and take initiative to drive value for customers before issues arise.
