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For Companies At a Glance
- Tasks: Be the go-to person for customers, managing bookings and ensuring smooth service.
- Company: Join a respected automotive business known for its customer focus and supportive team.
- Benefits: Enjoy competitive pay, commission, workplace pension, free parking, and company away days.
- Why this job: This role offers a chance to shine in customer service while working in a dynamic environment.
- Qualifications: Experience as a Service Advisor is essential; strong communication and organisational skills are a must.
- Other info: Apply now and refer friends for a chance to earn up to £250!
The predicted salary is between 24000 - 36000 £ per year.
Our client is a well-established and highly respected automotive business, currently seeking an experienced Service Advisor to join their dynamic and customer-focused team. As a Service Advisor, you will be the first point of contact for customers and will be responsible for delivering exceptional customer service, managing bookings, and liaising with both customers and technicians to ensure a seamless service experience.
What's in it for you?
- Join a reputable and customer-focused automotive business
- Work within a supportive team environment
- Competitive Salary plus Commission
- Workplace Pension
- Free Onsite Parking
- Company Away Days
Key Responsibilities:
- Act as the main point of contact between the workshop and the customer
- Schedule appointments and coordinate with technicians to ensure timely service delivery
- Provide accurate estimates and explain work required to customers clearly
- Manage service documentation and customer records
- Maintain high levels of customer satisfaction through proactive communication and problem-solving
- Upsell additional services when appropriate, ensuring the customer receives full value from their visit
About You:
- Previous experience as a Service Advisor in the automotive industry is essential
- Strong customer service and communication skills
- Excellent organisational and time-management abilities
- Confident working in a fast-paced environment and managing multiple tasks
- Strong IT skills with the ability to learn new systems quickly
- A passion for the motor trade and commitment to delivering high standards of service
How to Apply:
If this seems like the perfect next step in your career, submit your CV today or contact us for more details. If you know someone suitable for this role, share the word and through our referral scheme receive up to £250!
We are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.
Contact Detail:
Sammons Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the latest automotive technologies and trends. This knowledge will not only impress during your interview but also show your passion for the motor trade, which is essential for a Service Advisor role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about car services. Being able to explain technical details in simple terms is crucial for helping customers understand their service needs.
✨Tip Number 3
Network within the automotive industry by attending local events or joining online forums. Building connections can lead to valuable insights and potential referrals that may help you land the job.
✨Tip Number 4
Prepare for common interview questions specific to the Service Advisor role, such as handling difficult customer situations or upselling services. Having clear examples ready will demonstrate your experience and problem-solving abilities.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Service Advisor in the automotive industry. Emphasise your customer service skills and any relevant achievements that demonstrate your ability to manage bookings and liaise effectively with customers and technicians.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the motor trade and your commitment to delivering high standards of service. Mention specific examples of how you've maintained customer satisfaction and handled multiple tasks in a fast-paced environment.
Highlight Relevant Skills: In your application, clearly outline your strong organisational and time-management abilities. Include any IT skills you possess, especially if you have experience with systems commonly used in the automotive industry.
Follow Up: After submitting your application through our website, consider following up with a polite email or call to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Sammons Recruitment Ltd
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer queries or complaints in the past, demonstrating your strong communication and problem-solving skills.
✨Know the Automotive Industry
Familiarise yourself with the latest trends and technologies in the automotive sector. Being knowledgeable about vehicles and services will help you answer questions confidently and show your passion for the motor trade.
✨Demonstrate Organisational Skills
Since you'll be managing multiple tasks, it's important to highlight your organisational abilities. Be ready to discuss how you prioritise tasks and manage your time effectively, especially in a fast-paced environment.
✨Prepare for Role-Specific Questions
Anticipate questions related to scheduling appointments, managing service documentation, and upselling services. Think of specific scenarios where you've excelled in these areas and be prepared to share them during the interview.
