At a Glance
- Tasks: Be the go-to person for clients, ensuring they receive top-notch support during important life events.
- Company: A caring organisation in Hastings dedicated to exceptional customer service.
- Benefits: Competitive salary of £29,000, full-time role, and a supportive work environment.
- Other info: Join a diverse team where your empathy and professionalism will shine.
- Why this job: Make a real difference in people's lives while developing your professional skills.
- Qualifications: Experience in customer service or administration, with strong communication and organisational skills.
The predicted salary is between 29000 - 29000 £ per year.
We are currently recruiting for a Client Services Coordinator to join a professional and caring organisation based in Hastings. This is a rewarding opportunity for someone who is passionate about delivering exceptional customer service and supporting clients through important life events. The successful candidate will play a key role in ensuring clients receive a seamless, professional and compassionate experience from their initial enquiry through to service delivery. This position requires excellent communication skills, strong attention to detail and the ability to handle sensitive situations with empathy, discretion, and professionalism.
What’s On Offer
- Location: Hastings
- Salary: £29,000 per annum
- Job Type: Full-Time, Permanent
Key Responsibilities
- Acting as a primary point of contact for clients, providing a high standard of customer care
- Managing enquiries via telephone, email and in person
- Coordinating client requirements and ensuring services are delivered efficiently
- Maintaining accurate records and updating internal systems
- Liaising with colleagues, suppliers and external contacts to ensure smooth service delivery
- Preparing documentation and correspondence accurately and professionally
- Managing appointments, schedules and client communications
- Following up with clients and ensuring all requirements are met
- Handling confidential information with sensitivity and discretion
- Providing administrative support to the wider team as required
Skills, Experience & Training Requirements
- Previous experience within a customer service, client services, administration or coordination role
- Excellent communication and interpersonal skills
- Strong organisational and time management abilities
- High attention to detail and accuracy
- Ability to manage multiple tasks and priorities effectively
- Competent IT skills, including Microsoft Office applications
- Professional and compassionate approach when dealing with clients
- Experience working within a service-led environment
- Experience handling sensitive or emotionally challenging situations
- Knowledge of CRM or client management systems
- Full UK driving licence (mandatory)
Our Ideal Candidate
- Has a naturally caring, empathetic and professional manner
- Is confident communicating with people from all backgrounds
- Remains calm and composed in sensitive situations
- Takes pride in delivering exceptional customer service
- Is highly organised and able to manage a varied workload
- Demonstrates discretion, confidentiality and emotional intelligence
- Works well both independently and as part of a team
- Is proactive, dependable and solutions focused
If you are an experienced customer service or administration professional who enjoys helping people and delivering exceptional service, we would love to hear from you. Apply today with your CV for immediate consideration.
If you know someone suitable for this role, share the word and through our referral scheme receive up to £250!
For full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.
Client Services Coordinator in Hastings employer: Sammons Recruitment Ltd
Join a professional and caring organisation in Hastings as a Client Services Coordinator, where your passion for exceptional customer service will be valued and rewarded. With a strong emphasis on employee growth and a supportive work culture, you will have the opportunity to make a meaningful impact in clients' lives while enjoying a competitive salary and a collaborative team environment. This role not only offers the chance to develop your skills but also to work in a location that prioritises compassion and professionalism in every interaction.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Coordinator in Hastings
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Client Services Coordinator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and client management. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Share specific examples of how you've handled sensitive situations in the past, as this will demonstrate your fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Services Coordinator in Hastings
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've supported clients in the past, especially during important life events, to demonstrate your commitment to this role.
Highlight Your Communication Skills:Since this role requires excellent communication skills, make sure to showcase your ability to connect with people from all backgrounds. Use clear and concise language in your application, and consider including a brief story that illustrates your interpersonal skills.
Attention to Detail is Key:Pay close attention to the details in your application. Ensure your CV is free from typos and errors, and tailor it to reflect the key responsibilities and skills mentioned in the job description. This shows us that you can manage multiple tasks effectively and maintain accuracy.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, your application will be processed efficiently, and you'll be one step closer to joining our caring team in Hastings!
How to prepare for a job interview at Sammons Recruitment Ltd
✨Know the Company
Before your interview, take some time to research the organisation. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy
As a Client Services Coordinator, empathy is key. Prepare examples from your past experiences where you've handled sensitive situations with care. This will demonstrate your ability to connect with clients and manage their needs compassionately.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are keen on understanding client needs.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle multiple tasks. Think of specific instances where you successfully managed client enquiries or resolved issues, and be ready to discuss them in detail.
