At a Glance
- Tasks: Support customers through the sales process and ensure smooth operations.
- Company: Join a friendly team in a growing company focused on customer service.
- Benefits: Dynamic work environment with opportunities for personal growth and development.
- Other info: Perfect for those who thrive in a collaborative and busy office setting.
- Why this job: Make a real difference in a fast-paced role while building relationships.
- Qualifications: Experience in customer service or sales support, with strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
We are seeking a proactive and detail-oriented
Client & Sales Support Administrator to join a growing and friendly team.
This varied role is ideal for someone who enjoys building relationships, providing excellent customer service and ensuring operations run smoothly behind the scenes.
You'll be responsible for supporting customers throughout the sales process, processing orders, coordinating with internal teams and helping ensure every order is delivered accurately and on time.
This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys being at the heart of a busy office.
Key Responsibilities
- Accurately process customer orders and maintain internal records.
- Send order confirmations and keep customers updated throughout the process.
- Liaise with customers to confirm order and delivery requirements.
- Raise invoices and process customer payments.
- Coordinate customer requests with internal teams to ensure deadlines are met.
- Act as the first point of contact for customer enquiries.
- Respond to queries promptly and professionally via phone and email.
- Work closely with colleagues across the business to ensure orders are fulfilled efficiently.
- Maintain accurate records and ensure all administration is completed to a high standard.
- Identify opportunities to improve customer service and internal processes.
Skills & Experience
- Previous experience in sales support, customer service, administration, order processing or a similar office-based role.
- Excellent communication skills, both written and verbal.
- Strong organisational and time management abilities.
- High level of accuracy and attention to detail.
- Confident using Microsoft Office and internal computer systems.
- Able to prioritise workload and work effectively under pressure.
- A proactive approach with excellent problem-solving skills.
- Our Ideal Candidate
You'll be organised, approachable and customer-focused, with the ability to build positive working relationships and manage multiple tasks at once.
You'll enjoy working as part of a collaborative team and take pride in delivering an excellent experience for both customers and colleagues.
How to Apply
If you're looking for a varied role where no two days are the same and you can make a real difference within a supportive team, we'd love to hear from you.
Apply today to be considered for this exciting opportunity.
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Locations
Client and Sales Support in Farnham, Surrey employer: Sammons Recruitment Ltd
Join a dynamic team as a Warehouse Operative in Swindon, where we prioritise a supportive work culture and offer competitive pay of £13.45 per hour, with enhanced rates for late shifts. Our commitment to employee growth means you'll have opportunities to develop your skills in a fast-paced environment, while our focus on teamwork ensures that you will feel valued and motivated every day.
StudySmarter Expert Advice🤫
We think this is how you could land Client and Sales Support in Farnham, Surrey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sammons Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sammons Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client and Sales Support in Farnham, Surrey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sammons Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Sammons Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sammons Recruitment Ltd!
How to prepare for a job interview at Sammons Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
