At a Glance
- Tasks: Guide UK customers in adopting SAM4 technology for real-time insights and predictive maintenance.
- Company: Join Samotics, a leader in Condition-Based Maintenance with a vibrant culture.
- Benefits: Enjoy competitive salary, hybrid work options, and fun company events.
- Other info: Diversity and inclusion are key to our innovation; all backgrounds welcome!
- Why this job: Make a positive environmental impact while driving strategic transformation for clients.
- Qualifications: 3-5 years in industrial maintenance or digital transformation; strong communication skills required.
The predicted salary is between 36000 - 60000 € per year.
Location: Greater London, England, United Kingdom
Samotics is an innovative leader in Condition‑Based Maintenance, headquartered in Leiden, Netherlands. Our SAM4 technology uses electrical signature analysis and artificial intelligence to provide real‑time insights, alerts and predictive maintenance for industrial assets such as pumps, conveyors and fans. We serve a wide range of sectors including Water & Waste Water, Energy, Chemicals, Pharma and Metals & Mining, helping organisations reduce downtime, improve performance and lower energy consumption.
About the role
As a local Customer Success Manager you will guide our UK customers through the full value journey, ensuring adoption of SAM4 and embedding insights into daily operations. You will collaborate closely with our Leiden‑based teams and meet clients in the South of the UK to support implementation, governance and continuous value delivery.
Responsibilities
- Collaborate with the organization in Leiden to deliver best‑in‑class service, reflecting our “Act instead of react” ethos.
- Co‑locate regularly with clients across southern regions to support implementation and embedment of SAM4.
- Prioritize and manage your time across a portfolio of accounts.
- Own customer value delivery, driving adoption of SAM4 insights on asset health and energy optimisation.
- Orchestrate internal Samotics specialist support to meet customers’ needs.
- Proactively set up processes and governance structures for daily operations.
- Translate technical information from SAM4 into business outcomes for maintenance, operations and leadership.
- Document and report lessons learned, ROI evidence and escalation risks.
- Manage relationships with maintenance and operations teams, and senior stakeholders, driving strategic transformation.
- Represent the Samotics brand consistently.
- Adhere to all health and safety regulations when on site.
Qualifications
- 3–5 years experience in industrial maintenance, reliability, operations or digital transformation.
- Proven track record managing a portfolio of accounts or projects.
- Excellent stakeholder and change management skills.
- Strong, convincing communicator and relationship builder.
- Empathetic, proactive and focus‑on‑value mindset.
- Based in the South of the UK with willingness to travel regionally.
- UK driving licence.
Benefits
- Contribute to a positive environmental impact by reducing energy waste, preventing pollution and limiting unplanned downtime.
- Vibrant, professional culture built on freedom and responsibility.
- Competitive salary, holidays and benefits package (pension scheme, parental leave).
- Hybrid and onsite working options.
- Company events (pub quizzes, chess tournaments, wine tastings) for social engagement.
- Enrolment in our Stock Appreciation Rights (SAR) scheme.
We believe that diversity and inclusion are essential to innovation. If you meet the core requirements, we encourage you to apply – people from all backgrounds and communities are welcome at Samotics.
Customer Implementation Manager - UK in London employer: Samotics
At Samotics, we pride ourselves on being an exceptional employer, offering a vibrant and professional culture that fosters freedom and responsibility. As a Customer Implementation Manager in Greater London, you will not only contribute to meaningful environmental impacts but also enjoy a competitive salary, hybrid working options, and engaging company events that promote social connections. With a strong focus on employee growth and a commitment to diversity and inclusion, we provide the perfect environment for you to thrive and make a difference in the industrial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Implementation Manager - UK in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn to find folks who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products, like SAM4, and think about how your skills can help them achieve their goals. We want you to show that you’re not just a fit for the role, but also for the team!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in industrial maintenance and how it aligns with the Customer Implementation Manager role. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you’re genuinely interested in the position and helps keep you top of mind for the hiring team.
We think you need these skills to ace Customer Implementation Manager - UK in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Implementation Manager role. Highlight your experience in industrial maintenance and any relevant projects you've managed. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you a perfect fit. Don't forget to mention your understanding of our SAM4 technology and how you can help our customers succeed.
Showcase Your Communication Skills:As a Customer Implementation Manager, strong communication is key. In your application, demonstrate your ability to convey complex information clearly. We love seeing examples of how you've built relationships and managed stakeholders in the past!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Samotics
✨Know Your Stuff
Make sure you understand Samotics' SAM4 technology inside out. Familiarise yourself with how it works and its benefits for various sectors like Water & Waste Water, Energy, and Pharma. This will help you translate technical information into business outcomes during the interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in industrial maintenance or digital transformation. Highlight specific projects where you've managed a portfolio of accounts or driven change. Use examples that demonstrate your stakeholder management skills and how you've delivered value to clients.
✨Emphasise Communication Skills
As a Customer Implementation Manager, strong communication is key. Be ready to share examples of how you've built relationships with clients and internal teams. Show that you can convey complex ideas simply and effectively, which is crucial for driving adoption of SAM4 insights.
✨Be Proactive and Empathetic
Demonstrate your proactive mindset by discussing how you've set up processes or governance structures in past roles. Also, highlight your empathetic approach to understanding client needs and how you’ve ensured their success. This aligns perfectly with Samotics' ethos of 'Act instead of react'.
