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For Companies At a Glance
- Tasks: Be the friendly face that welcomes visitors and manages appointments with care.
- Company: Join a professional team dedicated to providing high-quality service in a supportive environment.
- Benefits: Enjoy a rewarding role with opportunities for personal growth and a referral bonus of up to £250.
- Why this job: Make a real impact by helping others during sensitive times while honing your organisational skills.
- Qualifications: Empathy, strong communication skills, and previous customer service experience are preferred.
- Other info: We value diversity and encourage all applicants to apply.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a compassionate, organised, and detail-oriented Front of House to join a well-established and professional team providing high-quality service to clients and visitors. This is a front-facing role where you'll be the first point of contact for individuals during sensitive or emotional circumstances. You'll play a key part in maintaining a calm and welcoming environment while ensuring all administrative processes are carried out with accuracy and care.
Key Responsibilities
- Greet all visitors in a professional and courteous manner, offering refreshments and assistance.
- Manage appointment bookings and liaise with colleagues to ensure smooth scheduling.
- Handle telephone calls and initial enquiries with empathy and efficiency.
- Support private visits by checking identification and guiding visitors as needed.
- Accurately record updates, correspondence, and visitor information into the internal management system.
- Assist with general administration duties, including preparing letters, handling mail, daily task completion, and end-of-day banking.
- Record and support the handling and collection of personal items with care and precision.
- Receive deliveries and record them appropriately, ensuring processes are followed correctly.
- Maintain a clean, organised, and welcoming reception area at all times.
About You
- Professional and empathetic with a calm, understanding manner.
- Excellent communication and interpersonal skills.
- Strong organisational skills with attention to detail.
- Confident with Microsoft Office and internal systems; able to multi-task under pressure.
- Reliable, discreet, and able to handle sensitive situations with care.
- Previous experience in a customer service or administrative role is desirable.
If you are looking for a rewarding and people-focused role where you can bring empathy, organisation, and professionalism to your work, we'd love to hear from you.
Front of House employer: Sammons Recruitment Ltd
Contact Detail:
Sammons Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what we stand for will help you align your responses during any interviews, showcasing how your personal values resonate with ours.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive situations. Role-play scenarios where you might need to greet visitors or manage difficult calls, as this will prepare you for the real thing.
✨Tip Number 3
Demonstrate your organisational skills by preparing a mock schedule or appointment book. This will not only show your ability to manage time effectively but also give you practical examples to discuss during interviews.
✨Tip Number 4
Research common challenges faced in front of house roles and think about how you would handle them. Being able to discuss these scenarios will highlight your problem-solving skills and readiness for the position.
We think you need these skills to ace Front of House
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Front of House position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy, organisational skills, and attention to detail. Use specific examples from your past experiences to demonstrate how you can contribute to creating a welcoming environment.
Highlight Relevant Experience: In your CV, emphasise any previous customer service or administrative roles. Detail your communication skills and ability to handle sensitive situations, as these are crucial for the Front of House role.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Sammons Recruitment Ltd
✨Show Empathy and Professionalism
As a Front of House, you'll be the first point of contact for visitors during sensitive times. Make sure to demonstrate your empathetic nature during the interview by sharing examples of how you've handled difficult situations with care and professionalism.
✨Highlight Organisational Skills
This role requires strong organisational abilities. Be prepared to discuss your experience with managing appointments and administrative tasks. You could mention specific tools or methods you use to stay organised and ensure smooth operations.
✨Demonstrate Communication Skills
Excellent communication is key in this position. Practice articulating your thoughts clearly and confidently. You might want to prepare a few scenarios where your communication skills made a positive impact on customer service or team collaboration.
✨Familiarise Yourself with Microsoft Office
Since the role involves using Microsoft Office and internal systems, brush up on your skills with these tools. You could even mention any relevant software you've used in previous roles to show your confidence in handling administrative tasks.
