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- Tasks: Lead technical operations and ensure high-quality IT service delivery.
- Company: Professional organisation focused on reliable and secure IT services.
- Benefits: Competitive salary, bi-monthly social events, extra holiday for your birthday, and growth opportunities.
- Why this job: Join a dynamic team and make a real impact in IT service excellence.
- Qualifications: Experience in IT service delivery and strong people-management skills.
- Other info: Collaborative environment with a focus on professional development and team culture.
Our client, a dedicated and professional organisation, is seeking a Technical Services Delivery Manager to join their team. This is an exciting opportunity for an experienced individual to lead and oversee technical operations and service delivery, ensuring high quality, reliable, and secure IT services are consistently delivered. The ideal candidate will be confident in managing technical teams, setting standards, and maintaining operational excellence.
What’s on Offer?
- Job type: Full time, permanent
- Location: Polegate
- Salary: £42,000 – £50,000 DOE
- Comprehensive benefits package: Bi-monthly staff social events, cycle to work scheme, extra day of holiday for your birthday, and opportunities for progression within a growing business
Key Responsibilities:
- Own and manage technical service delivery, SLAs, and customer satisfaction
- Oversee ticket queues, prioritisation, escalation paths, and workload balancing
- Act as the primary escalation point for complex service and delivery issues
- Ensure consistent, high-quality delivery of support and projects
- Run operational meetings, service reviews, and planning sessions
- Ensure smooth onboarding and offboarding of clients
- Line-manage the technical team, including the Lead Technician
- Identify skills gaps and training requirements within the team
- Foster a calm, structured, and professional working environment
- Ensure expectations around communication, documentation, and quality are clear
- Oversee Cyber Essentials and Cyber Essentials Plus delivery
- Maintain security standards, patching, and best practices
- Ensure documentation and audit requirements are met
- Collaborate with management and technical leads to plan and prioritise work effectively
Skills, Experience, and Training Requirements:
- Proven experience managing IT service delivery in an MSP or similar environment
- Strong people-management skills with experience leading technical teams
- Clear understanding of service delivery, SLAs, and operational controls
- Confidence overseeing senior technical staff
- Familiarity with compliance frameworks and security best practice
- Experience improving operational structure, documentation, and consistency
- Excellent communication skills
- Certified Cyber Essentials and Cyber Essentials Plus Advisor, or strong practical experience with the expectation to achieve certification within 12 months
Our Ideal Candidate:
- A structured and professional leader who thrives in managing technical teams
- Confident in driving service delivery excellence and operational efficiency
- Collaborative, communicative, and able to clearly articulate risks and priorities
- Focused on fostering a positive and productive team culture
How to Apply:
If you have the experience and enthusiasm for this role, we would really like to hear from you. Apply directly through this advert with your CV.
Technical Services Delivery Manager in Eastbourne employer: Sammons Recruitment Ltd
Contact Detail:
Sammons Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Delivery Manager in Eastbourne
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Technical Services Delivery Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their technical services and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s not just qualified but genuinely interested in what they do.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in managing technical teams and ensuring service delivery excellence can benefit the organisation. A confident and clear presentation of your abilities can make all the difference in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from enthusiastic candidates who are ready to take on the challenge of a Technical Services Delivery Manager role.
We think you need these skills to ace Technical Services Delivery Manager in Eastbourne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Services Delivery Manager role. Highlight your experience in managing technical teams and service delivery, as well as any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven service delivery excellence and improved operational structures in your previous roles. We love a good story!
Showcase Your Communication Skills: Since excellent communication is key for this position, make sure your application reflects that. Use clear and concise language, and don't forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Sammons Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to service delivery and SLAs. Be ready to discuss your previous experiences managing technical teams and how you've ensured high-quality IT services.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to foster a positive team culture and manage workloads effectively, as this is crucial for the role.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since excellent communication skills are essential, be prepared to discuss how you handle complex service issues and ensure clear expectations with your team.
✨Understand Compliance and Security
Familiarise yourself with Cyber Essentials and security best practices. Be ready to explain how you've maintained security standards in previous roles and your approach to compliance frameworks.
