At a Glance
- Tasks: Guide UK customers through the SAM4 implementation journey and ensure value delivery.
- Company: Innovative leader in Condition-Based Maintenance with a vibrant culture.
- Benefits: Competitive salary, hybrid work options, and engaging company events.
- Other info: Diversity and inclusion are key to our innovation; all backgrounds welcome.
- Why this job: Make a positive environmental impact while driving strategic transformation for clients.
- Qualifications: 3-5 years in industrial maintenance or digital transformation with strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Customer Implementation Manager - UK
Samotics is an innovative leader in Condition‑Based Maintenance, headquartered in Leiden, Netherlands.
Our SAM4 technology uses electrical signature analysis and artificial intelligence to provide real‑time insights, alerts and predictive maintenance for industrial assets such as pumps, conveyors and fans.
We serve a wide range of sectors including Water & Waste Water, Energy, Chemicals, Pharma and Metals & Mining, helping organisations reduce downtime, improve performance and lower energy consumption.
About the role
As a local
Customer Success Manager you will guide our UK customers through the full value journey, ensuring adoption of SAM4 and embedding insights into daily operations.
You will collaborate closely with our Leiden‑based teams and meet clients in the South of the UK to support implementation, governance and continuous value delivery.
Responsibilities
- Collaborate with the organization in Leiden to deliver best‑in‑class service, reflecting our “Act instead of react” ethos.
- Co‑locate regularly with clients across southern regions to support implementation and embedment of SAM4.
- Prioritize and manage your time across a portfolio of accounts.
- Own customer value delivery, driving adoption of SAM4 insights on asset health and energy optimisation.
- Orchestrate internal Samotics specialist support to meet customers’ needs.
- Proactively set up processes and governance structures for daily operations.
- Translate technical information from SAM4 into business outcomes for maintenance, operations and leadership.
- Document and report lessons learned, ROI evidence and escalation risks.
- Manage relationships with maintenance and operations teams, and senior stakeholders, driving strategic transformation.
- Represent the Samotics brand consistently.
- Adhere to all health and safety regulations when on site.
Qualifications
- 3–5 years experience in industrial maintenance, reliability, operations or digital transformation.
- Proven track record managing a portfolio of accounts or projects.
- Excellent stakeholder and change management skills.
- Strong, convincing communicator and relationship builder.
- Empathetic, proactive and focus‑on‑value mindset.
- Based in the South of the UK with willingness to travel regionally.
- UK driving licence.
Benefits
- Contribute to a positive environmental impact by reducing energy waste, preventing pollution and limiting unplanned downtime.
- Vibrant, professional culture built on freedom and responsibility.
- Competitive salary, holidays and benefits package (pension scheme, parental leave).
- Hybrid and onsite working options.
- Company events (pub quizzes, chess tournaments, wine tastings) for social engagement.
- Enrolment in our Stock Appreciation Rights (SAR) scheme.
We believe that diversity and inclusion are essential to innovation.
If you meet the core requirements, we encourage you to apply – people from all backgrounds and communities are welcome at Samotics.
Seniority level: Mid‑Senior level
Job function: Information Technology; Industries: Information Services and Energy Technology
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Customer Implementation Manager - UK employer: Samotics
Samotics is an exceptional employer, offering a vibrant and professional culture that prioritises freedom and responsibility. As a Customer Implementation Manager in Greater London, you will not only contribute to meaningful environmental impacts but also enjoy a competitive salary and benefits package, including hybrid working options and engaging company events. With a strong focus on employee growth and a commitment to diversity and inclusion, Samotics provides a rewarding environment for those looking to make a difference in the field of Condition-Based Maintenance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Implementation Manager - UK
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Samotics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Samotics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Implementation Manager - UK
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Samotics:Your cover letter is your chance to shine! Tell us why you want to work at Samotics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Samotics!
How to prepare for a job interview at Samotics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
