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For Companies At a Glance
- Tasks: Be the go-to person for customers, managing bookings and ensuring smooth service.
- Company: Join a respected automotive business known for its customer focus and team spirit.
- Benefits: Enjoy competitive pay, commission, free parking, and fun company away days.
- Why this job: This role offers a chance to shine in customer service while working in a dynamic environment.
- Qualifications: Experience as a Service Advisor is essential; strong communication and organisational skills are a must.
- Other info: Refer a friend and earn up to £250! Explore more roles on our website.
The predicted salary is between 24000 - 36000 £ per year.
Our client is a well-established and highly respected automotive business, currently seeking an experienced Service Advisor to join their dynamic and customer-focused team. As a Service Advisor, you will be the first point of contact for customers and will be responsible for delivering exceptional customer service, managing bookings, and liaising with both customers and technicians to ensure a seamless service experience.
What's in it for you?
- Join a reputable and customer-focused automotive business
- Work within a supportive team environment
- Competitive Salary plus Commission
- Workplace Pension
- Free Onsite Parking
- Company Away Days
Key Responsibilities:
- Act as the main point of contact between the workshop and the customer
- Schedule appointments and coordinate with technicians to ensure timely service delivery
- Provide accurate estimates and explain work required to customers clearly
- Manage service documentation and customer records
- Maintain high levels of customer satisfaction through proactive communication and problem-solving
- Upsell additional services when appropriate, ensuring the customer receives full value from their visit
About You:
- Previous experience as a Service Advisor in the automotive industry is essential
- Strong customer service and communication skills
- Excellent organisational and time-management abilities
- Confident working in a fast-paced environment and managing multiple tasks
- Strong IT skills with the ability to learn new systems quickly
- A passion for the motor trade and commitment to delivering high standards of service
How to Apply:
If this seems like the perfect next step in your career, submit your CV today or contact us for more details.
Service Advisor employer: Sammons Recruitment Ltd
Contact Detail:
Sammons Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the automotive business. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Prepare to discuss your previous experience as a Service Advisor in detail. Think of specific examples where you successfully managed customer relationships or resolved issues, as this will showcase your skills effectively.
✨Tip Number 3
Highlight your organisational and time-management skills by preparing scenarios where you juggled multiple tasks efficiently. This will show that you can thrive in a fast-paced environment, which is crucial for this role.
✨Tip Number 4
Demonstrate your passion for the motor trade during your interactions. Share any relevant experiences or interests that reflect your commitment to delivering high standards of service, as this aligns with the company's values.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Service Advisor in the automotive industry. Emphasise your customer service skills and any relevant achievements that demonstrate your ability to manage bookings and liaise effectively with customers and technicians.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the motor trade and your commitment to delivering high standards of service. Mention specific examples of how you've maintained customer satisfaction and handled multiple tasks in a fast-paced environment.
Highlight Relevant Skills: In your application, clearly outline your strong organisational and time-management abilities. Include any IT skills you possess, especially if you have experience with systems commonly used in the automotive industry.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Sammons Recruitment Ltd
✨Know the Company
Before your interview, take some time to research the automotive business. Understand their values, services, and what sets them apart from competitors. This knowledge will help you tailor your answers and show genuine interest in the role.
✨Demonstrate Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples from your past experience where you successfully handled customer queries or resolved issues. Highlight your communication skills and ability to maintain customer satisfaction.
✨Showcase Organisational Abilities
The role requires strong organisational skills. Be ready to discuss how you manage multiple tasks and prioritise effectively in a fast-paced environment. You might even want to share specific tools or methods you use to stay organised.
✨Prepare for Technical Questions
While you don’t need to be a mechanic, having a basic understanding of automotive terminology and processes can set you apart. Brush up on common automotive services and be prepared to discuss how you would communicate these to customers.
